Ginger Ray Reviews 

Order was dispatched weeks after placing the order.

Customer support did not reply to my multiple emails asking when it was going to be shipped.

All the parties are over and the decorations are still making their way here.

Ordered never turned up...never replied to my emails! Very poor experience. Had to go via PayPal in order to get my refund and it looks like they never even responded to them! Terrible. Avoid.

Placed an order on 10th April and still missing over half of it. Have emailed 4 times now and still no response. Paid £3.99 for shipping to be within 3-5 working days yet here I am over a month later still waiting.

I would like to update my previous review I received an email from Hannah in customer services who advised me my order was being delivered today. order has arrived in good condition and in time for planned party Apologies to Ginger Ray-for judging to quickly thankyou to Hannah for her assistance

Order placed 30 Apr and not shipped/ received. No response to emails. Appalling service. Avoid.

I ordered items for my daughters hen do, a good few days later I received an email to advise the items were no longer in stock and I’d receive a refund. Very poor customer service surely the website can be updated to show items are no longer in stock?

Do not buy from these guys.

First, part of my order was delayed with absolutely no communication from them — even after I emailed to ask for an update.

Second, I’ve been trying to return an item and followed the return instructions on their website exactly as stated. No reply. I then sent another email… still no response.

So effectively, you can’t return anything because they simply ignore you and never send the return label they claim they provide as part of their own process.

Terrible customer service, zero communication, and completely unacceptable after-sales support.

Ordered 4th May still not received and not reply to my email query.

Do not use, ordered goods taken my money and have not delivered, no communication or reply’s to my emails snd do not answer the phone

Nothing received. No response to emails.
Now I've received a feedback form to ask how my order is!
Non-existent. That's how it is!

Ordered 20th April and the items have still not arrived. This was for my child’s birthday that has been and gone! There is no response when emailing them or using the contact form on their website. I use to trust this website. I bought lots of bits for my wedding in 2024 and did not have such issues. I will never be buying from this website again.

Item never arrived and no contact from the company. Contacted numerous times with no reply!

Unfortunately the same review as previous - I ordered some decor for a baby shower I was throwing a few wees back. The baby shower has been and gone and my items never arrived. They took my money and were impossible to get in touch with. Avoid!

After two weeks I’m still waiting for my order to be shipped. I’ve sent multiple emails with no response. Scam company. Avoid.

DO NOT ORDER!!!! My item never arrived!! I have emailed 3 times and messaged on instagram with no response! 😡😡😡😡

Avoid. Ordered bits for a wedding, they have taken my money fast enough but have not shipped the goods and absolutely no reply from any of my emails or web site enquiries. Very poor customer service beginning to feel like I’ve been scammed. Started process via my bank to try and get my money back.

On the website it says delivery between 5-7 working days I had ordered well within this to arrive in time for a hen do, after 3 working days i didn’t receive any further notifications so emailed them and asked when it would be shipped no response still but it was shipped the day it was supposed to arrive by the very latest and arrived a Saturday after we had left for airport so I’ll need to return as I have no use for it now

Spend £50 - placed an order a few weeks ago and still haven’t received it.