A DECT Phone System that doesn't work on Digital Land Lines - truly phenomenal! Purchased Amplidect 595 to replace Amplidect 295 that failed during its warranty period. After upgrade to fibre the Answ... Toon meer
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Lees wat reviewers zeggen
J’ai contacté germarc par téléphone pour un souci avec mon téléphone dans le cadre de la garantie. Personnel à l’écoute et très réactif ce que j ai fortement apprécié.
TRE,TRES satisfaite du SAV qui m'a donné entière satisfaction et qui m'a permis de résoudre un problème avec Téléphone séniors qui avait été malhonnête avec moi en Mai dernier. Nicolas du SAV de GEEMA... Toon meer
The batteries on my mother's COMBI DECT 295 were needing replacement after 3 years. The phone would cut out after a phone call lasting more than 30 minutes. I contacted Geemarc, via the contact form o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Geemarc Telecom specialises, as a manufacturer, in the sale of products specifically suited to the needs of hearing-impaired and visually impaired users, senior citizens and people living with dementia (corded, cordless and mobile phones, TV and/or hearing-aid headsets, clocks and alarm clocks, accessories, etc). Geemarc Telecom est spécialisée, en tant que fabricant, dans la vente de produits spécifiques et adaptés aux besoins des malentendants, malvoyants, séniors et personnes affectées par Alzheimer (téléphones filaires, sans fil ou mobiles, casques TV et/ou amplificateurs d’écoute, réveils, horloges, accessoires, etc).
Contactgegevens
2 rue Galilee - Parc de l'étoile, 59760, Grande-Synthe, Frankrijk
- help@geemarc.com
- www.geemarc.com
4,2
Goed
140 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
2 questions et 2 réponses rapides et…
2 questions et 2 réponses rapides et précises, très professionnelles
11 oktober 2022
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Geemarc is very good at customers service!
They replied in 24 hours and gave me good advice.
30 november 2022
Antwoord van Geemarc Telecom
Hi there,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
You never truly know how good a company…
You never truly know how good a company is until something goes wrong! Well today I purchased what appeared to be an amazing communication tool for dementia victims!
Well today I phoned many times for help! Yet after a message the phone hangs up! Then your pushed to email.
This product is simply not fit for purpose! After four hours of setting it up it was clear it does not work. With four first class degrees including electrical engineering it was clear something is missing!
The instructions are wrong and very poorly written and you can’t get help.
So thankfully I had the opportunity to send it back and it’s on its way.
So to summarise!
The customer care does not have a helpline that works!
The instructions are simply wrong!
The product is not at all suitable for dementia victims!
So my thought are don’t purchase instead find a tried and tested communication tool!
Very dissatisfied and would give less stars than one if I could
Thank you Justin for your reply! A helpline is to help us ! Yet you refuse to answer it! Meaning your that busy meaning everyone is struggling or you don’t care. The product is rubbish. The I instructions are wrong
30 november 2022
Review zonder uitnodiging
Antwoord van Geemarc Telecom
Dear Alastair,
You finally email us and did not let me try to help you or contact you back as you said you already send back the product.
I'm sorry that you had some trouble to set it up, but you did not give us a chance to improve your experience by telling us the issue or the model of the product.
Best Regards
Justin from Geemarc Telecom Team
Repair was carried out quickly with no…
Repair was carried out quickly with no quibbles.contact was courteous.
23 november 2022
Antwoord van Geemarc Telecom
Hi George,
Thank you for your positive review! We are glad to hear that you are satisfied with our products, and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Extrêmement satisfaite
Retour rapide de la réponse à ma question pour solutionner mon problème par un conseiller très sérieux et très clair dans ses explications ,ce qui est rare actuellement .....Merci pour son professionnalisme et son écoute fort utile pour la senior que je suis, face à toutes les difficultés de ces nouvelles technologies
7 november 2022
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Justin
Justin. His customer service was second to none. He couldn't have been more helpful in sorting my problem out even though I couldn't find the receipt. He replaced my head phones without any bother and they were delivered in days. He not only replaced the head phones but sent a full new unit. Thank you Justin
Regards
Steven
13 november 2022
Review zonder uitnodiging
Antwoord van Geemarc Telecom
Hi Steven,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Oui, très satisfaite
Oui, j'ai toujours été très satisfaite du service après vente de chez geemarc et cela depuis 7 ans. Merci
19 oktober 2022
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Réponse fournie rapidement avec…
Réponse fournie rapidement avec cordialité
Réponse fournie rapidement avec cordialité
Réponse fournie rapidement avec cordialité
28 oktober 2022
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
Antwoord van Geemarc Telecom
Hi Yvonne,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Excellent customer service
Excellent customer service. My issue was resolved quickly and efficiently.
29 september 2022
Antwoord van Geemarc Telecom
Hi Gordon,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Disappointing and not very helpful…
Disappointing and not very helpful response from the helpdesk so a bit stuck on what to do next.
20 augustus 2022
Antwoord van Geemarc Telecom
Dear John,
Thank you for this review. I'm sorry that our answer to your query was not helpful. Please contact us again on help@geemarc.com and we will check the possibilities.
Have a nice day.
Fabulous support and advice with top…
Fabulous support and advice with top class customer care
Many thanks
16 augustus 2022
Antwoord van Geemarc Telecom
Hi Siobhan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Advice needed on fault
Advice needed on fault. Advice,given promptly, was understandable and cogent.
15 augustus 2022
Antwoord van Geemarc Telecom
Hi Andrew,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Problems with the remote on SOS phone.
The remote on my SOS phone stopped working when it was only about a year old - battery said to last for two years. My email enquiry was answered very quickly and the gentleman on the helpline authorised a replacement. This arrived the next day. When I had problems linking the new one to the base unit he was endlessly patient, even talking me through the process by phone. Result: one very satisfied customer.
12 augustus 2022
Antwoord van Geemarc Telecom
Hi Irene,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Remerciement au SAV.
Adaptateur secteur de remplacement, du "medaillon", recu rapidement, cela fonctionne a nouveau bien.Merci.
7 augustus 2022
Antwoord van Geemarc Telecom
Bonjour,
Merci pour votre commentaire à propos de votre expérience avec Geemarc. Nous sommes ravis d’apprendre que votre produit vous satisfait pleinement et restons à votre écoute pour de futurs achats.
Cordialement
L’équipe Geemarc Telecom.
The geemarc cL595 amplified phone that has enabled me to hear people over phone
The geemarc cL595 amplified phone that I have purchased also with a cordless phone too is absolutely brilliant. I can hear now very clearly when using the phone to make or receive calls. I have really struggled with my old phone not being able to hear properly. The volume boost on geemarc phone has enabled me to now hear clearly what someone is saying to me.
31 juli 2022
Review zonder uitnodiging
Antwoord van Geemarc Telecom
Hi Lynn,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Helpful and no Hassle
Seriously helpful. Never had any issues when advising of a fault that had developed in one of their telephones. Immediate replacement organised. Customer service as it used to be !
25 juli 2022
Antwoord van Geemarc Telecom
Hi Alec,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Faulty headphone set
Reported a fault on a headphone set. Geemarc responded very quickly. The faulty item was return to them and was repaired and posted back the next day
16 juli 2022
Antwoord van Geemarc Telecom
Hi Brian,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
Great support from Justin VERHAEGHE
Great support from Justin VERHAEGHE , very much appreciated.
12 juli 2022
Antwoord van Geemarc Telecom
Hi Alan,
Thank you for your positive review! We are glad to hear that you are satisfied with our products and you had a great experience with us.
Please do not hesitate to contact us at help@geemarc.com if there’s anything we can help with.
Best Regards
Justin from Geemarc Telecom Team
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