Go Answer Reviews 113

The peolpe answering the phone are wonderul, empathetic and very professional. The support was great and the behind the scenes set up team were knowledgable and kind. This was great for my startup business and I would recommend them highly!

Overall, Go Answer did a great job of handling our customer calls during the evenings and weekends when we were closed. They took the time to understand our business and the biggest issues we faced with customers so they could best assist our customers. Our only frustration was they could not quite cover some of the issues as thoroughly as we would have liked and small % of their reps did not do as good of a job covering our needs which hurt our reputation and customer support rank with those specific customers. Again, overall a great company.

We are new clients with Go Answer and had a glitch about a month in. The customer experience we received from Nazar Alexander is the best customer service I have ever received, both personally and professionally. Our issue was resolved quickly with a lot of care put into making that happen.

We are very satisfied with Go Answer overall. Their team is great; they are responsive and fast; and they get the job done. Their call center has worked smoothly for our law firm and we are very pleased. We recommend without hesitation.

Thanks for giving me chance to learn new skills to earn online

Our experience with GoAnswer has been outstanding! We have used several other answering services in the past 7 years for our business and have not had a pleasant experience. Most answering service companies are unreliable and have given us untruthful expectations.. I can say that GoAnswer not only delivers on their promises but goes above and beyond offering true VALUE. I want to give a shout out to Rick who I assume is the owner who has always been extremely responsive throughout our time working with them. Thank you!!!

Nazar and Rick were just spectacular with on boarding. The entire team was empathetic as I shared our past horror stories of other vendors. They insisted all our concerns would be met with exceptional service and then actually delivered.

We needed a fast solution to catch our missed calls and GoAnswer was a perfect fit for what we needed. Speedy set up and we were up and running in no time! Any question we have are handled effectively and efficiently and we will happily continue using GoAnswer moving forward...

Thorough summaries of inquiries received, prompt and courteous responses from service representatives.

The onboarding process was great and easy, the representatives are really helpful and always available.

It took less than 24 hours for my account to be set up after I submitted my form. The set up process was extremely seamless and they have already started answering my phone. Having been without a receptionist for nearly a month, I am so excited to have found such a professional service.

GoAnswer helped our small business track and answer calls while I was away on vacation. They were helpful, professional and a good value.

Explained everything to me - made it clear that minutes wouldn’t be wasted for mere seconds - great communication and follow-up.

So far, l am cautiously satisfied, as we just started the service. But, the service is impeccable so far.

Phillip Brutus, Esquire

I have not had a lot of calls come in as of yet. However, the set up process was wonderful. Nazar Alexander is a wonderful account manager. I will surely refer others to this company. Pricing is reasonable too.

Getting started was a breeze thanks to our contact at Go Answer. With this experience we have no doubt that Go Answer will be able to professionally handle all of the calls we unable.

Have had several issues - have to triple check everything we inquire about, answering service agents have no energy in their calls and it sounds like a rustling phone ling at the onset of each call.

Not good for business owners big was of time and money!
Multiple meetings to correct problems with agents not following the scripts is critical as the agents represent your company. Agents just take poor messages to callback with no critical information frustrating customers with broken english. The management says they will work on training but no improvemnts over the course of a month. Do not use this service!