Great service from Willow at the branch. She was really helpful on the boots /shoes section... going beyond normal service... due to my asking for multiple different boots ... always smiling and hap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good... Toon meer
Bedrijf heeft geantwoord
Looking to buy an electric bike called in on Sunday 26th July, asking the man in bike dept, what the different prices for the same bik were, I was told buy the cheapest. Called back in on Monday and P... Toon meer
Bedrijf heeft geantwoord
Angie was incredibly helpful, patient and friendly when helping me choose walking boots. Gave great advice, no pressure at all, and made sure I got the right fit. Really lovely experience – thank you... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Kidderminster
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
1 Frederick Road, DY11 7RA, Kidderminster, Verenigd Koninkrijk
- 01562 549497
4,9
Uitstekend
5K reviews
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Antwoord van GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Had to take back a pair of walking…
Had to take back a pair of walking shoes that were faulty.
The youg assistant by the name of Charlotte couldn't have been more helpful.
She sent me off to replace them with a new pair and sorted the problem out.
Very pleasant young lady.
Great customer service.
18 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff Member Lyndon was very helpful
I called in at Go Outdoors this evening to pick up some lightweight walking socks. The staff member Lyndon was very helpful in advising me which socks to buy and also finding them for me. He also pointed out the current offer of buy one pair and then buy a second at half price.
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service from Amy
Great service from Amy, very attentive and friendly.
All over a great shop.
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lynn was very helpful with the item I…
Lynn was very helpful with the item I was looking for, she was a lovely kind lady and it was like talking to a friend who you haven't seen in ages
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great till service
Great till service from Ali f this morning what a pleasant member of staff and a great asset to go outdoors kidderminster
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
good service
9 juli 2026
Antwoord van GO Outdoors - Kidderminster
We appreciate you taking the time to leave your review and are very pleased to hear that you are happy with the service received.
We do hope that we can be of assistance again in the near future.
Kind regards,
GO Outdoors Customer Care Team
Excellent variety of stock in an…
Excellent variety of stock in an uncluttered store at a price range to suit most people.
The staff are knowledgeable and very helpful particularly Jan at the Kidderminster store who was very patient with my wife when choosing walking trainers.
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Kidderminster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Dave R Fishing was very helpful
Dave R Fishing was very helpful
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I order size 9 online went and pick it…
I order size 9 online went and pick it up in store I been given size 10 the staff in the till not very helpful and she telling me it’size 9 not size 10 I turn the footwear over and showed her saying size 10
9 juli 2026
Antwoord van GO Outdoors - Kidderminster
Thank you for taking the time to share your recent order experience.
We appreciate how frustrating it must have been to collect your order and then discover you had been given the wrong size, especially when your concern was not handled as helpfully as it should have been in store.
This is not the level of service we aim to provide, and we will ensure your feedback is shared with the relevant store management team for review.
We can see that a refund for the order has been issued back to the original payment method used on the order.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
SJ turned our in store experience around
For a quiet store, the team at this location were awfully busy. We actively had to go look for someone to get my potential size of boots from the back. As soon as we got help and the pair of boots (which were the wrong fit) she disappeared- even after she knew that the boots weren’t the right fit. We then had to look for help again…
Fortunately SJ, who doesn’t regularly work in the footwear area, was our saving grace. Helping me with trying on a range of brands to better gauge fit and ultimately advising me to try a pair of Scarpa leather boots (almost double the price of the boots I had been trying) but her opinion and help was hugely valued. She was so helpful with care guidance too. She did everything in her power to turn our experience around and won us over with her interest in our need for the purchase. The lady at checkout was brilliant too and super friendly.
Thank you SJ, you might not get commission but I hope you get a mention of appreciation or a voucher at the least!
(It would be a 5-star rating if it weren’t for the original lady who ‘helped’ us)
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Andrea for another excellent…
Thank you Andrea for another excellent service. ( trying out and buying x2 pairs of walking boots for my son and myself today)
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Huge shout out to Tess Tickle
Huge shout out to Tess Tickle! She was great at helping us at the till point it was so lovely to have a genuine chat and nothing seemed too much trouble. we managed to get two lovely camp chairs. Her service was exceptional thankyou tess!
13 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
First Time Fishing
Hi ya , visited your store in Kidderminster to hopefully purchase a fishing rod ? We spoke to Dave R (fishing ) he was great , very informative , answered all our queries and found us a rod and accessories within our budget , Very helpful and explainatory , Well Done Dave , keep up the good work , hou are a definate asset to the the team and a big thank uou
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great customer service straight forward return
Great customer service.. ordered online and collection was straight forward for a garden umbrella.. unfortunately once home this item wasn't the material I had thought, so i returned to store 6 days later with no problems what so ever... and an instant refund into my account before I'd even left the shop! I would recommend just for the customer service and the efficient return process!
5 juli 2026
Antwoord van GO Outdoors - Kidderminster
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service and advise
Just been to Kidderminster to pick up fishing essentials helped as always by Martin and Graham who give excellent service and advise.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you Jan for serving me today
Thank you Jan for serving me today! really good experience and friendly staff got all the stuff I needed
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really great experience and friendly…
Really great experience and friendly staff - served today by Jan! Thank you very much
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Chairbed - fantastic help from Dave R.
We were looking for a bed for camping and found some on the display we wanted to check. We were lucky to meet Dave R. Fishing who was more than patient with us (we were very undecided). He helped not only with his service but also some knowledge too and we ended up buying pretty comy bed. Thank you.
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Kidderminster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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