Genetic Labs Australia Reviews 

52
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Genetic Labs have good quality products. I purchase Astaxanthin from them which is mixed with MCT oil as this is a fat soluble product. This is a good quality product and i will purchase from this c... Toon meer

Beoordeeld met 5 van de 5 sterren

I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely do... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

Leading the Frontier in Australian Longevity Supplements. Ageing is often seen as an inevitable march toward decline, marked by the onset of chronic diseases. But what if it doesn't have to be that way? We're rewriting the narrative. We believe that how you age is negotiable. Genetic Labs Australia is dedicated to providing the purest longevity supplements to support you on your journey to increased health span. Our commitment to you goes beyond our products. We are dedicated to ongoing research, continuous education, and ensuring our customers are well-informed. Our team, now larger and more diverse than our humble beginnings, is ready to address your questions about the biochemical pathways our supplements target, as well as their role in overall health and ageing.


Contactgegevens

4,4

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TrustScore 4.5 uit 5

52 reviews

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4,4

Alle reviews

(52)

31 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Genetic Labs have good quality products

Genetic Labs have good quality products. I purchase Astaxanthin from them which is mixed with MCT oil as this is a fat soluble product. This is a good quality product and i will purchase from this company again. They don't have a lot of products but what they have is good. I want to try their Creatine also as it is the German Sourced one which is supposed to be the best, when it is back in stock. I recommend this company

25 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Severe Lack of Customer Service

Reached out to the company twice in regard to obtaining a refund, for a product that did not agree with me. Worst customer service ever, no response to emails, or responsibility taken for adverse reactions. Really poor form and by far the slackest company I have ever dealt with. Buy at your own risk!

Updated 24/9/26 - emailed twice again yesterday, to the exact address as stated below, which were where the original emails were sent, plus the ‘contact us’ page. Still no reply!! Fail to see how you can miss 4 emails with Order #47452 Adverse Reaction in the heading. Absolutely pathetic.

22 september 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Hi there, we're sorry to hear the product didn't agree with you. As a small team we make a point of replying to every email quickly, so it's concerning to read that you didn't hear back. We've gone through our inbox and haven't been able to find any unanswered messages about a refund or reaction, which makes us think your emails may not have reached us or came through under a different address. Our Money Back Guarantee covers exactly this kind of situation, and we'd like the chance to help you properly. Please email us directly at support@geneticlabsaustralia.com with your name and order number, and we'll reply as soon as we see it. If you're still feeling unwell, it's worth checking in with your doctor too.

Beoordeeld met 5 van de 5 sterren

I have been taking the Astaxanthan for…

I have been taking the Astaxanthan for a month now and have just thought ‘my skin feels and looks nice 👌 quick delivery so have ordered again. Thank you

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Genetic Labs Australia

Thanks so much, Fi! It's lovely to hear you're a month in and happy enough to have ordered again. We're glad the first one reached you quickly, and we'll do our best to make sure your second bottle turns up just as fast.

Beoordeeld met 5 van de 5 sterren

It really works Astaxanthin

Hi
I am nearly onto my 3rd bottle of Astaxanthin and it is wonderful the improvement in my skin is amazing especially with menopause, the comments i have had lately are amazing i truely love this product and have now started a subscrption on it!!!! Awesome product

6 augustus 2026
Review zonder uitnodiging
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Antwoord van Genetic Labs Australia

Thanks Sharon, this made our day! Nearly three bottles in and now a subscription, you've well and truly made Astaxanthin part of your routine, and we love hearing how much you're enjoying it. Your next bottle will be on its way automatically, so there's no need to worry about running low. As always, if you have any health concerns or are on any medications, it's worth checking in with your doctor before starting something new.

Beoordeeld met 5 van de 5 sterren

I bought Astaxanthin 1 bottle cost me…

I bought Astaxanthin 1 bottle cost me over $90+, It took more than 10 days to get here. I started take it on 7/11/2026, and I felt the results 3 days after, I felt my mouth has some sweetness. After I take about 14 days I realized I could see the computer screen better, I meant excel sheet with all numbers on it. I also felt less stress on my eye. and I am able to remove my reading glasses while doing my work on the computer. It gave me a lot of confidence, I think it would be even better results if I take more than 3 months. I am so happy.

27 juli 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thanks so much for sharing your experience, Charlie. It's lovely to hear how happy you are with Astaxanthin and how much confidence it's given you in your day-to-day work. We're sorry your order took longer than expected to reach you, and we'll look into the delivery on our end so your next one arrives sooner. We're really glad you've had such a positive start and hope it keeps feeling like a good fit as you continue.

Beoordeeld met 5 van de 5 sterren

Amazing products!!

I have used Genetic Labs Berberine and Astaxanthin. I must say they are amazing! The Berberine makes me feel fuller longer and overall I feel better. The Astaxanthin has taken 5 years off my face, its hare to believe. Both of them together are definately my "must haves" everyday!! Thank you Genetic Labs!!

31 juli 2026
Review zonder uitnodiging
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Antwoord van Genetic Labs Australia

Thanks so much for sharing this, Michelle. It's lovely to hear Berberine and Astaxanthin have both become part of your everyday routine, and even better that you're feeling the difference with them together. We're glad to be part of your daily line-up and look forward to keeping you stocked with both.

Beoordeeld met 5 van de 5 sterren

Genetic Labs Astaxanthin

I've purchased Astaxanthin a couple of times now and it's like my morning coffee in a capsule. The process from purchase to delivery is very prompt. I'll continue to purchase from Genetic Labs Australia.

21 juli 2026
Review zonder uitnodiging
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Antwoord van Genetic Labs Australia

Thanks for coming back to us again and for taking the time to leave a review. It's great to hear Astaxanthin has earned a regular spot in your routine and that your orders have been arriving promptly each time. We'll keep your next one moving just as quickly whenever you're ready to restock.

Beoordeeld met 5 van de 5 sterren

Great Magnesium …

I ordered magnesium glycinate and I’m very happy with it. I take it every night with no side effects and it helps keep my night time cramps away.
Highly recommended with quick delivery times as well.

30 juni 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thanks so much for sharing this, Fiona. We're really glad the magnesium glycinate has become such an easy part of your evenings, and it's good to know your order reached you quickly too. Enjoy the rest of your bottle, and we'll have the next one ready whenever you need a top-up.

Beoordeeld met 1 van de 5 sterren

I initially started a subscription with…

I initially started a subscription with Genetic Labs, to be delivered every two months. However, what I ordered didn’t agree with me and I subsequently cancelled my subscription. I received an email last week to say my subscription order was in the way - even though I had already cancelled it. I emailed them straight away and now it’s been delivered. And to make it more annoying, they are saying I have to pay for return postage even though it was their error!
I’m really pissed and will be contacting the ACCC as I cancelled my subscription in good time! Buyer beware when dealing with this company!

15 juni 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you for sharing this. We're sorry to hear about the experience with your subscription, and we completely understand the frustration. We'd like to look into this properly and make it right for you. Please reach out to us at support@geneticlabsaustralia.com and we'll sort it out from there.

Beoordeeld met 5 van de 5 sterren

Trusted source & 3rd party tested, very responsive & helpful customer service

After looking endlessly for a trusted Astaxanthin product, I came across Genetic Labs. Great to know that their product is genuine & 3rd party tested, as there a lot out there that are definitely dodgy & not the real deal. Before my purchase I submitted a few questions and they were very responsive & helpful.
Only been taking the Astaxanthin for one month & can slowly start to feel the difference, & have just purchased a second bottle.

3 april 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you for sharing this, Nicole! We're so glad the research paid off and that you're already starting to feel the benefits. Exciting that you're onto your second bottle, here's to it only getting better from here. We're always here if you need anything.

Beoordeeld met 5 van de 5 sterren

Fast delivery and great product.

Fast delivery. Excellent product. I like that they combine with MTC oil. It makes for better for absorption. Also the dose meets the standard, that if consistant you will see results.

19 maart 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you for sharing this, Pema! It's great to hear the delivery was fast and that the product is working well for you. The MCT oil is built right into the formula for exactly that reason, so we're glad you noticed. Consistency really does make the difference with Astaxanthin, and it sounds like you're on the right track. If you ever have questions along the way, we're always here.

Beoordeeld met 5 van de 5 sterren

Professional service and quick…

Professional service and quick delivery!

The quality of their products are 5 star and being an Australian company is an added bonus.

I noticed since taking Astaxanthin that my skin is more hydrated and getting a lot of positive comments from friends about my glowing skin!

I would highly recommend this company to anyone looking for quality products.
Happy customer, Josephine

15 mei 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you so much for sharing this Josephine. So happy for you and glad you're loving it, welcome to the GLA family!

Beoordeeld met 5 van de 5 sterren

Like a lot of people I was a bit…

Like a lot of people I was a bit sceptical, but I can honestly say I love this product. I have more energy my skin is looking a lot better. So yes I would recommend this product.

15 mei 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you so much for sharing this Pam. Going from sceptical to genuinely loving it, that's the best kind of review! So glad you're feeling the difference in your energy and skin.We're always here if you need anything.

Beoordeeld met 5 van de 5 sterren

Happy with this company 😃

Informative, able to be researched for products, fast delivery, advising of subscription upcoming and option to delay or pass on that order. Australian made. I trust the quality of the products I'm taking and starting to really feel the benefits after only a couple of months. Definitely continuing with these products. Bonus discount when you become a subscriber. Other incentives offered. Regular products and information made available.

4 mei 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you Roberta, so happy to hear this! Really glad you're feeling the difference already, two months in is just the beginning. Looking forward to being part of your journey!

Beoordeeld met 5 van de 5 sterren

Definitely THE BEST ASTAXANTHIN SUPPLEMENT on the Market

THIS pure astaxanthin is in an oil base & it is a supplement that needs an oil to be utilized by your body. Your dose of 2 capsules gives you the recommended daily dose, making it very easy to keep your needs supplied. I was deficient when I started so took the daily dose am & pm for the 1st few days until I felt my eyes more relaxed and without the tired, strained feeling I had been experiencing. I have taken various Astaxanthin supplements in the past but this one is definitely superior. Make the decision to help your vision with this Pure Astaxanthin from Genetic Labs and you will not be disappointed, it's a winner.
Thank you Genetic Labs

25 april 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you Ruth, this is wonderful to read! Love that you noticed such a difference in your eyes, and great point about the oil base, that's exactly why we formulated ours with MCT oil. So glad you found your way to us.

Beoordeeld met 5 van de 5 sterren

It’s one of the best products I ever used

It’s one of the best products I ever used you can notice a difference within a month I take a few different supplements from them honest opinion best quality in the market delivery it takes a least a week i wish if they can improve that only otherwise 5 star try earned it

26 februari 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you so much Ramez, this honestly means a lot! So glad you're noticing a real difference and that the quality is coming through. Your feedback on delivery is heard and appreciated, it's something we're always looking to improve. If you ever need anything at all, don't hesitate to reach out.

- Genetic Labs Australia Team

Beoordeeld met 5 van de 5 sterren

Digestion relief

I have been taking Astaxanthin and Berbarine from Genetic Labs, the most noticeable improvement is my digestion, also I feel I have more energy throughout my busy active work days. In February there was a long delay in receiving products due to stock issues but this has not deterred me from trusting them with their products, I also love that they are based in Adelaide, as I live in regional SA.

1 april 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you Alison, this is so lovely to read! Hearing that you've noticed improvements in both digestion and energy is exactly what we hope for. We really appreciate your patience during the stock delay earlier in the year, and we're glad it hasn't shaken your trust in us. That means a lot. Fellow SA locals too, so this one hit close to home! If you ever need anything at all, don't hesitate to reach out.

- Genetic Labs Australia Team

Beoordeeld met 5 van de 5 sterren

Excellent products

Excellent products. I’ve been taking Astaxanthin alongside the Berberine for over a month and have found relief in my aches & pains and have more energy. I have osteoarthritis and fibromyalgia plus monthly chronic migraines.

3 april 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Hi Michelle,

This honestly made our day, thank you so much for sharing. Hearing that you’ve noticed relief in your aches and pains along with a lift in energy after taking Astaxanthin and Berberine is exactly why we do what we do.

We put a lot of care into how our formulas come together, so it means a lot to know they’re supporting you day to day, especially with everything you’re managing. Everyone’s experience is different, but it’s always encouraging to hear when people start feeling those changes.

So glad you're on this journey with us. If you ever have questions or want to talk through your routine, we’re always here.

-Sammie

Beoordeeld met 5 van de 5 sterren

Best of the best..

Best of the best... very trustworthy

Qiong

1 januari 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you so much Yao, that means the world to us! If you ever need anything at all, don't hesitate to reach out.

- Genetic Labs Australia Team

Beoordeeld met 5 van de 5 sterren

Noticed a change in my eyesight and clarity…

Noticed a change in my eye clearness after 16 days. Night blindness while driving has also receded. Haven't noticed any changes in my skin but my co-workers have stated that my face has a glow. Ordered on a Monday and received on the same Thursday, have always ordered frequently and received quickly. My daughter is taking there NMN and has found a significant difference in her skin and nails.

19 maart 2026
Review zonder uitnodiging
Logo Genetic Labs Australia

Antwoord van Genetic Labs Australia

Thank you Ngaire, what a wonderful review! Noticing changes in eye clarity within 16 days is incredible, and a glowing complexion noticed by your co-workers is always a good sign! So glad the delivery has been consistently quick for you too. And how lovely that your daughter is seeing results with the NMN as well. If either of you ever need anything, we're always here.

- Genetic Labs Australia Team

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