Highly recommend Gift Moments. Great range of products, way cheaper than other online shops. I made a mistake in my customised order and they were so quick to respond and rectify the issue. The custom... Toon meer
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First off the product was great. My issue is that despite entering my correct address on the order (I double checked to make sure) it was addressed to another house on my street on the postage label.... Toon meer
These baubles are absolutely wonderful. They are also the best price! I searched!! I ordered a variety of baubles all with different engravings, odd words and weird spellings and they all came back... Toon meer
Great speedy service I placed an order after my grandad passed away for a solar light memorial personalised item. It came 2 days prior to his funeral and also arrived 1 week earlier than expected it... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2012, Gift Moments is a family run business dedicated to helping you find the best personalised gifts. We are an online retailer based in Worcestershire that offer a vast range of personalised gifts to suit any occasion. Whether is finding that extra special Birthday present, congratulating the newlyweds or marking a significant milestone you are sure to find the perfect and not to mention a unique gift that can be treasured for years to come. All of our gifts are made to the highest quality yet affordable! We strive to go that extra mile in providing excellent customer service to give you a happy shopping experience so you want to come back time and time again. So if you have any questions or feedback please do not hesitate to ask us at sales@giftmoments.co.uk.or
Contactgegevens
Verenigd Koninkrijk
- sales@giftmoments.co.uk
- www.giftmoments.co.uk
4,5
Uitstekend
293 reviews
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Company emailed 4 days after my order…
Company emailed 4 days after my order claiming they had the wrong stock and ensured product would be made and delivered on time by end of week. This never happened and after contacting the company they haven't even begun the order at all. 9 days after I made my purchase nothing was done. Called the phone number on the Facebook website, the woman who answered never even heard of the company and had no idea why her phone number is on their website. Although a full refund was finally given, I have to find a new present for my mum's bday which was a week ago. Company has caused inconvenience and no good will provided. Do not recommend. Thanks.
Update after their response below:
The emails were not answered within 1 hour as they claimed. The latest ones took over a full day. No reply given from their messenger either on Facebook. Wrong number on their website. Yes I do believe due to the severe inconvenience, you could have shown more care with a good will.
Please note the only reason they replied was because I raised a dispute through PayPal. As soon as I did that they were very quick to reply all of a sudden. And please remember it took them over 4 days to even state they had a stock issue after my order. I have also emailed them showing them my willingness to change this review if their service was better, but after reading their response perhaps I shouldn't have.
16 september 2023
Review zonder uitnodiging
Antwoord van Gift Moments
Thank you for your review and our sincere apologies for any inconvenience caused
We emailed you explaining that unfortunately we had been sent the wrong stock for your order and asked if you would be happy to wait for the correct stock to arrive (which we noted we could not guarantee it would be that week) or alternatively issue a full refund.
You agreed you would wait the week to see if the stock had arrived and agreed to a partial refund for the inconvenience if the stock had not arrived within the estimated delivery dates.
All of ours emails to you had been replied to within an hour and when the last email took less than a day to be responded to you stated the customer service was non existent.
As per your last email the order was cancelled and a full refund issued as requested, but you were not happy about this and implied more compensation should be provided for the inconvenience caused.
Again our apologies for the inconvenience caused.
Best wishes,
Gift Moments
Looks great
3 september 2023
Big sister teddy bear personalized with name.Arrived promptly and looked exactly…
Arrived promptly and looked exactly like the picture. Loved by the little girl that received it as a gift. Would use them again.
13 augustus 2023
Memorial gift
The named rose was the perfect gift for my friend who was hoping to get a rose as a memorial to her cats. She absolutely loved it.
31 juli 2023
Good product
18 juli 2023
Top class service
Great service, quick delivery and my gifts were to detail as I asked .I will highly recommend to family & friends.. Top Class!
6 juli 2023
Engraved certificate holder
I ordered the item on line , paying for next day delivery. This was delivered by 11am the next day. Excellent service. The item was well packed . The item was engraved to my instructions, and professionally done. Thank you
6 juli 2023
Excellent service
Excellent service, another great product, my go to place for personalised gifts,
3 juli 2023
Exceptional,Fast delivery,
27 juni 2023
Quick and efficient service
4 juni 2023
Great item and very good communication
8 juni 2023
Great product
Great product, fast delivery and easy to order. I love the preview of your order when you personalise a item!
11 mei 2023
Order personalised passport cover and…
Order personalised passport cover and tag. Was a gift for new born baby. Very disappointed that the gift wasn’t boxed just wrapped in tissue paper let the whole package down.
9 mei 2023
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