G.H. Bass & Co. Reviews 

Boots seperated from the sole with a couple of weeks of light use. Very poor quality

Their customer service is absolutely horrendous… I think her name was Dianne or Diana… she was nasty, rude and full of nonsensical excuses. When I called customer service again it was the same customer service rep, I’ve literally never experienced that in my life. They only have one rep. And she’s horrendous at providing customer service. Shoes are nice but run a little small I think the idea is you have to break them in

Very poor service. I ordered some boots on the Saturday afternoon knowing that they didn't work at all over the weekend (unusual) and paid for next day delivery. I waited until Monday afternoon at 3 o'clock with no despatch email so I contacted them. Yes, they said, all been sent out and I'll receive them tomorrow. Just before 5, I had an email saying that they only had a pair that weren't in a salable condition and that they had cancelled the order. That old chestnut. Heard it 100 times before. Absolute rubbish. I looked online numerous times during the day and they were still in stock for size 10 (my size) so there could be no excuse. Their stock levels don't update, it's purely luck whether you get them or not. I told them I wouldn't be using them again. This was my first order with them. I told them to delete my details and immediately tried to unsubscribe to emails. It came up error, and 5 minutes later an email came through offerings me 15% off in a colour I didn't want. Stay clear of this company. You'll be badly let down. I won't be returning to them.

Ordered a pair of loafers from their website. There was no indication when I ordered that they were not in stock; if there had been, I wouldn't have ordered them. Paid (a LOT!!) extra for overnight shipping because I needed them for an event that was happening soon. I heard nothing from them for two weeks, at which time I got an e-mail saying the shoes were on backorder with no known ship date. I called the number they provided to cancel my order because I'd never get them in time and I got a girl (I swear she sounded about 12) who was clearly working from home. Dogs barking, little kids screaming, all kinds of noise in the background. In addition to that, she had no idea what she was doing. She asked me which order I wanted to cancel (I have made ONE order from G.H. Bass in my entire life), which made me wonder if she had pulled up the correct profile. She kept asking ME what to do (so I fill out this escalation form, right? so then I send you a confirmation e-mail, right?), so I figured there was a snowball's chance in hell that the order would actually be cancelled and I'd actually get my money back. It was so unprofessional! I've no doubt that I'll be on the phone to my bank doing a chargeback in a few days because this little girl gave me no confidence that she had done what I asked her to do. G.H. Bass: I won't be ordering anything from you ever again.