This purchase was a replacement. The refund for the original item was confirmed in writing by Go Outdoors to take up to 5 days. Here we are on day 6. A broken promise should earn zero points on a revi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
During my visit to the Bury store i was assisted by Tom who was very knowledgeable and gave me excellent advise on camping equipment. He took the time to explain the best type of equipment for the... Toon meer
Bedrijf heeft geantwoord
Extremely friendly and helpful staff! I have severe mobility issues, and a member of staff kindly offered to carry my quite bulky purchase all the way from the click and collect desk right to my car,... Toon meer
Bedrijf heeft geantwoord
I was served by thando today she was a lovely worker who helped us with our purchase and didn’t rush us at all. she made our experience as two teenage girls so comfortable. Will definitely be returnin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Bury
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
52 Angouleme Way, BL9 0BT, Bury, England, Verenigd Koninkrijk
- 0161 393 9361
4,8
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Extremely friendly and helpfulful staff
Extremely friendly and helpful staff! I have severe mobility issues, and a member of staff kindly offered to carry my quite bulky purchase all the way from the click and collect desk right to my car, and loaded it in. 5 star service with a smile!
18 augustus 2026
Antwoord van GO Outdoors - Bury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent advise given
During my visit to the Bury store i was assisted by Tom who was very knowledgeable and gave me excellent advise on camping equipment.
He took the time to explain the best type of equipment for the activity I was doing.
I would recommend Tom if you visit the Bury store he was very helpful
25 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fishing section
Very helpful staff nothing was a problem for them will be returning soon
18 augustus 2026
Antwoord van GO Outdoors - Bury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Overdue refund
This purchase was a replacement. The refund for the original item was confirmed in writing by Go Outdoors to take up to 5 days. Here we are on day 6. A broken promise should earn zero points on a review. Typically disappointing.
17 augustus 2026
Antwoord van GO Outdoors - Bury
Thank you for your review.
As noted, your refund was processed on the 18th. Depending on the banks involved, it can take up to five working days to appear in your account, but it should now be visible on your statement.
We have also contacted you by email to discuss this further and work towards a resolution..
Kind Regards
GO Outdoors Customer Care.
Eve was very polite and extremely…
Eve was very polite and extremely helpful
29 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff are brilliant
Staff are brilliant and Was served by Eve on tills.,such a lovely member of staff and fantastic service at the Bury store as always!
23 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The clothing and footwear prices have…
The clothing and footwear prices have increased at an alarming rate since I visited about 6 months ago.
The tent prices are good but if you are after a bargin apart from tent pegs (again) forget it.
Shop online
14 augustus 2026
Antwoord van GO Outdoors - Bury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
On a winner with go outdoors
Go outdoors is easy the best leisure out let great products with a highly trained and professional team, gotta sound out Neil at the bury store a fountain of knowledge when it comes to tents( think he was born in a tent) goes the extra mile many thanks again
20 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Bury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
New Boots
I visited the Bury store for some new boots . Vendy served me and was really helpful. I was attended to quickly, in a friendly manner and offered a good selection of footwear to try on. It took me some time to select what I wanted and she was very patient . In the end I picked a top end pair of boots that she had suggested and left a very happy customer . I don't usually go to the Bury store but now its my number one.
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Bury store staff are truly the best
I was in the Bury store on Tuesday 18th August for last minute camping trip supplies. Really can’t thank Ben and Lee enough. I had quite a few things to get and these guys were amazing. From the advise I received to the poor guys packing my stuff for me!! I was truly grateful and they saved me a few quid with a heads up on instore offers that aren’t on the website. Sometimes it really is worth being bothered to go instore. Wouldn’t be set for my trip as quick and confident I haven’t forgotten anything.
Thanks Ben and Lee 🤗🤗
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful staff
Our cashier was very helpful and thorough, and helped us with the questions we had!
(We were served by eve)
16 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Lovely experience at Go Outdoors in…
Lovely experience at Go Outdoors in Bury. Eve on the tills was really helpful and polite and made the checkout experience really easy.
15 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service my branch is Bury is fab…
Great service my branch is Bury is fab and Thando today was really lovely and very understanding … thank you very much… very satisfied customer 🙏👏😄
15 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Experience in shop
I was served by thando today she was a lovely worker who helped us with our purchase and didn’t rush us at all. she made our experience as two teenage girls so comfortable. Will definitely be returning !!!
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Easy to cut down to size works really…
Easy to cut down to size works really well with the original poles. I actually ordered the wrong poles but they changed them without hesitation! This is the second set I’ve bought to replace the older broken poles works great every time!!
3 augustus 2026
Antwoord van GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Bury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Incredible service from Eve
I visited the Bury branch to pick up some camping gear and needed much help. Luckily I was served by Eve on tills who made the experience much easier. Thanks Eve!
6 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Zero customer service in store
Zero customer service in store, zero communication on online and rude staff.
Forced to pay membership twice.
Presented with my click and collect garments in a heap, like they had been kicked around the floor for days.
Opportunity to reply to my emails was given, but no reply.
30 juli 2026
Antwoord van GO Outdoors - Bury
We are sorry to hear about your experience and disappointed to learn that both our in-store service and communication fell below expectations. We understand how frustrating it must have been to feel unsupported, to have been charged for membership twice, and to collect your Click & Collect order in an unacceptable condition.
We can see that you have contacted our customer care team who have looked into this further for you and provided a resolution.
Thank you for taking the time to leave your review.
Kind regards
Go Outdoors Customer Care Team
Helpful and pleasant staff helped to…
Helpful and pleasant staff helped to resolve product problem easily and without any fuss. Thank you.
3 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Bury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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