Good2Go Mobile Reviews 

Terrible. My number was with Petro Canada Mobility and got moved to Good2Go. I can't login to my account. I call the help number and every selection tells me "high call volume, use the website to access your account" and then hangs up. Totally useless. I will port my number away from this garbage service at the first opportunity. Save yourselves and use any other mobile service.

We have been trying for a couple of weeks to transfer our cell phone from Good2Go Mobile to another service provider. We keep getting error messages stating that the new service provider cannot successfully communicate with Good2Go mobile. We have tried to contact their support line several times. Always the message is that there are too many customers calling and we are advised to call back another time. Then the call is abruptly ended. Even calling right at the time the support centre opens (9:00 am) results in the same message and the call is ended.

They never answer their customer service phone, and there is no other way to contact them. They claim they answer the phone from 9am-9pm 6 days a week...lol nope! Have tried calling all week, multiple times a day, some hours I'd try to call every 10 minutes. Just a prerecorded message that tells you their phone lines are too busy, and hangs up on you, not even a queue to wait in. No other way to contact them. Deceptive, confusing messaging regarding the 3G shutdown seems to be purposeful.

They said my IMEI was blacklisted. Nobody else said the IMEI was blacklisted. By the several days the escalated case was responded to and the email received saying there was no blacklist afterall,.. I had requested a refund and purchased a plan from another company.

I have been a customer of good2go mobile for several years. Other than the price, it is a terrible company. They don't respond to emails and their tech support is comprised of people who don't know or care about their product or the services they provide.
I have been without cell service from this company for nearly a week now. I have emailed them repeatedly and as they always do they ignored my emails entirely. I still haven't gotten response back. I am 66 and disabled.
I have submitted complaints to the BBB which good2go never responded back to.
The BBB considers this a serious black mark against a company.
ITS BEEN A WEEK WITH NO CELL PHONE SERVICE.
DO NOT USE THIS CELL PHONE SERVICE PROVIDER.

Seriously this got 2 star? Been on petro can mobile before they bundled it to zatar. I get consistant servixe on my sons emergency phone, if you need a gamers daily heavy usage maybe this isnt for you.

good2go is a lousy provider, Even RED POCKET TO USMOBILE offers international roaming for a lot better price...
i would not sign up with them ever

TRACFONE
STRAIGHT TALK

are just the same no INTERNATIONAL ROAMING..
SUCH LOUSY PROVIDERs.
stay away from GOOD2GO MOBILE
i take RED POCKET anyday over these clowns...
or USMOBILE....

speak up give those companys SUCH LOUSY REVIEWS OR DONT take their service, may get their attention, to start offering better service & roaming in canada or mexico..
til then VOID THEM

This company use to have great customer service. Now it takes them weeks to get back to you, and then you don't get the help you need still. They also charge you twice a month now for your phone bill, and they no longer seem to care about their customer satisfaction. If you want better customer service then go to Consumer Cellular! It also takes them forever to resolve any issues. I'm still waiting on a cancellation for a phone that I had already cancelled, but yet they still charged me for the next months service on. 😡

just change to a new smart phone insert if you have small sim card and you are good to go and don't lose any money.

Good2 Go m'avise qu'à partir du 1er septembre le service trois G ne sera plus disponible. J'ai 143.00$ acculumé dans mon forfait. Il nous incitent à transférer vers lucky.ca. Mon montant restant n'est pas transérable. Que faire.

Got RIPPED off with the "3g shutdown" , they claimed my phone was not 4g compatible and it is lost $100. they sent dozens of text making it seem I would lose service. Double check to be sure your phone is compatible to 4g 20 years using "petro canada" for casual use cell was cheap and easy they came in a ruined good thing. Do not renew when your minutes run down find a new provider several have year long basic plans for $100 -150 with data.

I'm needing to change due to the ending of 3G, Good2go tells me. Good2go can't be bothered to make the old phones work on their own network, instead they are keeping my account credit and giving me a whopping $10 to change to a different carrier (Lucky). I have questions to figure out the best way forward - it might be a good time to upgrade my phone for instance, but I don't know if that will allow me to keep my credit. BUT they NEVER answer their phone line, there is no way to be on hold and wait your turn to get an agent - so customer service is NON-EXISTENT!! At the beginning of July, my phone randomly didn't work for a couple of days. I wouldn't recommend them at all, they aren't reliable....

Good2Go mobile is and was a cheaply run outfit. I also was swindled out of an account balance that should be refunded. Why would anyone move to another company that this two bit outfit recommended!

Ordered a SIM card for an old phone I had, as I just wanted to buy minutes for calling/texting, on occasion. Nothing else. Instead I was sent a SIM card for Lucky Mobile. I found out that's because of 3G being phased out. That wouldn't be a problem if Lucky Mobile offered Anytime Pay Per Use plans like Good2Go did. But they don't. All they have are monthly plans, which I have no use for. This whole phasing out of 3G is turning into a huge money grab.

Re: Good2Go refusal to refund account top ups. All of us should be be filing complaints with The Commission for Complaints for Telecom-television Services and maybe we'll get some action. They have an online complaint form on their website. You'll have to google them since this site won't allow posting of links.

I recently topped up my account with good2go which was added to a substantial credit balance on my account as I pretty much only use it for emergencies only to be advised that I’m going to have to switch to lucky mobile and loose all of my accumulated credit and my recent top up. WHAT A RIP OFF!

I added $100 to my account at the beginning of July. Just 3 weeks later I got a message that they have partnered with Lucky Mobile. I have to take action by the end of August. They will send me a free SIM card but apparently account balances don't transfer. I wouldn't have topped up if I had known earlier. Feeling swindled

3 months before the end of my 1 year prepaid plan, they informed me that they were moving to Lucky mobile and that I would basically loose my entire balance. They told me that I would not get a refund but I would have the opportunity to have an even better deal so I could get robbed once more… not this time, Lucky won’t be my next mistake…

Not sure how they stay in business if their existing and potential customers can't even get a SIM card. After being forced to upgrade my phone (microSIM) to stay viable on their network, I'm going to an iPhone. But I can't get the NanoSIM required for it, because Good2Go can't supply SIM cards either online or thru their only retail outlets (i.e. PetroCan). And they haven't yet clued into eSIM technology. Argh.

I love Good2 go mobile. The cheapest AT&T mvno.
I dont use much data. I buy the 12 month plan for $60,
and get 1g of data then unlimited slow. I have great signal.