Staff have been polite during experience But alot of stress along way Mistake their end meaning meaning delay in shipment if splash ack Delivered after kitchen finished Meaning kitchen unfinis... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Placed order and had receipt 3rd December. 10 working days and No correspondence whatsoever. Even after leaving emailing asking for an update. Could you please update me on my order. #6391 Sorr... Toon meer
Bedrijf heeft geantwoord
Fantastic service, helpful knowledgable people who want to make sure your order is right. Order the low mod adhesive from them too. Pain to get elsewhere. Web site oredering doesn’t obviously point... Toon meer
Bedrijf heeft geantwoord
When refurbishing my bathroom, I don’t want the usual drab and boring grp or tiled bath surround. Found Genie splashbacks in Portsmouth who were inspiring, very helpful and attentive. The end result i... Toon meer
Bedrijfsgegevens
- Kookwinkel
- ook in
- Architect
- Badkamerinstallateur
- Fotoprintservice
- Meubelwinkel
- Prints en uithangbordenwinkel
Geschreven door het bedrijf
Bespoke made to size scratch resistant acrylic and glass splashbacks, shower panels and wall coverings. Matt & Gloss finishes. NEW ANTI-MICROBIAL ACRYLICS. Clean, tough and modern. Made to your taste and specification. Cut-to-size. Providing our customers with bespoke solutions, flexibility and manufacturing excellence. - Scratch Resistant - Anti-Mould - Chemical Resistant - Anti-Microbial - -6mm Low Iron, Toughened Glass -5mm Premium Hardcoated Gloss (scratch resistant - anti-mould) -5mm Premium Hardcoated Matt (scratch resistant - anti-mould) -5mm Natural Crystal -3mm Natural Crystal -Solid Perspex (various thicknesses)
Contactgegevens
Unit 4, Mitchell Way, , PO3 5PR, Portsmouth, Verenigd Koninkrijk
- 02392489626
- sales@geniesplashbacks.co.uk
- www.geniesplashbacks.co.uk
4,2
Goed
224 reviews
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Very nice people to deal with and good…
Very nice people to deal with and good product.
1 augustus 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for your kind words Mrs Woodford.
Kind Regards
Genie!
Fast service no problems
25 juli 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thanks for taking the time to leave a review.
Kind Regards
Genie!
Excellent service
Excellent service, packaged very well, very happy with product, would definitely use again.
22 juli 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Alexis,
Thank you for taking the time to leave a review.
We are glad you are happy with the service you received from us, as well as the product itself.
We are dedicated to ensuring our products are of the highest quality, and so want them to arrive to you in perfect condition also. Packaging is an important part of a product, which is all too often overlooked.
Kind Regards
Genie!
Lovely quality print and splashback quality excellent
Lovely splashback really pleased with quality of splashback and quality of picture, thank you given my kitchen an uplift
17 juli 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for taking the time to leave a review Helen.
We are thrilled that you are happy with your custom printed glass splashback.
The image of it fitted looks great.
Kind Regards
Genie!
beautiful panel…
it's a beautiful panel,would have added photo but just waiting for bathroom fitter to put it on ,
7 juli 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Sheila,
Thank you for your kind words. We are glad you are happy with your product. You made our office staffs day when you called just to say how much you loved it.
Kind Regards
Genie!
Good product, great company.
I like the company. They communicate well with their customers. Deliver a high quality product to good standards. I would highly recommend
6 juli 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Michael,
Thank you for leaving a review. We try hard to ensure we keep to these qualities...so thank you for the recognition.
Kind Regards
Genie!
Very pleased with our splashback
Very pleased with our splashback. Great selection of colours and easy ordering process, product was easy to fit too! Delivery was a little slow....seemingly due to volume of orders, an email advising of delay would have been useful.
26 juni 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for taking the time to leave a review.
Our reputation for being one of the best splashback companies in the UK, not only for our products, but also our service, means that we are experiencing a substantial increase in custom orders.
This in turn has an impact on our dispatch times for custom made bespoke panels. Rest assured, we are always looking at ways to improve our dispatch times. Your advice regarding an email is taken on board and is already being looked at as a way to further improve our service.
Kind Regards
Genie!
Staff have been polite during…
Staff have been polite during experience
But alot of stress along way
Mistake their end meaning meaning delay in shipment if splash ack
Delivered after kitchen finished
Meaning kitchen unfinished until kitchen fitter free again to put in
Would like to hear back re compensation for stress, inconvenience and numerous time phoning to chase. Gutted
Update since genie reply.
I had been told that splashback was being dispatched on monday to be delivered on tuesday. However this wasnt the case and was dispatched wednesday turning up on thursday at about 3.30pm after kitchen fitter had finished. If expected date of tuesday had been met this would have been fine.
22 juni 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Julia,
Thank you for taking the time to leave a review, we welcome all feedback. I am sorry that on this occasion you feel that we did not meet your expectations on service.
You placed your order on 29th May. As you are aware, we advise a 10-14 working day lead time for dispatch, making your dispatch day 19th June.
Your panels were dispatched on the 20th June. This is 1 day after the estimated dispatch time.
As you are aware, we manufacture everything in house. However, there was a problem with receiving the raw glass from our supplier. Once received, your order was progressed quicker to ensure we got as close to the dispatch time as possible.
I am sure that you understand that sometimes things can happen out of our control. This was one of these cases. However, we still believe that we provided a high quality, perfectly finished product that would be hard to replicate from any other company.
Furthermore, we believe that 1 day after the estimated dispatch day is not a sufficient delay to warrant compensation.
Kind regards
Genie!
Kitchen splashbacks
Although delivery took longer than expected when contacted the delivery dates given were honest and no effort to hide the fact that the delivery was going to take that much longer. Once the splashbacks arrived the quality was obviously there, well worth the wait would recommend
I did find the navigation for purchase a little difficult to start with but that could be just me I would also suggest a link to the colour of sealant needed to match the panels if possible as an additional item required, the on line information sections were extremely usefull
15 juni 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Robin,
Thank you for taking the time to leave a review. We are glad you are happy with the product and service you received from us.
Some very good ideas were raised by yourself, and we shall certainly be looking to see if we can implement these.
Kind Regards
Genie!
From first contact to delivery I can do…
From first contact to delivery I can do nothing but praise the service we have received and the end product was better than we had hoped for. The kitchen splash back looks stunning and is the focal point of our new kitchen. The measurements I gave using the planning tool were matched perfectly and the two cut outs for the double sockets were in exactly the right position meaning that it was a simple case of connecting the wires up and fitting the socket face plate.
Communication was excellent and the glass splash back arrived safely and was so well packaged that there was little to no chance of any damage in transit.
I have no reservation in recommending Genie Splashbacks to anyone.
3 juni 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Wow, thank you for leaving a review Sheila.
We are extremely happy to read your review and learn of your experience with us. Genie Splashbacks work very hard on maintaining not only a great product for our customers, but also maintaining our high customer service and satisfaction.
It always pleases us to learn that this has been achieved.
Kind Regards
Genie!
Excellent splashback
Excellent splash back I took a picture of my chopping board and sent it off. The colours were just the same and it looks great behind the induction hob. I highly recommend them.
3 juni 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Julie,
Thank you for your kind words.
Colour matching is a big part of what we do, and so we are thrilled to hear that you love the colour matched splashback.
Kind Regards
Genie!
Splashbacks are brilliant
Splashbacks are brilliant. Not a fault to be seen. Staff were really helpful. Would definitely recommend this company.
23 mei 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Martha,
Thank you for leaving a review. We know people are very busy, and so really appreciate it.
We are glad to hear that you are happy with us as a company, but also are happy with the products we sent you.
Kind Regards
Genie!
definitely recommend this company as…
definitely recommend this company as Splashbacks are excellent quality and look great
16 mei 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Paul, thank you for leaving us a review.
We are glad that you like your new splashbacks.
Kind Regards
Genie!
Looks fantastic
The order took a little while to arrive but now the panel is installed, it looks fantastic. Great colour, as expected. Helpful staff on the phone. We’re really pleased with it.
6 mei 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for the review, it really is appreciated.
Due to the growing popularity of our products we are very pushed to manufacture and dispatch within our lead time. This is something that we are currently reviewing.
We are glad you are happy with the service and product that you received from us.
Kind Regards
Genie!
Supportive and helpful, with a good result
We found working with Genie splashbacks very easy and reassuring. They helped us find the information we needed to make the best choice and everything was sent professionally and in good order. We would have no reservation about recommending them.
David and Christina Wilkins
25 april 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for taking time out of your day to leave us a review.
We are glad that you were happy with the service you received from us, as well as the product.
Kind Regards
Genie!
Good product but some service glitches
Great website, great product and decent instructions once it arrived. The only bad point is the we were not automatically informed of the progress of production (which was delayed), dispatch and delivery. Response to email query was swift enough, but most places keep you informed of significant events - change in timescales, dispatch, and expected delivery date/time.
21 maart 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for taking the time to leave a review.
We are continuously looking for ways to improve our service. We are currently looking at systems and ways of informing customers of progress times, but as you can appreciate this is fairly difficult due to every order being bespoke manufactured with different customer specifications.
We will continue working on this though as this is our aim.
Kind Regards
Genie!
Vanity unit splashback.
Staff were very friendly & helpful when I rang with a couple of queries. Ordering on line was totally straightforward. Delivery arrived ahead of schedule. Packaging was excellent, very happy with the product, easy to install.
10 maart 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Hi Bryn,
Thank you for taking the time to leave a review.
We are thrilled to hear that you were happy with not only our product and service, but also everything sounding them.
We always do our best to dispatch orders before our advised 10-14 working day lead time, and so we are happy that we could do this for you.
Kind Regards
Genie!
Excellent customer service and a good…
Excellent customer service and a good product.
7 maart 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for the review Mini.
We are happy to hear that the product and service impressed you.
Kind Regards
Genie!
Excellent product
Really well packed and excellent quality. Glad I ordered a samples first as the colour I thought I would choose l didn't as it looked a slightly diffetent shade to the one on the website.
Came with easy to follow instructions which I advise you to read thoroughly.
Did the cutouts myself which I was nervous about but kept double checking my measurements and they were a perfect fit.
So glad I went for these instead of tiles.
Very happy with the result and would highly recommend.
22 februari 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Leonard, thank you for taking the time to leave a review.
As you stated, we always advise for people to order colour samples as the colours on a screen may look slightly different.
We are glad you are happy with the product you received from us. Well done on the cut-outs too. Once you get past the nerves its not too bad is it?
Kind Regards
Genie!
neat fit.looks good.
22 februari 2018
Review zonder uitnodiging
Antwoord van Genie Splashbacks
Thank you for leaving a review.
We are glad you are happy with your product and look forward to welcoming you back in the future.
Kind Regards
Genie!
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