Tried to use this whilst offshore. Wouldn’t connect. Since I hadn’t used it I tried to cancel my plan however better roaming were insistent that they couldn’t find a payment despite it being taken fro... Toon meer
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I used BetterRoaming to set up my son’s Apple Watch and had a bit of trouble getting started, but their support was amazing. They were so patient and guided me through everything step by step until... Toon meer
Bedrijf heeft geantwoord
The only solution for kids Apple Watch. Works decent for basic comms - if running late or if they want to send us an audio message etc. setup twice successfully now. Second was difficult, but they do... Toon meer
Great stand-alone Apple Watch cellular plan for family member. Able to have a cellular watch with its own number without having to add it to an existing mobile phone plan. (But can still manage it thr... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Nederland
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,8
Goed
260 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Value and coverage very good.
Value and coverage very good.
Great for kids watches to keep in contact and location.
Using for a couple of years now at least.
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Steve,
Thank you for sharing your experience!
We’re delighted to hear that our budget-friendly Apple Watch plan has provided reliable service over the years and helps you stay connected with your children, giving you peace of mind about their location.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
Never had an issue with connectivity…
Never had an issue with connectivity except when plan is up for renewal and not knowing exactly when it’s due and how to do it!
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Tessa,
Thank you for your feedback!
We’re glad to hear that your connectivity has been reliable. We understand that plan renewals can sometimes be confusing, and we’re here to make the process as easy as possible.
You can log in to your online account at betterroaming.com
to view your account and subscription details, book new plans for additional Apple Watches or even update your payment method.
If you need guidance on when your plan is due or how to renew it, please don’t hesitate to reach out to our support team by submitting a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
We’ll be happy to assist!
Kind regards,
The BetterRoaming Team
Good connection and good budget network…
Good connection and good budget network for my Apple Watch.
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your feedback. We’re delighted to know that you’re enjoying a reliable connection and see our Apple Watch plans as a cost-effective way to stay connected. It’s great to know that our service is making a positive difference for you.
We’re always here to help if you need us and truly appreciate you choosing BetterRoaming.
Best regards,
The BetterRoaming Team
Brilliant and cost-effective service
I've been using global service to connect my daughter's Apple Watch (paired to my watch under a family setup) to a mobile carrier without having to take out an expensive plan. After 2 years, it's been faultless, and for the price of 2 coffees a month, absolutely brilliant. Check them out if you are looking to connect your child's Apple Watch to a cost effective mobile plan.
20 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Joe,
Thank you so much for sharing your experience!
We’re thrilled to hear that your Apple Watch plan has been reliable for you and your daughter for over two years, all in such a cost-effective way. It’s wonderful to know our service is making a real difference for families.
We truly appreciate your recommendation and are always here to support you whenever you need us!
Kind regards,
The BetterRoaming Team
Easy to subscribe and easy to use for…
Easy to subscribe and easy to use for my 11 year old son!
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Vincent,
Thank you for your kind feedback! We’re glad to see that subscribing was easy and that your son is finding the service simple to use.
We’re always here to support you and your family, and we appreciate you choosing BetterRoaming!
Best regards,
The BetterRoaming Team
Impeccable je recommande cette…
Impeccable je recommande cette opérateur pour votre enfant s’il veut une Apple Watch et qu’il a pas de téléphone c’est la seule solution pour que l’Apple Watch il y a que eux qui le font pas Orange et pas Sfr ils sont au top, je recommande
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Yamina,
Thank you so much for your great feedback and recommendation! We’re delighted to see that our service meets your needs for your child’s Apple Watch.
Please don’t hesitate to reach out if you need any assistance or advice in the future.
Kindest regards,
BetterRoaming Support Team
Still no support for latest Apple Watch…
Still no support for latest Apple Watch models. Months after release !
We regret to inform our customers in Spain & France that we are currently unable to provide mobile services (including data and voice plans) for the latest Apple Watch models (Apple Watch Series 11, Apple Watch Ultra 3 & Apple Watch SE 3). We are resolving this issue as soon as possible.
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Celine,
Thank you for your review and for taking the time to share your feedback.
We understand how important it is for customers to have mobile services available on their Apple Watch, and we recognise the frustration caused by the current unavailability of such services for the latest models in Spain and France.
Please be assured that our technical teams are actively working with our partners to enable compatibility as quickly as possible.
We truly appreciate your patience and understanding and will provide updates on this matter via our website at https://www.betterroaming.com/watches/apple-watch-family/
once it has been resolved.
Kindest regards,
BetterRoaming Support Team
Network connection is not very good
Network connection is not very good. Hit & Miss. I am thinking of changing this as this is for my child's apple watch and cant rely on the them. Cant contact them
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Ankur,
Thank you for taking the time to share your experience.
We’re sorry to hear about the connection issues you’ve encountered with your child’s Apple Watch and understand how important reliable connectivity is.
We’re here to help and have already sent you an email to gather a few more details so we can properly troubleshoot the issue. Please reply to that message at your convenience, and our team will work to resolve this as quickly as possible.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
. Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Affordable Apple watch plan
This is the only plan in AU for Apple watch eSIM that is so affordable. The rest is much more expensive.
1 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Hrisan,
Thank you for your review! We’re delighted to see that you find our Apple Watch plans affordable.
We really appreciate your feedback and are glad we can provide a solution that works for you.
If you ever need any assistance or have questions about your plan, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works great easy setup and good cell…
Works great easy setup and good cell signal for the apple watch
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Michael,
Thank you for your review! We’re glad to see that the setup was easy and that your Apple Watch has a strong and reliable signal.
We really appreciate your feedback and are happy to know you’re satisfied with our service.
Feel free to contact us anytime if you need help or guidance.
Kindest regards,
BetterRoaming Support Team
I use this service to connect a smart…
I use this service to connect a smart watch for my pre-teen kid. Not ready for a phone , this is a great option for texting and location sharing. Highly recommend. Texts can be a bit slow to arrive at times, but we are happy overall
19 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for your review! We’re delighted to see that our service is helping you stay connected with your child and providing a convenient alternative to a phone.
We appreciate your feedback about the occasional delay in texts and will continue working to make our service even better. It’s great to know that overall you’re happy with your experience!
Kindest regards,
BetterRoaming Support Team
Antwoord van BetterRoaming
Dear Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our support was prompt and that our follow-up met your expectations.
If you need any further assistance, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Dodgy charges, impossible to contact
Updated 20/12/2025 -
Kayla has cancelled and refunded the payment. Thank you for responding so quickly.
Originally signed up for 12 months for my son to have an apple watch. Discovered today that they have charged us an additional $99, with no email or correspondence.
Website is clunky and wont let me log in to see our profile, or find out why we have been charged again.
18 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Carly,
Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.
Regarding the charges you mentioned related to your Apple Watch plan, please rest assured that we take your concerns seriously and are committed to clarifying this as quickly as possible.
To help us investigate thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We are here to support you and remain committed to providing clear and transparent communication at all times.
Best regards,
The BetterRoaming Support Team
Excellent outcome it took weeks and…
Excellent outcome it took weeks and months to work out where the issue was Astral was professional and helpful and very knowledgeable and pleasant I definitely recommend Better roaming from this interaction and employee thanks for fixing our issue Happy Holidays
17 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jennifer,
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that, even though the issue took time to resolve, Astral’s approach made the process a positive experience for you.
We truly appreciate your patience and your recommendation of our services.
Happy Holidays to you as well, and thank you again for choosing Better Roaming!
Kindest regards,
BetterRoaming Support Team
Poor network coverage
Poor network coverage. Connection issues . Unreliable
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Customer,
Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to assist you.
We’re sorry to hear that you’re experiencing connection and coverage issues.
To help us investigate this matter thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We’re here to support you and remain committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Charged when it said it was a free…
Charged when it said it was a free trial, didn’t work on my device and no easy way to get a refund on this service. Absolute scam
17 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Matthew,
Thank you for taking the time to share your feedback and for giving us the opportunity to address your concerns.
We understand that this situation may have caused some frustration, and we apologise for any inconvenience it may have caused.
We have carefully reviewed your customer support request and sent you a detailed email to clarify the situation regarding the free trial period.
At BetterRoaming, we are committed to being fully transparent with our customers and providing the highest level of support.
We are always here to assist you and remain at your disposal for any further help you may need.
Kind regards,
The BetterRoaming Support Team
Fast responses and very help ful!
20 november 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Emily,
Thank you so much for taking the time to share your feedback.
We’re thrilled to hear that our service was both efficient and helpful. Your support means a great deal to us, and we are at your disposal should you need any further assistance in the future.
Kind regards,
The BetterRoaming Support Team
Astra and team have been very…
Astra and team have been very supportive, with great skills, problem solving, the best customer service I have ever had.
13 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Thann,
Thank you so much for your kind words!
We’re delighted to hear that Astral and the team provided such supportive and effective assistance.
Delivering outstanding customer service is our top priority, and feedback like yours truly means a lot to us.
If you ever need help again, we’re always here for you!
Kind regards,
The BetterRoaming Support Team
Astral is a very good and professional…
Astral is a very good and professional customer service. I appreciate his dedication to his job that he tried his best to solve my issues. In other words I can say that he is an asset to the Better Roaming.
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Seema,
Thank you for your kind feedback. We’re delighted to hear that Astral was able to assist you and provided the high level of support we aim to deliver.
Thank you for choosing BetterRoaming.
Kind regards,
The BetterRoaming Support Team
Difficulties with the initial set-up…
Difficulties with the initial set-up were overcame thanks to the support of Astral from the technoical team. Proactive outreach and follow. Thanks again
9 december 2025
Review zonder uitnodiging
Antwoord van BetterRoaming
Dear Jonathan,
Thank you for sharing your experience. We’re glad to hear that Astral was able to assist you and overcome the initial setup difficulties. Your kind words about his proactive support are greatly appreciated.
We’re always happy to help whenever you need us.
Kind regards,
The BetterRoaming Support Team
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