Park Christmas Savings Reviews 

I had an issue with my payment account. The team couldn’t have been more helpful and resolved it within hours. Excellent customer service

I activated my purple love2shop card this morning and went to Iceland , easy enough you would have thought!

The card was declined 3 times so had to make alternative payment.

Seriously unhappy and will never use park again

I never expected to write a negative review of this company, as I have been a customer for years. My gift cards for this year’s Christmas presents arrived yesterday, and, as usual, my order was rolled over so I could begin paying towards next year. That has always worked well.
Today, however, I received an email confirming that my order had been transferred and stating that Park had decided Christmas would be better for me if I bought more. An additional £150 in gift cards had been added to my account without my permission.
Companies should not add goods or services to a customer’s account without permission.
Telling a customer afterwards that the items were added to give them a better Christmas is not a valid justification.
I still have the email on my iPhone and read it three times because I thought I must have misunderstood it.
I called Park, but received no reasonable explanation. The customer service staff were courteous, and I do not blame them.
I have submitted a complaint and requested an explanation before taking the matter to the ombudsman.
I am posting because I am shocked that a company I have trusted for years would do this. I am also concerned that customers who do not check their emails may be unaware that items have been added without their permission.
This is a serious breach of trust. I am now waiting to see whether Park responds to the complaint I submitted through customer service today.
I will update my Trustpilot then.
UPDATE: As you can see from the response, Park has failed to understand either the substance of my complaint or the seriousness of the concerns raised. It is not for any company to decide what its customers should order, what they should spend or what they can afford.
Park has no right to add extra items to a customer’s account for the following year and then say that the customer must remove them if they are not wanted. The burden should never be placed on customers to opt out of goods they did not request. We are the customers, and it is our decision alone what we order and agree to pay for.
Adding unrequested items to an account and placing the onus on the customer to remove them is unacceptable. UK consumer protection rules prohibit traders from demanding payment for goods or services that a consumer did not request, or treating a lack of response as consent. The unfair commercial practices provisions of the Digital Markets, Competition and Consumers Act 2024 apply to relevant practices from 6 April 2025 and replaced the earlier Consumer Protection from Unfair Trading Regulations 2008. I have never had a problem with my previous order being carried forward because that order reflected my own choice and allowed me to budget and pay throughout the year. James should remember that we are the customers, and our express consent matters.
The arrogance displayed in assuming that goods can be forced onto customers and that we must then take action to remove them is beyond belief. This approach is disrespectful, dismissive and wholly inconsistent with treating customers fairly.
As Park has failed to take this complaint seriously, I will, after many years of loyalty, stop saving with the company. I will also escalate my concerns through the appropriate consumer complaint channels and seek advice about reporting the practice to Trading Standards. This is a matter of principle.
I am angry and disappointed by Park Hampers’ response. It shows a complete lack of understanding or respect for customers

understood what i was calling about and helped me solve the issue clearly and quickly

This is my second year doing park. Thought I would get digital cards this year for them to come quicker and no nothing. I keep asking no one knows when I’m going to receive them. Had enough of it now just want them. People who paid up fully 2 weeks ago has already received there’s I’ve been paid up for a month and nothing

The woman on the phone, sorry I didn’t catch her name, was so helpful and reassuring, it was a pleasure to call Parkasalways.

Emailed me back within 24hrs. Answered my query. Excellent customer services.

I love it. I don’t miss it going out of my wages either. The Mastercard option as well is so good as you can spend it where ever takes Mastercard. This year I’m using mine to pay for a holiday instead of Xmas gifts. Thank you for making it so easy.

I been with park over 5 years now and would never go elsewhere .it is easy to browse online and place your orders and set payment plans up .I pay by standing order every four weeks and it is affordable and once paid they stay in touch throughout and plus you can just log in and check everything and your payments etc.they contact you once paid in full with delivery dates so you can be in to collect your orders .thank you park for your excellent continued service x

The experience was efficient, professional. Staff showed compassion in rectifying my mistake in ordering the products online. The customer service was excellent and I am a happy and satisfied customer.

Almost done paying so can afford to add more for Christmas this year. Easy to manage on line loved the thought have not having to worry and getting in debt for just a crazy time if year thanks 👍 🙂

I've been saving with Park on and off for years. This year I've been selling stuff on Vinted/Ebay and have made a point of checking my bank account every time I make a transaction or buy something and then transferring the change into my Park account (it has to be at least £5 - so if I have for example £168.74 in my account I transfer the £8.74). It's been a painless way of saving and I've already paid off my target amount so have added more spend anywhere cards to my order. I know if I did the same with my savings account I would just dip into it so this method has really helped me ☺️

I had a few problems regarding payments not showing on my account. They were quick to solve the issue and put my mind at ease. Honestly the customer service is 5*

Very helpful and quick to resolve my query

I recently had to reach out to customer services and they were absolutely fantastic. Professional service with empathy and kindness. I have been a customer for over 5 years and cannot recommend Park enough. I am on a low income and it is a great way to save a little money so that I can have some treats over the Christmas/festive period. Five star service. Thank you.

Emailed a problem ,, within half an hour got a reply and all was sorted

Used park before in past but decided to use again this year oringally ordered 200 love to shop vocher but cut it down to 100 as circumstances changed as of Feb 2026 nearly paid for order only got another 30 to pay so maybe in March I order again but easterly for me to pay by card than direct debit but good company for saving for food shop for xmas

Easy to set up and can pay by direct debit each month so no fear of forgetting to make payment.

Saves me paying for Xmas on my credit card and then paying it all off in Jan, Feb & March.

Love2shop cards are accepted at all the retailers I shop at, so very convenient.

used park for years spent 1000s on grocery hampers every year so exciting hampers are christmas to many...
why cant you just do one? like your amazing empire which could be brought whole or just freezer fresh tins etc others must miss them!

The quick response and everything is just perfect