ABC Glofox Reviews 

Absolute scammers don’t use!

Had a pushy sales call who duped me into agreeing their software, I never set up the software and cancelled within 2 days. They have take £1120 from my account for absolutely nothing!
DO NOT RECOMMEND THESE COWBOYS!

Very very disappointing experience.
Putting your trust in a software is the one of the biggest and toughest decisions as a small gym owner. They handle all of your client data from personal information to credit card and billing.
Ironically the “customer success team” have the slowest response time imaginable. Usually over 2 weeks waiting, with follow ups from myself every other day to try move the pressing issues along.

If you’re a studio owner stay well clear of this provider.

Outstanding service from Louise Piotrowski. Honestly cannot thank her enough for all her support during my sign up. If the rating had been on Louise and Osin it would have been 5 star.
My only disappointment was not being able to close off new sign ups. For security reasons I wanted to be able to accept new sign ups as I am currently full.
If this could be a feature that would be great for me signing up again in future.

Where to begin? Lied to in sales meeting about capacity of platform. 48 hour minimum is support response, IF a replied to at all. Expensive- highest in market. The App integration is TERRIBLE! The website integration is clunky and when viewed on a mobile device, basically unusable. Please consider anywhere but Glofox. I lost thousands of dollars in membership defaults because the platform was non user friendly for my clients or management

This system is appalling and adds to my workload while depriving me of significant revenue.

I run an outdoor Fitness company, and I've used Glofox with mixed reviews over past 2 years.

Within past couple of days I've discovered that all new members wishing to join my classes are being told bluntly that they are "Ineligible" to join the classes without any explanation (generally that they need to enter bank details to book in).

Having raised this with Glofox as soon as I discovered what was happening, I'm still waiting for any form of apology, explanation, offer of refund etc, while I have to personally contact every single lead who registered in past couple of months.

Glofox support team is not good, your lucky if you get someone who speaks English then lucky if you get someone who actually knows something. They messed up my account with clients money.

Respectful of my time

Courteous

Knowledgeable, informative

Understood our goals and built a solution to meet those goals

A joy to work with

I highly recommend you avoid GloFox. They will tell you everything you want to hear and even lie to you. DO NOT fall for it. Very bad ppl to do business with. Find something much cheaper and good business ppl.

Marcello is the best! He follows up promptly every time I have an inquiry.

Everything seems very user friendly and easy to understand.

Customer service has been great, our integrator Deborah has been killing it! She’s patient and funny as she helps up get up and moving to our full capacity

Customer service team and my onboarding manager Joseph Salaivao have been prompt to answer questions with a detailed information, I always get answers straight away which is super helpful when you have some problems with your system. As a small business owner, it's pretty easy booking software to follow.

I recently contacted GloFox as I am in the process of launching a fitness studio this year. Unfortunately, my experience with them left much to be desired. From the very beginning, there were several issues that left me feeling frustrated and dissatisfied.

Firstly, I received a phone call from GloFox before our scheduled call, which was quite irritating. This miscommunication caused an unnecessary disruption to my day and left me feeling unprepared for the conversation. It would have been much more professional and considerate if they had adhered to the agreed-upon time.

Furthermore, the person I spoke to on the phone displayed an unhelpful attitude. He seemed disinterested in speaking with me and was unwilling to provide even a basic idea of the pricing structure. As someone who is in the process of creating a business plan, it is crucial for me to have accurate information to make informed decisions. Unfortunately, the lack of transparency from GloFox made this impossible.

In contrast to my experience with GloFox, I reached out to another provider who was more than willing to assist me. They promptly provided me with the necessary information, including pricing details, without any hesitation. This level of openness and willingness to help made a stark contrast to my frustrating encounter with GloFox.

Based on my experience, I cannot recommend GloFox. Their lack of communication, unhelpful attitude, and refusal to provide basic information left me with a negative impression. When starting a new business, it is essential to work with partners who are responsive and supportive. Sadly, my interaction with GloFox fell short of these expectations.

Theresa is a great representation of this company. She is very knowledgeable, professional, and gives just the right amount of attention without being pushy. It was a great experience to get a demo from someone who clearly believes in their product.

Theresa was amazing at explaining all the ways Glofox would benefit our small business. Based on my experience thus far I would highly recommend this platform.

UFC GYM Nottingham. My gum app for the last 2 years. Very bad experience. The classes management was very buggy. There were multiply cases when the classes where doubled or tripped making hard to understand which you should sign for as the rest were ghosts. Cases of people getting emails that they were signed in again after they had enough and deleted they accounts

The UFC GYM Nottingham uk, taking members money using your platform, signing up people to new membership agreements they did not agree too coming fraud etc
What you guys going to do about it!

Theresa was very knowledgeable of my needs, answered all of my questions and provided me extra tips to assist me in increasing my growing business! From the time our meeting started I felt like I was talking a friend/ family member about my business. She is a wonderful asset to Glofox! I genuinely appreciate her!

Have had the system for many years. In the beginning it was good. Since Covid and some restrictions from banks and other issues the system works very bad and is I will not recommend it anymore. The list with problems are long. The most important is that client can get tickets for my studio session without paying. The app is the only thing that works well. But if you don’t have time to solve a lot of problems manually at least 6 hours a week (that should have been done by the system) you should not get Glofox for your studio. When I get the time I will definitely change to another system - even though the support team are kind I will not recommend Glofox.

Theressa was so patient with me. A 20 minute call became 60 minutes because of all the questions I had. She was informative and friendly. Thank you for all of your help!