Geemarc Telecom Reviews 140

A disabled friend's cordless handset ceased working. Geemarc Telecom replaced the handset for free & were extremely helpful in dealing with the situation both swiftly & sympathetically.

Justin and the team were very helpful when I had a enquiry to make and solved my problem very rapidly, I would definitely use them again if I needed to but hoping I don’t need to now.

Some years ago I had bought an Amplipower 40 for my parents to address their growing hearing difficulties. The handset showed some problems from the beginning: it was difficult to hear my parents' voice, while they heard perfectly. Over time the malfunction got worse and when my father passed away, the situation became really difficult. The phone was my mother's only link with family and friends, but it was becoming difficult to use as we could hear her voice on the phone. I wrote Geemarc asking for the possibility of a spare part to replace the malfunctioning handset and I found an unexpected care that moved me. Geemarc sent a new handset directly to my mother for free, solving immediately the issue! Geemarc showed an exemplary customer care service and a remarkable attention to people. I take the opportunity to thank Geeemarc so much: your reputation flighted so high that I’ve just bought two Amplipower 50 for other rooms in my mother’s house.

I broke my earphones replaced with a new head set . Excellent service.

I had a problem with a phone handset.
This was dealt with efficiently and promptly

Bought this telephone for my 83 year old MIL with hearing loss. The phone itself seems ok but the lengthy process to listen to an answer phone message seems ridiculous. As quite a few elderly people have hearing loss, trying to explain complicated instructions is exhausting. Why no button on the main base unit to replay messages????

My mothers phone stopped working after about 1 year
A replacement was sent very quickly and is working fine
Great customer service , thank you

Critical issue with my Geemarc pod. Geemarc customer services promptly and without fuss
sent a replacement from France to my home address in England, dispite not having the receipt to hand. A good example of first class customer service to say the least!!!

Justin at Customer Services was excellent - answered my queries promptly and arranged for a full instruction leaflet for my new phone to be sent to me from France.
Thank you Geemarc!

My Gemarc 296 gave trouble. I contacted Justin with whom I had emailed some time ago for extensions to the base. He asked for the serial number of my base and establised it needed replacing. He was excellent and a credit to Gemarc. A new 296 base has been delivered speedily. I can confidently recommend an excellent service from Justin at Gemarc

Excellent service from Justin VERHAEGHE

Je ne peux que féliciter les techniciens pour la qualité de leur suivi même alors que c'était mon erreur !!! Il y a un souci réel d'aider.

The batteries on my mother's COMBI DECT 295 were needing replacement after 3 years. The phone would cut out after a phone call lasting more than 30 minutes. I contacted Geemarc, via the contact form on their website, asking where to buy new batteries and they replied almost immediately asking for an address to send replacement battery pack. Only slight delay as had to be sent from France to UK. Excellent service. Thank you.

J'ai acheté un module Geemarc AmpliDect Combi Photo 295. J'avais commandé ce téléphone chez prevenchute pour mes parents (85 ans). J'ai été très déçu de voir qu'au bout de quelques jours, le haut parleur ne marchait plus...impossible de répondre à une communication sans décrocher le combiné. ... Impossible d'avoir une conversation à plusieurs. J'ai appelé Prévenchute, mais ils n'assurent pas la garantie!... sur ce genre de modèle et m'ont orienté vers Geemarc.
Le SAV de Geemarc a été infect. Selon le monsieur du SAV, c'était mes parents qui ne savaient pas le faire marcher ou qui l'avaient tombé!... Au bout de plusieurs appels, il a fini par me dire que je n'avais qu'à le leur expédier (frais à ma charge), mais que ce ne serait à priori pris en charge par la garantie!... J'étais écoeuré... Il était très désagréable et mettait en doute tout ce que je lui disais... J'ai fini par laisser tomber... En plus, le téléphone est très compliqué pour mes parents. Il y a plusieurs combinés, mais pour rentrer des contacts, il faut le faire sur les 3 téléphones car le répertoire n'est pas commun!!! enfin bref, une très mauvaise affaire que j'ai faite là!...

Justin was so kind and helpful by sending me out a UK plug for my sonic bomb alarm clock. Credit to your company to have such nice people working there. Thank you very much and would definitely recommend.

had trouble finding a replacement battery for geemarc 245. got in touch with geemarc to point me .in the right direction. was dealt with by JUSTIN who sent me replacement. cant beat that for service can you. this is why i have multiple geemarc phones

When they work,there good but I wont buy again

just bought the amplidect 595 combi
in my opinion it is a badly thought out product it is expensive and a waste of money

This was bought for my dad who is elderly and deaf. the phone is designed for deaf people BUT NOT ELDERLY!!! To only have instructions on line which can only be used by people who have no need of the instructions is useless
I cannot find simple instuctions to set the date or set a message for the answering machine
An absolutely awful piece of kit
Do not buy unless you do not need the iunstrucions

I bought a pair of the headphones for my husband's birthday. They are supposed to be able to allow people to listen to the TV at different noise levels as my husband has hearing problems. He is an electronic engineer so can usually work out how to use these gadgets. He couldn't. After contacting the UK office we were told to contact the French office. They responded quickly to each email and their English is certainly better than my French. The best advice they could give us was to buy some £10 box from Amazon that may help them work! We declined, so they suggested we send them back to the retailer. We had to go through all the hassle of returning and waiting for a refund. At least, I did get my £129.95 back, eventually, but after a great deal of frustration, irritation and disappointment.