Easy trial and returns policy and helpful staff in Norwich store both when looking for purchase items and when collecting items ordered on line. Disappointed to be flatly refused use of staff toilet... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... Toon meer
Bedrijf heeft geantwoord
The item I wanted to look at was under tagged security, I had to find a member of staff to untag it. Debz came straight over to untag it - they really helpful and cheerful too! They offered additio... Toon meer
Bedrijf heeft geantwoord
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Norwich
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
City Trading Estate, NR2 4TQ, Norwich, Verenigd Koninkrijk
- 01603 574399
4,8
Uitstekend
3K reviews
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Retuning a faulty item
Just went into Norwich store on Barker street to return a pair of faulty shoes. Bought a pair of Peter Storm trainers in December, and the fabric split after only 6 months. Staff were brilliant, didn't quibble over the need to replace the shoes at all. Laura on the till was first point of contact, she directed me to Ally in the shoe section who helped me select replacement shoes, and Tom H was the supervisor in charge that took the time to make sure we got a full refund by looking up the original purchase on thier computer system. 100% perfect from all.3 members of staff that helped, friendly, helpful and knowledgeable across the board. Thankyou for looking after everything and making it a positive stress free experience.
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Laura was great and very helpful…
Laura was great and very helpful products were good price and quality. Amazing shop overall 5 stars ✨
17 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
No communication
When I ordered it said I would be contacted when the order was ready for collection. This didnt happen. I have been waiting and ive checked on the order and apparently is ready for collection. So annoying
8 juli 2026
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Lola was super helpful and also she is…
Lola was super helpful and also she is very pretty!
15 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Outstanding customer service
We would like to say a huge thank you to staff member, Annie Tetley, who gave us gold-standard customer service when visiting the store in March.
Annie was professional, friendly and informative, answering all questions we had with a smile on her face when serving us at the checkout.
Thank you Annie for all that you do, you made our shopping experience a positive one.
21 maart 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The place has everything you need to…
The place has everything you need to make a camping trip a complete experience. The staff are always happy to help with advice and their knowledge of the products is second to none.
5 juli 2026
Antwoord van GO Outdoors - Norwich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
good service
Declan helped me choose walking boots. He was knowledgeable and patient, friendly and helpful.
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great help at checkout by Laura
Great help at checkout by Laura. No issue using membership card unlike online. Account not recognised on line since the website upgrade there not able to access members discount, no problem in store.
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Norwich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent staff and got some good…
Excellent staff and got some good deals!
Served today by Laura /norwich
10 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Steve
Steve
Came into Norwich store to get some bait and sort my glasses out. Steve was professional, helpful and a knowledgable young gentleman. Cheers Steve!
9 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great product & save £s
Great products at low prices & saved £s with my membership card. Service with a smile by Laura.
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
returns and purchase
we had questions about a return, Laura was very helpful and gave us information on how to return our faulty air bed. She also found it on the system which was great:)
7 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
In store collection, very helpful staff (Rosie)
Used the Collection Point to pick up some trainers. Rosie was incredibly helpful and helped us when one of the items marked as 'arrived' hadn't yet reached the store. She was cheerful and professional - we really appreciated her help!
5 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
This is a truly fantastic shop…
This is a truly fantastic outdoor store. I currently live in Australia and was eager to come visit Go Outdoors as the range and quality of products is far superior to that of similar stores in my current location. I was served by Ally, who was incredibly helpful, knowledgable and eager to help me find exactly what I needed.
27 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very quick service
Very quick service. Has everything you need for camping/cycling/swimming
6 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent.I will find everything out…
Excellent.I will find everything out door inone roof .
6 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Samuel was very helpful
Samuel was very helpful and knowledgeable, he gave me some good advice on the different types of walking shoes. I have used the Merrell gortex shoes I purchased in rainy weather in the Lake District and they have been great with no wet feet on any outing! Thank you!
1 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Laura was enthusiastic willing and…
Laura was enthusiastic willing and helpful.
4 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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