Good2Go Mobile Reviews 

NO SERVICE FOR A WHILE NOW AND NOT ABLE TO CONTACT CUSTOMER SERVICE. GOOD2BAD NOW. GOOD2GO STOLE MY $ THAT I PAID THEM FOR 2 LINES.

I used to love Good2Go. Until August 2026.
I have been trying to get responses since Thursday the 13th concerning issues. The only one I've gotten came the monday after and offered a new physical SIM card upon confirming my address and using rushed shipping. I sent my address and have not received a confirmation email. I suppose getting it in the mail today was a little wishful thinking.
I was then on hold with support for the nearly an hour and a half with only the "Thank you for continuing to hold" thing to listen to.
I've had Good2Go mobile for years and haven't had many issues with it. But this is incredibly ridiculous. Not only was I not made aware of the "Upgrade to the service" before it was put in place, it took two days of trying to get ahold of you guys for any sort of answer for my service suddenly not working. All I had to go on at the time was when I had tried to call my ride and my phone said "A payment must be made on your prepaid plan." Except I am on Auto-pay and it went through less than two weeks ago.
When I finally managed to have a call "go-through" to your service line, it said that SIM cards had been sent out. With no other information. And no one freaking answered the phone. If the new physical SIM card was actually sent out when the service apparently upgraded on the 6th, I definitely would have received it by now.
I have missed important calls from possible new job opportunities and even hospitals. I am beyond pissed at this point.

THEY DO NOT PICK UP CALLS, NO EXPLANATION WHAT IS GOING ON WITH THE SERVICE INTERUPTION, I AM DONE WITH THEM REGARDLESS HOW CHEAP THEY ARE.

For two years I had reasonable service, dirt cheap. Four days ago the phones (mine and my wife's) lost their ability to call or text. The error message indicated that payment was due, although they had just sent me a confirmation last month that I was paid up for the coming year. Today I received two new sim cards in the mail. After installing one, the website said, "Your service upgrade is in progress. These things usually take time, you will be sent a confirmation email once the migration is complete." That message has now been on the screen for ten hours. There's another message on the screen that says "We're currently experiencing a temporary service interruption." That message has been on their site for at least four days. Customer support lines are overwhelmed. I'll probably try to wait it out until tomorrow morning before switching to another provider. If I can....

Still down down down, major service interruption for over six days now is completely unacceptable. No service, in/ongoing calls won't complete. Contact FCC and complete their complaint form for users now!

Service down for 3+ days. No communication. No way to contact customer service. And worst of all, they are holding our phone numbers hostage, not allowing port-out. Already filed an FCC complaint, going to be calling a lawyer on Monday.

If I could give zero stars, YES, I would. STAY AWAY!!!! I've been without a phone for 5 days due to a network migration. As to which, the automated system tells you a sim card will be issued. No one ever answers the phone and Now customer service rings and hangs up! I transfered one of my lines and good to go mobile refused to release the phone number!

I just received an email stating, I have to order the Sim card. Yet, I cannot because the site is telling me they have sent a Sim card and to activate it. Which they did 2 years ago! That I didn't need to activate at the time. So I don't have a new Sim and I can't order one. No one is answering and it's likely that once I change networks I will lose the phone number I've had over 10 years. 😒 RUN!

Been with Good2Go for a couple years. Customers were promised an upgrade to service with a required new sim card. Service has been out for over two days at the time of this review, and their website has disabled some settings to turn off payments. They've also not provided any communication to their customers, either by email or website, concerning the outage. I would avoid them even if their service does start working because of their shady practices during this outage.

I have been without service for 2 days now. I was prompted to ad $10 worth of data for 1GB because my tank was empty. I didn't realize that Good2Go was experiencing a service interruption until after the fact. Although I have requested a reversal of charge, it is unlikely that it will take place. Like Judge Marilyn Milian says on The People's Court: Lo barato te cuesta caro, which means, what's cheap ends up being costly!

The most nasty service you can get in this world. I swear don't opt for this service provider.

We got a letter telling us that they were doing some major overhaul on the backend and we needed to get new Sim cards. Despite filling the form out on time, the Sim cards arrived 3 days after they said we may experience coverage issues. The QR code with the new Sim card said that they used a free trial to make that qr code that expired. Then we went to their main website manually, went to the activation page, and the new Sim card doesn't have the same kind of activation code as before and they didn't update their website to allow for the new authentification. So then we tried to contact service and my god... nobody works there I am convinced. There is no submit button on the Contact Us page. Nobody answers the phone when you try to call, it's just an endless looping hold music that is so annoying that it's actively maddening. It's actually so bizarre I can't believe this company is real. Switching ASAP.

NON RESPONSIVE CUSTOMER SERVICE, THEY TOOK AWAY THE INTERNATIONAL CALLS, NO NOTICE. DID NOT RESPOND TO MY EMAILS.

Transition from PetroCan has be difficult. I had to buy a new phone to be able to transfer my balance (over $200) to their $19.00 monthly plan. Worked well but all of a sudden my balance dropped from almost $200 to almost $0 in one month. I have no idea why. There is no way to get account info on website, only "we're working on making our website even better". So far after several weeks I have not been able to get through to customer service. I guess I'll just have to transfer to another carrier and take the loss. Don't even think about becoming a new customer...I seriously question the viability of Good2Gomobile, it is very close to a scam!!!

I have been trying for months to get theu to the company by phone, and it always says they are too busy, they later. I finally got thru after 23 minutes on hold, someone answered and said please hold while my system bring up the accounts, it won't be long, I was on hold for 12 minutes and got hung up on. I have no money on my account since December, I can't use my phone. I had $220, I just topped it up in July.
This is crazy, and an awful company, good luck!!!

Good insurance

The transition from Petro Canada has been horrendous!
Cannot talk to enquire about my account, they are always busy, and tell you to phone back. When I attempt to reach the site , my norton states it is dangerous site!!
As well I paid $100 with Petro just before the transition, that was not transferred to good 2 go.
Absolutely incompetence, also I had $11 left from the previous month, which is dead money for the next month. Please can I speak to someone!!!

I wish there is an option to give 0 star. 1st, it was a big mess last Oct for the migration to monthly plan. They give false info to customer and wait till last min to post the migration plan. That caused a lot of customer lost all the credit. They promised the remaining balance will be transferred which they did for 3 months. Now, my $100 remaining balance is zero dollars. Lots of other users with the same complaints. Stay away!

Hard to reach but rep told me there are 20 lines, after that, system hangs up on you. They switched from Rogers BUT I was able to transfer my balance so it will pay for my $19 plan for 18 months. You MUST CALL to get unused balances transferred - DON'T lose your money. I preferred pay as you go but it's disappearing I don't need 500 MB but I have it for $19 can't complain- works well.

I’ve been trying to talk to them for two weeks now. Lines are always busy no matter when you call. Also, impossible to login to their website. Terrible. Petro-Canada Mobile was great, but not Good2Go.

You can not reach them by phone. Everytime you call say the attendants are too busy take your call and says try again and hangs up. I have been trying for last few days and always get this message. I cannot acccess my account online. When I try to access I always get this message:
"transaction Interrupted: server connection failed" Stay AWAY from them.