Fantastic service from Emma (I think!) Just resubscribed my membership and.took some time to come through to the till...patience and the manager helped in getting my discount! Hoorah. A great experien... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB
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Lees wat reviewers zeggen
What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike som... Toon meer
Bedrijf heeft geantwoord
Dealt with Jake a couple of times now and his friendly knowledgable approach was fantastic. Recommended gear based on what we needed.
Bedrijf heeft geantwoord
Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Halifax (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, Verenigd Koninkrijk
- 01422 413646
4,8
Uitstekend
595 reviews
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Great service
Great service when visiting from Steve, helpful, friendly and clear with his advice
3 september 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful
The staff were very helpful. They were able to suggest which other store to get my trousers from as my size was not available. Thanks to Alex, Tom and Steve.
30 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Friendly staff and efficient service would recommend this store
30 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Very helpful and patient man who aided…
Very helpful and patient man who aided me in choosing the right walking shoe .
30 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly service from Steve…
Helpful and friendly service from Steve and Jake. Always a good experience shopping here.
28 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful
Was served by Steve and Alex who gave the usual very friendly and helpful service at Go Outdoors. Always a pleasure to shop here.
24 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Incredible service
I had a fantastic experience at Go Outdoors. I went in to buy a tent and ended up getting everything I needed for my trip. The staff were brilliant – really knowledgeable, friendly, and patient. They gave me great recommendations and helpful advice that made the whole process stress-free. The service was excellent from start to finish, and I left feeling confident with my purchases. Couldn’t have asked for better – I’ll definitely be coming back!
25 augustus 2025
Antwoord van GO Outdoors - Halifax (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
They were very pleasant and helpful
They were very pleasant and helpful. Great shop.
20 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Ruck Sack.
I have bought a number of things over the last couple of weeks and everything that I have purchased has been the write things. The gentleman and lady that has helped me were extremely helpful as there was one instance that I couldn’t reach the top shelf and the gentleman did it for me.
6 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Ad hoc purchase
Great service from the team (Nicola & Alex)….
5 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Knowledgeable and helpful staff
Knowledgeable and helpful staff, helping us to get the right product at the right price.
2 augustus 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
They had what I needed and were very…
They had what I needed and were very helpful and pleasent
16 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
They honoured my 2nd refund in the last…
They honoured my 2nd refund in the last 6months
Purchased a pair of PeterStorm walking shoes, both instances the sole had become detached from the main body of the shoe, I replaced them with a pair of Merrell.
9 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
d me was… I known his name he did not have beard
The member of staff who served me was very rude and annoyed like it was my fault the the tent a fault will not useing this store again I will travel 10 miles to Huddersfield instead very rude
2 juli 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you to Alex and Steve who helped…
Thank you to Alex and Steve who helped me with my purchases. What a credit they are to the store friendly helpful and definitely know their stuff.
Well done chaps .
24 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent Customer Service
In the Halifax store today we received excellent service. Both staff members were very friendly and helpful and enabled us to buy everything that we needed. They made our shopping experience very enjoyable, thank you.
25 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Steve and Alex are excellent staff
Steve and Alex are excellent staff. They have their customer service skill honed to perfection 👍 Thank you for being so helpful and chatty it makes the retail experience far easier if staff communicate so well 😁
23 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Halifax store
Steve was very helpful when we visited the Halifax store today. He had good product knowledge and was extremely welcoming and polite.
23 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My visit
Steve and Jake were very helpful throughout my visit. Advice was offered on the different types of hiking shoes and their features were explained which helped me with my choice. A very pleasant shopping experience.
21 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The guys were so helpful and…
The guys were so helpful and knowledgeable , it was a real pleasure to shop in this well stocked smaller store. Prefer to return here than go to one of the bigger shops purely because of the excellent customer service.
2 juni 2025
Review zonder uitnodiging
Antwoord van GO Outdoors - Halifax (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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