I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Toon meer
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I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up... Toon meer
Bedrijf heeft geantwoord
the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Toon meer
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The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
Contactgegevens
Canada
- www.getvitaminlab.com
4,4
Uitstekend
107 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appreciate your reaching out from time…
Appreciate your reaching out from time to time about how I am feeling.
28 april 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Bobbie,
Thanks so much for taking the time to leave us feedback. Your VitaminLab subscription includes unlimited access to our professional nutrition team and we are invested in making sure that your formula is evolving alongside you. We want your personal formula to contribute to you feeling your best! If there is anything else we could do to make this a 5-star experience for you, please don't hesitate to reach out.
Loving It!
I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before making your first order to make sure your vitamins won't clash with any allergies/prescriptions. Lovely people and it's a local company!
26 april 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for sharing your experience! We’re thrilled to hear you’ve had more energy and have been feeling healthier over the past 6 months. It means a lot to know you appreciated the nutrition consultation—we want every formula to feel safe, personalized, and supportive of your unique needs. We’re also so grateful for your support of our local team. Thanks again for the kind words!
Got an invoice in the package for…
Got an invoice in the package for $80.00, but billed much more. What's with that?
26 april 2026
Review zonder uitnodiging
Great service
Great service. Very professional. Love being able to customize my stack into one convenient formula.
23 april 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Chris,
Thank you for the great review! We’re so glad you had a positive experience with our team and that you’re enjoying the convenience of combining your stack into one custom formula. We truly appreciate your support!
Excellent experience customizing your…
Excellent experience customizing your supplements as needed is a great concept and they did a great job
3 april 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for your feedback! We’re thrilled to hear you had an excellent experience and enjoyed the ability to customize your supplements. We really appreciate your support and are glad to be supporting you on your unique health journey.
Great Experience!
I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up Canceling my subscription due to my inability to take a powder vitamin formula daily. I’m just bad at getting into a routine. Canceling my subscription was also easy. Customer service was great! I will gladly sign up with them again once I get my act together.
26 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for sharing your experience! We’re really glad to hear you enjoyed building your custom formula and found the process flexible and easy to use. We also appreciate your kind words about our customer service.
Powder formulas definitely aren’t for everyone and routines can be tough to stick to. Our team would be happy to discuss a capsule option for your formula, as well as some tips and tricks for staying on track. We’d love to have you back anytime you’re ready, and we’ll be here to help when that time comes!
When you expect more from your source of Vitamins and Supplements....
Taking vitamins and supplements daily basis is very personal and affects our well-being. With that in mind, the we wanted our vitamins to be: (A) lab-tested as pure, (B) dose-adjusted to fit our particular health regime, and (C) sustainably Canadian-sourced. VitaminLab is the best we have found to meet these goals.
24 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for this thoughtful review. You’re absolutely right—supplementation is personal to each individual, and quality and precision matter. We’re proud to support your goals with lab-tested purity, personalized dosing, and Canadian manufacturing! Our team is always here to help if you ever need to make future adjustments to your formula.
Been using VitaminLab for 6 months and…
Been using VitaminLab for 6 months and have seen a huge difference in my immune system and my energy levels.
25 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for sharing this! We’re thrilled to hear that you’ve noticed such a big improvement since taking your custom formula. We really appreciate your trust in us and we’re so glad to be part of your wellness routine!
Antwoord van VitaminLab
Thanks for taking the time to leave us a review, Stephan! We're thrilled to hear that you've had a great experience with your custom formula.
Great website and customer service
Easy to navigate website. Excellent customer service.
23 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you for your kind feedback—we’re so glad to hear you’re finding the website easy to navigate and that you’ve had great interactinos with our support team. We’re always here to help and appreciate you taking the time to share your experience!
I love VitaminLab!
I love VitaminLab! Easy to make customizations online and many ingredient options available!
19 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for the kind words :) We’re thrilled to hear you’re loving VitaminLab and finding the customization process easy. Please reach out to our team at any time, we’re always here to support you!
Antwoord van VitaminLab
Thanks so much for your feedback—we’re glad you’re enjoying your custom vitamin formula.
Some ingredients can be a bit tougher to dissolve, because we source based on purity and bio-availability vs dissolvability. We do find that using a shaker bottle or blending into a smoothie can help!
Good start
Good communication, good selection, good service, good taste and quality as far as I know. Kind of pricy and didn’t have a couple of ingredients I was interested in but good so far overall
20 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you for your thoughtful feedback Blake—we’re glad to hear you’ve had a positive experience with our service, selection, and quality.
We appreciate your notes on pricing and ingredient availability and are always working to improve both. If there are specific ingredients you’re looking for, we’d love to hear more. Feel free to reach out to our team at info@getvitaminlab.com!
Excellent quality and customer service
Both the quality of their products and the attentiveness of their customer service is superb. As someone who relies on a precise supplementation protocol, product purity matters to me.
20 maart 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thank you so much for your thoughtful feedback. We know how important precision and purity are when it comes to supplementation, and we’re proud to be a part of your routine. It means a lot to hear that both our products and our team are meeting your expectations!
Fantastic at providing Personalised lab…
Fantastic at providing Personalised lab tested supplementation.
Communication with 1st order was great, advised of delays.
Communication on 2nd order was terrible, hopefully this improves!
Mark
24 februari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Mark,
Thanks for taking the time to leave us a review, and I'm glad to hear that you're enjoying your custom supplements!
I'm sorry that communication felt lacking regarding your second order. I've reviewed our emails over the past months and I do see that we sent you two reply emails with no response (on Dec 22 and Jan 12). I'd love to confirm if you received them so that we can look into any issue that may be impacting our email systems. Please feel free to reach out to me directly at jo@getvitaminlab.com and I'll be sure that we get to the bottom of this!
Incredible service!
The ability to get blood work done and see what my current levels are and then customize your vitamin and supplements so that you are doing your best to hit all your goals as an individual without having to guess is pretty cool. The process was easy and the nutritionist I consulted with was awesome. (I paid another provider for the bloodwork and show them results, but two separate services.)
6 februari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi John,
I'm thrilled to hear that you are enjoying your custom formula and that our team has been able to support you on your health journey!
We're here to help every step of the way, so please don't hesitate to reach out if you need additional support as your health goals change.
Great structure
Great structure. I love that we have the opportunity to improve our health without guessing which supplements to take.
20 februari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Luke,
Thanks so much for taking the time to leave us a review!
I'm glad that you've found a fit with us here at VitaminLab. A reminder that we are here to help you update your formula as your health goals change so please don't hesitate to reach back out at any time :)
I honestly thought it was a good deal
I honestly thought it was a good deal, but they never really make it clear how much you’re actually paying. I’m pretty sure I ended up paying almost $700. They originally quoted me around $180, which seemed fine for what I wanted, and then they shipped me a 3-month supply, so I was like “okay cool, I’ll try it.”
But the way they word everything is shady as hell—somehow I ended up buying three total because it’s structured like you’re buying one, but you’re basically agreeing to two more without it being obvious.
And then on top of that, it took almost two months to even get to me. I literally forgot about it because it was taking so long. They kept emailing me saying it was “being formulated in their lab” so it would take extra time… when they originally said it would be like two weeks.
Also, as the customer, I don’t even really know what’s in it or if what they claim they’re adding is actually in there like they say.
So I canceled my “subscription” after I got charged for the second 3-month supply, and they basically just told me, “well that’s what you agreed to, we can’t do anything.” And apparently I still have another order I’m supposed to pay for because I “agreed to it” during the first purchase. If you're considering this company, honestly, it's not worth it too much money for something you honestly don't know what you're gonna get results from.
17 februari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Josh,
Thank you for taking the time to share your feedback. I’m truly sorry to hear there was confusion around the billing cycle and delivery timing — that’s never the experience we want for our customers.
We aim to clearly communicate throughout checkout that our formulas are provided as a 90-day supply, split into three monthly payments (similar to a payment plan). That said, I understand how important clarity is, and I appreciate you calling this out. I’ll be sharing your feedback with our team to explore how we can make this even more apparent.
Regarding shipping timelines, our formulas are fully custom-made and typically take about three weeks to arrive. A two-month delay would be unusual unless there were significant formula revisions or external delays such as customs processing. I’d really like to look into your specific order to better understand what happened.
Unfortunately, there isn’t a last name or email connected to this review, so I’m unable to reach out directly. If you’re open to it, please feel free to email me at jo@getvitaminlab.com
so I can personally review your case and work toward a resolution.
We genuinely value your feedback and the opportunity to make things right.
Jo James-Bacon
Head of Customer Experience
VitaminLab
Feel amazing
Building the custom supplements was exactly what I was looking for. All the over the counter supplements had things I didn't want and wanted to specifically isolate deficiencies I had with tailored amounts. The process of building was simple, the quality is great, and the customer support is top notch. I feel fantastic since starting this regiment.
30 januari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Hi Drew,
Thank you so much for your thoughtful review! We’re thrilled to hear that your VitaminLab formula gave you exactly what you were looking for and that you’re feeling fantastic since getting started.
Our goal is to make personalized supplementation simple, precise, and high quality — so it means a lot to know that both the product and our support team delivered for you. We truly appreciate you taking the time to share your experience!
Thank you guys so much for always being…
Thank you guys so much for always being accommodating when I need to make a change. Definitely recommend this company. Thank you!
14 januari 2026
Review zonder uitnodiging
Antwoord van VitaminLab
Thanks so much for taking the time to share your kind words, Kenny. We're so glad that our team has been able to support you on your personalized health journey!
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