The shop was full stocked, with a large variety of products. The staff throughout the store were friendly and helpful. We were served by Kia who, despite serving a rather rude person in front of u... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to find what I wanted (waterproof over trousers) with a good stock of all sizes. Visited Gloucester stood mid week which was quiet and relaxed Good customer service from Ryan at checkout who wa... Toon meer
Bedrijf heeft geantwoord
After calling the store to check stock, Evan very kindly offered to put a tent and the extras by for us. Decided to head over before closing this evening to collect asap. Served by Evan and Kia t... Toon meer
Bedrijf heeft geantwoord
Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Gloucester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
98 - 108 Barton Street, GL1 4DZ, Gloucester, Verenigd Koninkrijk
- 01452 229827
4,8
Uitstekend
2K reviews
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Really helpful staff
Really helpful staff. Good service and found what I was looking for easily. Jack was really good and helpful sorting shoes today. Nia on tills very kind.
1 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Quick & easy and wallet friendly
Quick, easy, very friendly and helpful till girl. Got everything I needed (OEX Heiro stove & 100g gas canister) plus a few extras (OEX collapsible cup and 2-for-1 camp mallets) at a great price. Easy free parking too.
1 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always a pleasure to shop there
Always a pleasure to shop there. Great choice of goods and quality.Staff were friendly and knew what they were talking about. Will be back soon.
23 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went into the store to pay for a MTB I…
Went into the store to pay for a MTB I had reserved on 30.5.26 couldn't take it there and then as would not fit in my car Advised I would be back the next day today got there only to be told no bike technician in so couldn't collect the bike as the technician only works Monday to Friday. Fuming
24 mei 2026
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you Nia for your great customer…
Thank you Nia for your great customer service today in Gloucester Go Outdoors.
31 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Professional Checkout
The girl on the checkout (Kia) was very helpful. She price checked my query and was very professional.
26 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in got five items payed full…
Went in got five items payed full pricehanded off discount card it said i had saved money but infact i never saved a penny allso was not told about saveing off web site tried to ring store no one can pick up phone total 3 quarters off an hour not happy at all had to drive back up 30 miles just to sort it out
21 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and can completely understand how frustrating this must have been, especially after making a second trip to store and having difficulty getting through by phone.
This isn’t the level of service we aim to provide, and we’d like the opportunity to look into this for you,
We have reached out to you via Trustpilot to request further contact details so we can investigate this with the store and ensure improvements are made where required.
We appreciate you taking the time to share your feedback and hope to speak with you soon.
Kind regards,
GO Outdoors Customer Care Team
Friendly, helpful service
Friendly helpful and knowledgeable service from Jack and George. Good knowledge on the gas stoves helped me make my purchase
20 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tim from the bike department was…
Tim from the bike department was absolutely amazing. In helping check the set up and make some tweaks to my son’s birthday bike! I really can’t recommend him enough. Thank you! We will be back for our service soon
19 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Helpful Kia
Kia was very helpful assisting us to become members and we will be back. Quitecsatisfied with our purchases.
16 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
George was extremely helpful with his…
George was extremely helpful with his advice and sizing assistance when looking at a new lightweight hiking shoe. Patiently fetching 2 sizes in each choice for me to try and check on the sloped profile.
Kia was really helpful at the checkout.
16 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service from Kia and…
Fantastic customer service from Kia and George. Highlight of our day!
16 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
10/10
Everyone went above and beyond to help, Patrick on the tills was very friendly. 10/10 experience
13 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Got everything we needed and some…
Got everything we needed and some helpful advice, Kia was on the till, her customer service was excellent and she was super friendly and knowledgeable. Thank you
12 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go see George!
We had such a fantastic experience today at GO Outdoors thanks to George. He was absolutely amazing from start to finish. So knowledgeable, friendly, approachable and genuinely passionate about helping customers.
My husband and I were looking for new walking boots and honestly couldn’t have chosen the right ones without his help. George really knew his stuff, took the time to listen to what we needed, explained everything clearly and made us both feel very welcome and comfortable throughout.
Customer service like this is hard to find these days and George is a real credit to the store. Thank you again for all your help — we left feeling confident, well looked after and very excited for our upcoming trips!
10 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent experience!
We were served by Kia who was on the checkouts by herself, with quite a queue to get through. She was calm and very kind to everyone, making friendly chat as she went along whilst still getting through the queue efficiently. She put a smile on our faces before we left, thank you for brightening our morning!
9 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I was in quite the rush
I was in quite the rush, a train to catch and needed camping supplies. I was served by a staff member Kadi, who was efficient, diligent and calm. Not having time to walk through the whole shop searching for 'this and that' Kadi seemed aware of what go out doors has and where in the shop to locate the item. And then even offering to get the item. I hope a managerial role is on the horizon for Kadi.
5 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Thanks Tom :)
Tom was super helpful today - he knew exactly what I needed and how to help me choose the right product based on my specific trip. He even helped me carry the items to the till as I was struggling alone!
5 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Kia was serving us today
Kia was serving us today , she was very friendly , professional and helpful .
2 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Till operator Kia was very friendly and…
Till operator Kia was very friendly and professional, pulled out a student discount that I didn’t even know was valid for go outdoors.
30 april 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Gloucester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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