GigGear Reviews 

Great service and great range of stock. Will definitely use again.

Recently discovered this great store whilst hunting down the perfect Strat online. Popped in to try a couple out and couldn't be happier with the service I received. I was able to try a handful of different Strats at various price points and received a great balance of helpful, informative advice, and time by myself to try the guitars out without a high pressure sell.
I'm very pleased to have picked my dream guitar - a white Mexican Standard Strat that is now hanging on the wall in front of me.
Thanks guys!

I have been a customer of giggears for yrs now but after my experience today at the Harlow branch ...I don’t feel like shopping there again!
In the past when I’ve gone into the store and your able to look around and pick up any guitar and have a good look at it and possibly play it...well today was very disappointing, my son and I went there he picked up a guitar and got told off! ( his 13 and has played for yrs) I hadn’t realised this at the time until I picked up a guitar and heard ‘ don’t pick the guitars up being shouted!!’ And an arm coming round the side of my to grab this guitar....when it eventually did get handed over me it put me off of touching it as I felt I was being looked over on ...I really didn’t want to touch the thing!!
That staff member really made me feel embarrassed in front of other customers and I felt like myself and my son was being watched by this bloke( as if we was going to do a runner with it!)
I’ve spent thousands of pounds in your shop over the yrs as a returning customer and the staff that have helped me have also been lovely in the past....today wasn’t good at all, and has put me right off!

I was looking for a 'mid range' electro acoustic guitar or lr baggs m1a pick up to fit to my guitar which was at home an hours drive away. Spent £80 on a budget amplifier. Nearly spent £500 on a Taylor 110e aswell. Glad I didn't.
Anyway a worker said that I should bring my guitar in the following day to have the pick up fitted. He said he would call me in the morning to let me know when the installation man would be there. He never called me, so I had to do the calling, after me calling them 2/3 times they tell me they don't know where or when the installation man would be there. Disgraceful that they think it's ok to tell customers that.
Anyway, long story short, 3 days have pasted and they haven't been in touch. The installation man would charge £48 minimum to install.

Just got back from Denmark street, paid £180 for lr baggs m1a, and paid £0 for installation. Swift, speedy efficient service done well by experienced technician on site within 30mins. Stress free.

Bought an electric piano for my son. They were very helpful in explaining the differences to us and made sure delivery ( which was free) was at our convenience. In fact we had it delivered the next day, a Sunday in a two hour time slot! Great customer service

The item I ordered was glass which unfortunately arrived with a crack in it despite being well packaged, after notifying GigGear of the problem at gone 4pm on a Friday afternoon there was a replacement on my doorstep the next morning.

Highly recommended

I ordered an Epiphone Electric Acoustic guitar package off the website and I was (and still am) thoroughly impressed with the quality of the package, the speed of delivery service and the ease of transaction. The guitar arrived in tune with no faults as well as the rest of the package (amp, spare strings, tuner etc...) and arrived next working day.

I would happily use GigGear again and recommend to anyone. (",)

After an initial call to a friendly chap, inquiring about a second hand Les Paul... I swiftly received my Paypal Invoice. With payment made, the guitar was duly dispatched. I received it the following day-nicely and securely packed. The guitar was in even better condition than I expected...and had a perfect action! It was even perfectly in tune!! Could not fault my first purchase experience with Gig Gear and will not hesitate to use them in the future. Highly recommended!!

Highly recommended, professional company, excellent service. Thank you.

Spent ages looking for an Epiphone LP Special in black. Found one at Giggear and ordered online at just after midday. Having reviewed their home page I was expecting to have to pay for next day delivery as the guitar was under £149, but to my surprise when I ordered I found it came with free delivery. Next day I had my guitar with no fuss and no hassle. I would definately use Giggear again as the service was first rate and their prices as good as any bodies. Highly recommend.

Ordered a new Ibanez RG2550z GW last week online. This went smoothly. Had email from shop saying it was out of stock and that I had to wait a couple of days for out to arrive. No problem here, guitar arrived well packaged within a couple of days. Shop told me it would be fully set up but when it arrived 3 strings out of tune, locking nut bolts all loose. Guitar plays beautifully now. However, ordered mid January 2013, the guitar that came is a 2009 model. Not sure what to do about it yet?

GigGear was one of the few places that had this particular guitar in stock as it has been discontinued. Not ony did they have it, it was £30 cheaper and offered free delivery. Due to the adverse weather conditions, they were however unable to offer next day delivery, but they did deliver within 48 hours. Can't fault GigGear and will definitely be using them in the future as opposed to Dawsons who are on my doorstep. Many hank GigGear.

I had to call the store after trying to order online. Staff member very helpful. Reordered online and had item within a few days. Item was well packaged and in prime condition on arrival. I would have no problems recommending GigGear to others.

Top quality product, fast delivery, excellent communication. Thoroughly recommended!!!!

Their web sight is easy tae use and well laid oot. the delivery was a lot quicker than i expected.

Did what they said they'd do when they said they'd do it - nothing to add

I order my new skin on sunday afternoon. when i got home from work on tuesday it had already arrived in perfect condition. 100% happy!

Bought a new guitar from these guys at a great price. It was delivered the next day in perfect condition. Rang them before ordering to check stock and they went out of there to go and check it was in and to double check the colour was correct. Made up with the product and service. Would recommend to anyone.

Swift shipping at a competitive price. Will be doing business again soon.

Honest vulue and reasonable delivery charge. My items came within a few days as promised even tho they had to order in an item i had bought. Very pleased and i would order from them again with no worrys.