Evie & Sam were excellent in dealing with me as an 85 year old trying to choose a pair of trainers. They were patient and efficient. I signed up as a Member and will probably go again. Pity that H... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNewborough 84-85, YO11 1ET Scarborough, England, GB
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Lees wat reviewers zeggen
Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... Toon meer
Bedrijf heeft geantwoord
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... Toon meer
Bedrijf heeft geantwoord
Ive been into Go Outdoors today and been thoroughly well looked after by M Hayle Bei, made my visit easy, nothing was too much trouble, the staff here are fabulous. Its nice to feel like a valued c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over GO Outdoors - Scarborough (Express)
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Geschreven door het bedrijf
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contactgegevens
Newborough 84-85, YO11 1ET, Scarborough, England, Verenigd Koninkrijk
4,6
Uitstekend
114 reviews
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Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Syrona was excellent as always.
Syrona was excellent as always.
Always happy and helps you out a lot.
18 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Visited twice at the weekend and Sam…
Visited twice at the weekend and Sam was excellent very friendly, happy and helpful.
We need more Sam’s in the world.
17 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Evie & Sam were excellent with an old bloke
Evie & Sam were excellent in dealing with me as an 85 year old trying to choose a pair of trainers. They were patient and efficient. I signed up as a Member and will probably go again. Pity that Head Office can't supply them with a shoe horn !!
14 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Great service from Sam, very helpful sorting out a manufacturing fault in a pair of trainers bought recently. The Scarborough Express store is really useful.
12 augustus 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ordered 08.08.w6 still got no items to…
Ordered 08.08.w6 still got no items to pickup form store. Today 12.08.26
4 augustus 2026
Antwoord van GO Outdoors - Scarborough (Express)
Thank you for your review.
I am sorry to hear that you was still awaiting notification to advise your order was ready for collection 5 days after placing the order.
After checking your order I can see that this was placed on a Click & Collect Standard service which is 3-5 working days.
I can see that you have now collected within the expected delivery timeframe.
Kind regards
Go Outdoors Customer Care Team
Great range
Great range, excellent service. Sam and Syrona were very friendly approachable and helpful.
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Ordering easy but glitch with collection....
Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been there for a number of days! Apparently there is an issue if customers are not emailed when the order has left the warehouse and marked as being dispatched. Hopefully this will not happen on my next order!
7 juli 2026
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First visit to this store and…
First visit to this store and immediately impressed by the range and quality of products on offer. Brilliant staff, very helpful and knowledgeable. Will definitely be back.
26 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Evie and Syrona were in tune with my…
Evie and Syrona were in tune with my needs and gave full attention to providing excellent service.
The value for money of the products purchased is also excellent. I can’t thank them both enough for pointing me in the right direction.
They know I’ll be back!
Roger G.
Whitby
23 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Satisfaction.
Ive been into Go Outdoors today and been thoroughly well looked after by M Hayle Bei, made my visit easy, nothing was too much trouble, the staff here are fabulous.
Its nice to feel like a valued customer when some companies just want to take your cash. Anyway, it was refreshing to be so well looked after, great service.
The products I bought were top notch, really good quality, I am very happy with my visit.
Lastly, the prices were spot on too, great value wins for me, every time.
4 juli 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great customer service by Syrona
Great customer service by Syrona, friendly & not pushy at all. Great product Merrell, . Highly recommend shop & product.
25 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Go outdoors was recommended to us by a…
Go outdoors was recommended to us by a friend and it didn’t disappoint.
Luke who served us was knowledgeable and friendly and we came out with just what we needed.
We will be back
25 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service from David who helped me with my purchase of 2 pairs of trainers. Good selection in stock to choose from.
24 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Evie help me pick out my shoes and…
Evie help me pick out my shoes and helped us a lot with everything and Luke was very patient and made sure we got the most discount we could and was also very helpful in general
11 juni 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwoord van GO Outdoors - Scarborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Wrong size trainers sent
I ordered some Altra trainers off the website on in size 42 to collect from my local store, date when they were supposed to be there came and went but no email to say they were ready to collect, not showing on tracking, phoned up to be told they were there after all. Went to the shop to find they’d sent a size 4 instead. Staff in shop were very apologetic and confirmed that the wrong size had been sent. I also had to pay for membership and was told a card would arrive which has never turned up. I usually like Go Outdoors but this is the first time I’ve ordered from them, not a good experience.
11 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service & a good range of stock
We visited the store this week, and were looking for walking shoes & a rucksack. We were served by Sam, who was helpful & professional. We found the items we were looking for. It's a well stocked store, considering it's size. The staff were very patient & kind to my dog, who got bored during our visit.
14 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
David was very helpfull and…
David was very helpfull and knowledgeable, I'm about to undertake the Yorkshire 3 peaks challange, David had done it only a few weeks ago so had experience.
12 mei 2026
Review zonder uitnodiging
Antwoord van GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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