G.H. Bass & Co. Reviews 

Bought a pair of Lyndon campside shoes and got about 12 wears out of them before the suede wore in two places. Bass didn’t want to know, didn’t want to help. Won’t buy their products again.

Crap build quality on the Weejuns Larson Penny Loafer sold to me, and even crapper service when a refund was requested. Avoid these schysters at all costs.

Really great quality, as good as Paraboot or Quoddy! Super happy with what I got from them, they also had a massive discount on the shoes I wanted.

It was an online purchase and I cant remember paying for the premium delivery, they came the next day with really decent tracking. Honestly can’t fault them.

I would like to have spotted some American made product on their site but somewhat glad to see they've at least chose to have some of their products made in El Salvador and not China. A shame to hear though that some of their products are increasingly made in China.

I bought a pair of loafers for my husband for Christmas and received them soon after. Unfortunately, they were much smaller than expected for a 9 Wide shoe. My husband asked me to return them, and I sent them back with Fedex prepaid label. I called a couple of weeks after and they said they had not received them. I kept calling every day after until they had received them. Finally, they sent me an e-mail with a credit that didn't include the tax I had paid. But the amount never showed up on my Capital One account. I had disputed it, and they gave me provisional credit. This is two months later, and Capital One says GH Bass says they didn't receive the shoes. I am sending Capital One proof of them acknowledging receipt of the shoe and their supposedly amount that should have been credited to my account. I will never buy from them again. You cannot trust this company.

Absolute crooks. Will nt refund you, you’ll have to pester them with email and/or calls to get them to initiate a refund. They will claim there is an “error” with their system. Do not buy unless you plan on not returning an item.

Disappointing experience with GH Bass online store. The size 38 loafers measured 25cm instead of advertised 24.5cm, and the leather finish was stiff. Charged €9 for delivery and €7.59 for return shipping on €180 shoes. Refund took two months (November to January). Premium prices but poor service. Won't order again.

Order placed on 10/31/24.

Three out of the four items on order were cancelled by GH Bass, not available according to the email I received from Bass on 11/2/24.

Fourth pair received, did not like, I returned. I received a FedEx return delivery confirmation which included the name of person w/GH Bass who signed for the return.

Numerous calls have been made to GH Bass to inquire about my refund. Each call I make I get a different story from the company. Including a CSR stating on a call made 11/21, the credit would be issued that very day, this did not occur.

Had to involve the credit card company I use to file a dispute against GH Bass in order to receive my refund. At my wits end and have no more patience with this company.

My advice to anyone looking to purchase G.H. Bass shoes, DON’T BUY DIRECTLY FROM THEM. Buy from a reputable department store that sells the brand.

Two months since the initial purchase and still waiting for my refund is completely unacceptable. I paid immediately, why is it so difficult to issue a refund? How can a business operate like this in good conscience? This is complete incompetence, theft or both. Very larcenous.

GH Bass, are you checking your reviews? You have an 88%, 1 Star Rating on Trustpilot!!! How despicable.

I bought a pair of shoes on Nov 30 as a Xmas gift and made a couple of emails on the status of my order #6100152936. With no response or feedback from the company. Today, December 12th, I called and spoke with a live customer service rep who apparently was working from homeevident by a crying child in the background. He advised me that there was some mix up but cannot guarantee delivery before Christmas. He advised that he tried to get expedited delivery at no extra charge but was denied the request. I cancelled the order and will purchase from Cole Haan from now on. From whom I ordered a pair of shoes last week and arrived today. I’ve worn bass shoes since I was a child and decided to order the Pasadena Buck shoes and was feeling nostalgic. Never again will I ever buy from the website nor the shoes. Cole Haan service is better Ridiculous. I guess it was a clue when GH Bass closed their stores that the century old company was never going to be the same. Quality probably is not the same either.

Great customer service, decent delivery and free easy returns and quick refund! Also not to forget how stunning and good quality the shoes are.

After paying for express shipping, it's been a week and I have yet to receive an email about my order being shipped. Why would it take so long to process the order??

I’ve yet to receive an order I placed on 8/13/24 and called 5 times to inquire about it. Each time I was told something completely different about my package and the customer service agent reiterated that I would receive an email from GH Bass with further insight. Didn’t happen so I had to reach out yet again. Finally, after requesting a supervisor, Tammy called back to inform me that she hadn’t read the notes about my previous 5 calls and had processed a refund, which I have yet to receive. I decided that this “mistake” wouldn’t happen again, and, yes, I would like to place the order again. Only to find out today 9/9/24 when I called yet again that my second order couldn’t be found. I now think incompetence is the name of the game at G.H. Bass customer service.

I ordered a pair of red velvet loafers and one arrived with damage to the top of the shoe. I asked for a replacement and they said, “Sorry, it’s a final sale.” I have never experienced such poor customer service and ridiculous runaround as with this company. They send you trash and then say they can’t replace it with the actual undamaged product you should have received. “Your request was sent to management.” “Your request is still in queue.” I must be 1000th in line. How does this company stay in business? Below zero customer service!

All I can think is its a scam. Order says it was delivered and signed for but never was. Tried to contact gh bass with no reply. Talked to shipping company and half way through talking to them through messages they wanted a $2 refundable fee to get further info on where the heck my package is. Looks like a reputable company but thieved my money.

Very poor service and "quality" GH Bass never ever again
Very poor service they sell affordable quality there, brand name is old they try to utilize that oldness and they are just pretending! They sent me a pair of poorly stitched, poorly glued and with bumps and holes all over shoes. The woolen elements aren't even stitched and connected properly, the upper part of the shoe very poorly done. With a too small piece of leather so there are holes around a lot of stiches. Instead of sending me a new pair of their "quality" shoes I have to go trough all sorts of trouble to return them, the pictures speak for themselves. These passed quality control for some reason but not for being finished with craftmanship like the rep told me. If there are holes in the leather around the stitches it's craftmanship according to him..........GH Bass never ever again, my chinese fake leather loafers look better! I own 30+ pair of shoes I know what a good shoe feels and looks like, and it's not craftmanship if there are any holes around the stiches. The piece of leather was too small to construct the shoe with it, that's what these holes mean. Maybe a better answer for customer support next time!

I ordered a pair of moccasins as a gift, but the gift recipient never received them. G.H. Bass cancelled the order unexpectedly after several weeks, then cancelled the cancellation, then cancelled again and never sent the shoes. The ball travelled from court to court but no one was able to resolve the issue. Too bad. I think it's obvious that I won't be ordering anything from this company in the future --immediate or otherwise.

I ordered a pair of boots, paid extra for expedited shipping. The boots arrived, but they were not the boots I ordered, the order was filled incorrectly. I called customer service, was instructed to take photos of the boots I did received and send those photos to their customer service email. I received a response saying that as a gesture of good will, they will waive the $6.00 return fee, that I needed to return the boots for a refund, and that if I wanted the correct boots that I ordered, I should place another order online. A gesture of good will to waive the return fee?? How is this a gesture of good will when they sent the wrong boot? And to tell me if I still wanted the correct boots, I should pay them yet another $300 to get them on the way? This customer service is ridiculous, I don't know who is running this place, but this is not the way to do business...

What can I say, the the old saying goes, choose your battles. Well, I have and it’s not to buy Bass shoes again. My sneakers I loved and were comfortable unfortunately failed on the soles coming completely unglued in 1 year. I emailed Bass and attached these same photos requesting a replacement pair. Absolutely no response from anyone. I waited 4 weeks to then call on the phone and got disconnected, I called back and was put on hold for 30 minutes, the person that finally picked up referred me back to having to email my issue which was what I did a month earlier but never heard back!!! I since super glued the sole but it’s falling apart again. These are now going in the trash and BASS not once replied to an email or phone call. Don’t bother, you’ll waste your money if the shoes fail. Better options out there. Thanks Bass no response at all. 👍.

I bought the Dylan driving shoe in the alligator print and in a 9B, women’s,($192.00) and I couldn’t even get it on my foot. The print wasn’t a really good print, not much like the photo, and the Spanish speaking girl I spoke with said it only comes in a whole size, and made in Costa Rica. No, Brazil, which is known for decent craftsmanship. They come in half sizes, but this 9B, which they say is a medium wouldn’t even go on my foot and left an inch to fit. I have about size 20 size 9B driving shoes, from Cole Haan, Trask, JCrew to Gucci and I’ve never bought a driving shoe this expensive that didn’t fit. The quality I’ve seen since buying my first pair of weejens in the 70s, isn’t there anymore. Sad! Also, just because of the customer service I won’t go back.

Boots seperated from the sole with a couple of weeks of light use. Very poor quality