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Beoordeeld met 5 van de 5 sterren

I continue to be blown away by what an amazing company VitaminLab is. I’ve been getting my supplements from them for a couple of years now, and the quality has consistently been exceptional. A co... Toon meer

Beoordeeld met 5 van de 5 sterren

Love the fact that I don’t have a million vitamin containers in my cubbies anymore! Also travelling with these are great! Only limitation is not being able to split supplements between morning and nig... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have being love VitaminLab so far. I have so much more energy and I haven't gotten sick once since taking the vitamins (about 6 months so far). I love that they set you up with a nutritionist before... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fitness- en voedingsservice
  2. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

125 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(125)

46 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Likely will be lifetime customer

Well first off it's the obvious fact that I can customize my own personal supplement with MANY different things, including multiple vitamin and mineral forms each. Secondly the custom service I quite literally couldn't ask more from, very understanding and even knowledgeable. Kind as well. My only real gripe is the obvious amount of time it takes to go from ordering to getting to your door step but at the same time I completely understand why it takes that long. I'd rather they take their time, do it high quality and be more of a "guaranteed" time line rather than to give an unrealistic one and cause disappointment

2 april 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Brandon,

Thanks so much for your kind works and your feedback. I really appreciate your patience in receiving your formula and your understanding that to do what we do at the quality we are committed to, it does take a bit more time! If you ever need further support in modifying your formula, our team is here to help!

Beoordeeld met 5 van de 5 sterren

Thank you

Thank you, Vitamin Lab. I needed custom vitamins after a surgery and it was impossible to find what i needed. Vitamin Lab makes custom compositions possible. I’ve felt more energy and like my vitamin and mineral needs were being supported. I like the benefits so much that I’ve stuck with them and worked with their team to adjust my blend to meet my new goals.

1 april 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for taking the time to leave us a review! I'm so glad that your custom formula has been beneficial for you following your surgery and that your energy levels have increased - we love to hear this! Thanks for letting us be a part of your health journey, and if you ever need additional support, our team is always here to help.

Beoordeeld met 5 van de 5 sterren

I had an outstanding experience with Talia

I had an outstanding experience with VitaminLab, thanks to the amazing support from their consultant, Talia. She was super informative and helpful, sharing great insights about specific ingredients. What stood out was how she took the time to research my questions to make sure I got accurate information. She also followed up quickly, and her customer service was fantastic! I highly recommend Talia and VitaminLab to anyone looking for high-quality, personalized vitamins with truly caring and knowledgeable support.

27 maart 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for your feedback, Steve! We're thrilled to hear that your experience with creating a custom formula has been so exceptional. We love being able to support you on your health journey and our team is always here for anything you need.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

Great company

I have been doing business with vitaminlab for the past four years. Due to my special medical condition, my doctor suggested the vitamins that I should take, and rather than taking 12 pills, vitaminlab makes custom pill for me where I only need to take two and only what I need. Talia at the customer service is an unbelievable asset to the organization.

14 maart 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for your kind words! We love to hear that using a custom formula is making it simpler to streamline your health goals. Talia is a rockstar and we're glad she has been able to support you.

Beoordeeld met 5 van de 5 sterren

Karolina has been instrumental in…

Karolina has been instrumental in helping me formulate the perfect vitamin blends while aligning with my vision. From start to finish, she provided guidance and structured clear pathways to simplify the process. Her expertise and business acumen have been invaluable, and I can't thank her enough.

Now, as the owner of a wellness center, I’m excited to explore customized solutions for my patients. I look forward to the next phase of this journey!

Nicoletta Rasizzi, BSN,RN

11 maart 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Nicoletta,

Thank you so much for taking the time to leave us a review! We are so glad to work alongside incredible practitioners such as yourself and support in bringing personalization to your practice. Our team is here to help at anytime!

Beoordeeld met 5 van de 5 sterren

Unique experience for personalized vitamins

The consult was very helpful and very personalized. Listened to my health concerns and suggested the right vitamins. It’s great to have all my vitamins all in one. The capsules are smaller than I thought so they are easier to swallow.

4 maart 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for your great feedback. We love that you are finding the benefits in your custom formula, and that the capsule size is making it enjoyable for you take. If you need any additional assistance with modifying your formula, our team is always here to help!

Beoordeeld met 5 van de 5 sterren

Vitamin Lab is professional, informative, and very generous with their time. Would highly recommend.

Talia and the team at Vitamin Lab are incredibly helpful from start to finish. I was recommended them from Life X DNA in Australia after I obtained my DNA Methylation results from them. Talia has continued to answer all of my (extensive) questions, offers free consultations, and they take the stress away from ordering and condensing your personalised vitamin protocol.

Shipping from Canada to Australia is not an issue at all and is very efficient.

Would recommend Vitamin Lab to everyone.

20 februari 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for your kind words, Harry! We are so excited for you to begin with your custom supplement formula. If you have any questions or need support with your formula as your health journey evolves, our team it always here to help :)

Jo
Head of Customer Experience
VitaminLab

Beoordeeld met 1 van de 5 sterren

I was a long time client and I finally…

I was a long time client and I finally got fed up and cancelled my subscription after dealing with this awful girl Mackenzie. There is no renewal notification. I can’t even easily login to look. You’re automatically billed whether you need more or not. I USED to be contacted before hand and when I mentioned that, I got a ridiculous and confusing response about policies. None of which are accessible to me until they use it to justify their billing error. The product itself is fine. It’s just VERY overpriced for what you are getting and the hassle of dealing with people who bill you with no notification then when you ask why, begin to recite policies you’ve never seen or been provided is ridiculous. Support your local vitamin shop and get away from these condescending people. Ironically Mackenzie is STILL sending me emails justifying her bad behaviour. No one at the company is listening or dealing well with customers. Their system is broken.

13 februari 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Lindsay,

My name is Jo and I am the Head of Customer Experience for VitaminLab. Your case was brought to my attention, and I was the one who sent the follow up response to your email last week however I'm not sure if you have had the chance to view my reply. I apologize again for any confusion regarding the terms of your subscription. Our billing systems have been the same since you began your subscription in 2020 and are clearly laid out in the terms and conditions which are presented upon purchase and available publicly on our website. I apologize if these were overlooked during your purchase and I will pass on the feedback to our team to have them present in additional places on our site to ensure they are easy to locate. As requested, we did refund your payment without issue.

Mackenzie is a long term employee and consistently supports our customers at a very high level with exceptional customer service. I am sorry you were not pleased with our policies, however as mentioned in my earlier response, the verbal abuse and profanities you aimed at Mackenzie in your cancellation request form are not something we tolerate within our business. We wish you all the best on your health journey and if you’d like to connect directly to review or clarify any areas of confusion I can be reached at 1-888-948-4360.

Beoordeeld met 5 van de 5 sterren

I’m thankful for VitaminLab

I’m thankful for VitaminLab. I have FSHD, which has no known treatment, but a French study showed that a mix of antioxidants could reduce progression or even improve function. While research continues, I decided to try this myself. No other custom-supplement company offers the combination of vitamins and ingredients I wanted to get in order to match the French study’s ingredients and dosage. It took several weeks for my first shipment, but now that I’m on a regular schedule, it’s easy, simple, and slightly less expensive than buying high-quality versions of the ingredients individually. I am very thankful for VitaminLab!

9 januari 2025
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Sam!

We are so glad to hear that your custom formula has been a success and allowed you to explore options to improve your health. If you ever need further support or to make any adjustments to your formula please don't hesitate to reach out - our team is always here to help.

Beoordeeld met 5 van de 5 sterren

My life has completely changed in…

My life has completely changed in taking VitaminLab vitamins. My migraines have disappeared and other health issues are resolved. During my consultation with Chanelle, she listened to my health concerns, summarized in an email our conversation after the call, and provided the best recommendations that led me to a successful health journey. I have been a customer for years and could not be happier with the results of taking these vitamins. Before being a VitaminLab customer, I was sick every week, not able to digest food appropriately, and seeing many doctors with minor success but never to resolution. I missed so much work that I could not keep my job. Seeking other jobs, I was fired within 6 months due to being so sick. It was a horrible roller coaster of bad health and not able to keep working. I am not an advocate of taking medicine, nor do I take aspirin or Tylenol. I am holistically focused. Chanelle continues to work with me each time I want another consultation to ensure I am on the right track. Sometimes additional vitamins are added to continue excellent health. I periodically get blood work from my medical doctor, which Chanelle reviews and incorporates the medical recommendations into my daily vitamin supplement. I will forever be grateful to VitaminLab and Chanelle's expertise in helping me be healthy!

7 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely poor process and customer…

Extremely poor process and customer service.
I was excited to find a way to get custom pills... I worked with my naturopath to create some on this site and placed the order...
I received an email that they were going into production..
Weeks later I received an email that I had to have a call with some nutrition counceller to determine if my order was valid.
So after the fake status updates and long processing time I now had to prove this order was safe?
I asked them to cancel it, it had already been so long it made more sense to just get some pills on amazon.
They replied with a threatening message they were going to still charge 20% even though they never even confirmed the order was 'legal' with their councellor - never mind produced or shipped anything...
Needless to say I am unhappy being charged 20% of a product they never even started to create or ship after weeks of delays to find out its not coming.

21 november 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Eric,

I apologize that we were unable to fulfill this order for you. Due to Health Canada regulations, all Canadian customers are required to complete a quick call with our team of Certified Holistic Nutrition Consultants to review any custom compounded formula. This is noted during the checkout process, and an email was sent to you the day after your submit your order to schedule this call, as well as a follow up email a few days later, but unfortunately we never heard back from you. I apologize if these emails somehow did not make it to you. I recognize that by the time we were able to connect, you were not interested in completing the call to proceed with your order, and I apologize for any confusion or inconvenience this may have caused.

I understand you have been in communication with my colleague, and that she did explain the reasoning for the late cancellation fee, as initial work had already been completed on your order which is fully custom. Your concern regarding this was escalated to me, and it was approved to waive the late cancellation fee, with the entire amount refunded to you. I do hope that this resolved the situation to your satisfaction, however if you have any additional questions or concerns please do not hesitate to reach out to our team.

Kindly,
Jo James-Bacon
Head of Customer Experience

Beoordeeld met 1 van de 5 sterren

There is no satisfaction guaranty or…

There is no satisfaction guaranty or return/refund policy if you are unhappy with the product, even if it makes you feel ill. They have deceptive invoicing and have terrible customer service. The product is over priced, for better than $100 a month I can get a daily course of supplements that is not 6 pills that make me feel sick for at least 2 hours after taking with food as recommended. There are many other vitamin supplement companies out there to choose this company.

18 september 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Jim,

I'm sorry for any disomfort you experienced from your formula. This can be common as your body adjusts to starting a new supplement routine, and we would love to work with you to modify your formula to ensure it does not cause any stomach upset. As noted in our terms and conditions and FAQs, due to the custom nature of our products we are unable to accept returns or provide refunds. However we are more than happy to provide you with a complimentary remake of your formula with modifications to help combat any side effects you are experiencing. I do see that this was offered to you and you were not interested - however if this changes in the future our team is here and happy to help with ensuring we find a formula that is a better fit for you!

Jo James-Bacon
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

This company seems really receptive to…

This company seems really receptive to client concerns and has only been helpful in helping me solve my questions and concerns. Wonderful customer service!

30 augustus 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Sarah,

Thanks so much for your kind words. I'm thrilled that our team has been able to support you on your unique health journey! Please don't hesitate to reach out if you need any additional support, and we look forward to getting your next formula to you early next month.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

Wonderful customized vitamins for your…

Wonderful customized vitamins for your DNA profile.

5 september 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Yay! We love that you are enjoying your custom formula. If you need any assistance or would like to modify your formula as all please don't hesitate to reach out to our team.

Beoordeeld met 5 van de 5 sterren

Excellent multivitamin! Makes optimizing SNP's easy!

Vitamin Lab is amazing! Optimizing health is a hobby of mine and I did a 23&Me test and sent it to Nutrahacker and got a bunch of recommendations based on my SNP's and then I couldn't find a multivitamin that worked for me. It would have the form of Vitamin E that causes inflammation or the wrong from of B12 for me. (and half the population!)
Vitamin Lab has the right ingredients and none of the wrong ingredients. I also just met with their nutritionist and was able to add 4-5 other supplements that I was taking separately! (Vitamin C, NAC, DIM...) so excited to save money and energy on managing all the pills!

15 augustus 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Kim,

We love to hear feedback like this! So glad to hear that your formula is working well for you and that our nutrition team was able to support in making sure it was a perfect fit.

Jo James-Bacon
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

These vitamins have changed my world

These vitamins have changed my world - I have more energy, focus and stamina and LOVE all of the support and insights they provide. I've used them for years and will never stop. I love them!

9 augustus 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Kim,

We're so happy to hear of the incredible benefits you are experiencing from your custom formula, and thank you for the kind words regarding the support from our team. We're here any time you need us!

Jo James
Head of Customer Experience
VitaminLab

Beoordeeld met 1 van de 5 sterren

I want to cancel

I want to cancel. Did not want to resubscribe. No warning before order was placed. Terrible.

4 augustus 2024
Review zonder uitnodiging
Logo VitaminLab

Antwoord van VitaminLab

Hi Ks,

I'm so sorry for any type of negative experience you had with your personalized formula. I know that online purchases can be confusing, and we do our absolute best to outline all the terms of our subscriptions, including the fact that they are auto-renewing, during the checkout process. I do not see a customer in our system with this name, however I'd love to help provide clarification regarding your subscription. Please feel free to reach out to me directly at jo@getvitaminlab.com and I'd be happy to connect.

Jo James
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

VitaminLab supports your health objectives

VitaminLab offers a unique and personalized process to vitamin supplements and in doing so engages with your personal health objectives. Really personable approach and pro-active support from the company's staff. At a good price and delivered to your door in a nice box. Highly recommended.

8 augustus 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Hi Pieter,

Thanks so much for your kind words! It's been a pleasure being part of your journey to optimize your health through personalized supplements. If you need any support with modifying your formula in the future as your health goals change, never hesitate to reach out :)

Jo James
Head of Customer Experience
VitaminLab

Beoordeeld met 5 van de 5 sterren

Outstanding Customer Service

There are no words to express my gratitude to Talia. Talia compiled 4 anti aging life longevity doctors recomendations into one formula keeping notes on everything meticulously. A month long planning back and forth i went from taking 7 pills daily to 17 pills daily. In a recent SOS life longevity test of 27 bio markers my score was 93 out of a possible 100. What i'm doing is working. I'm 58 and in the healthiest condition of my life. I'm 5'9 and a former professional athlete. I weight 112 pounds and this formula is the ideal compliment to my hormone regimen. I needed to do this addition for months and months and dreaded the complexity. Talia held my hand and made it seamless. The new formula has simplified my daily routine while boosting energy, well being, sleep. gratitude and more gratitude.

10 juli 2024
Review zonder uitnodiging
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Antwoord van VitaminLab

Thanks so much for your kind words Laurie!

Talia is absolutely amazing and we are so happy that she has been able to support you on your health journey. It's incredible to hear the benefits you are experiencing from your custom formula.

Beoordeeld met 5 van de 5 sterren

Unique and customizable vitamin and great customer service

Really unique and customizable vitamin blend for any specific needs. Was really convenient to use while traveling. I don't recommend the powders as they can taste rough but they warn you about this. The pills are a lot of pills in number but they cover everything I need.

The customer support and flexibility of the vitamin blend is absolutely what sold me here.

17 juni 2024
Review zonder uitnodiging

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