We went to Go Outdoor to buy some stuff for my daughter's DofE We were served by Phoebe An exceptional experience She was absolutely amazing As she herself has already done the DofE Bronze an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My wife and I went to Go Outdoors today to merely have a look around with no intention of buying anything and ended up purchasing a display tent thanks to the knowledge and service skills of your co... Toon meer
Bedrijf heeft geantwoord
When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up... Toon meer
Bedrijf heeft geantwoord
Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Loughborough
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Bishop Meadow Road, LE11 5RE, Loughbrough, Verenigd Koninkrijk
- 01509 273706
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
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Excellent customer service
I’d been looking for an E bike that was foldable and a friend suggested Go Outdoors.
So after reserving a bike I’d then seen on their website sale, I went to the Bike 365 section to get more details on my chosen purchase. Unfortunately it wasn’t suitable because of the battery set up.
But, the young man who served me, Lochlan….. talked me through other options and I chose a much better quality bike.
A good purchase made, also with a safety helmet and security chain.
Lochlan was very professional, patient and helpful, advising me of the 6 week bike check up and other services they provide at bike 365 and completing a full safety check before completing the sale.
Very happy with the service I received
I love my new bike, it’s fantastic to get out and about and enjoy some fresh air and sunshine.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Josh T’s customer service was…
Josh T’s customer service was outstanding and he went above and beyond …
25 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Phoebe was a great help today with her…
Phoebe was a great help today with her camping knowledge, and Great service from Emily when paying really kind and both great customer service. I will definitely shop again. Well done both
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Phoebe was a great help to us today
Phoebe was a great help to us today; made our experience at Go Outdoors Loughborough so much better.
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
This store is on my doorstep so I use…
This store is on my doorstep so I use it quite a bit. Staff are always really helpful (especially Emily), whether buying products or using the parcel shop. Top marks all round 😁
24 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very efficient refund service on store…
Very efficient refund service on store when I returned shorts that were a poor fit
14 juli 2026
Antwoord van GO Outdoors - Loughborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
friendly expert service
Lochlan was very friendly, knowledgeable and patient, a real credit to the business. No hard selling practice, just friendly professional service. If only all retailers had a this level of service!
20 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Knowledgeable Staff
Came in to buy a tent and some general camping gear, Lochlan was a great help in choosing a tent and steered us away from buying something unsuitable for our needs. Also ran around the store with us giving us advice on waterproofing, trekking poles, sleeping bags, etc. Overall really sped up the process and was very friendly.
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super helpful & friendly staff
Super helpful & friendly staff. Lochlan was very knowledgeable about tents and very helpful. Thank you
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Josh
Josh, offered great advice and was exceptionally helpful. Definitely return to this store.
19 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Meena
Popped into Go Outdoors today, there was a problem with my card renewal , but Meena was super helpful and knowledgeable, she soon sorted it!
Thank you Meena, you are a superstar
16 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks Meena for your help in…
Thanks Meena for your help in purchasing our Berghaus air shelter, we appreciate your patience in putting through the transaction.
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
As always great help from Emily and a…
As always great help from Emily and a good range of gear given we’re not super close to a national park you’d be surprised at how much is catered for!
14 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Simple to order what I wanted
Ordered and paid on line, click and collect. All very simple and easy to do. The woman at click and collect was friendly and very helpful. I would give them 5 stars but the click and collect point has been moved from the store entrance where the tills are, right to the very back of the store. Stupid decision that.
7 juli 2026
Antwoord van GO Outdoors - Loughborough
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff were so friendly and helpful
Staff were so friendly and helpful, I didnt have a clue what I needed but they made everything so simple and easy and Luke on the desk was next level!
Will definitely be going back!
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Outstanding customer service
Bought a tent today,Henry was incredibly helpful. He quized my choice of tent and saved me from buying a pop up tent which I find very frustrating to pack. At the till Emily was efficient and friendly. She stayed friendly even when typing my membership card 4 times as I kept finding things to buy. The price I paid for a display tent was outstanding value. Very satisfied customer. Thank you!
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Staff are always super helpful and…
Staff are always super helpful and knowledgeable. Lily that served me today was lovely and polite.
I wish they would sort the aircon out though as it’s unbelievable hot in store.
12 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tent purchase
Went to buy a tent, and needed some advice and guidance, Lochlan looked after me very well, very friendly, very kind, and new his stuff, so I was very happy with my visit and the extra customer service lochlan supplied.
11 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful customer service, unacceptably hot temperature in the shop.
Vikki was very kind and helpful in helping me choose some sandals despite the shop being incredibly hot. Nobody should have to work in those conditions - she even mentioned she had been suffering from heat exhaustion the day before.
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Loughborough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent Team
Josh and Dale .. you are star. Thanks for building a bike on short notice. Much appreciated..!
2 juli 2026
Antwoord van GO Outdoors - Loughborough
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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