GO Outdoors - Tamworth Reviews 

I was helped by Matt and it's wonderful when you're helped by people who know what they're talking about! 100% recommended!

Five stars for the staff and customer service at Tamworth Store. And telephone. (Do not use customer service online as waiting ages for replies, originally ordered online) We didn't have a very good start, we paid for next day delivery, it never came. The next day sorry we missed you, we will deliver next day. This was not going to happen as said awaiting further instructions. Drove straight to Tamworth on the day of our travels to collect tent. Then on the day for assembly of tent you could clearly seen it had been USED. So we took back to Tamworth they were extremely sorry and the options were refund, exchange or a different tent. So we updated to a Vango 500, we all did a check and all looked good...so far. Thank you Tamworth.

helpful workers, good range of equipment and good prices for the quality

Harley was good and kind and helpful . patient

Went in needing some walking boots. Matt helped me, had lots of advice and knowledge and was patient and friendly while I spent a long time deciding. Great customer service!

Very good service, good range of shoes and boots.

We had a long list of items to get for my daughter’s dofe expidition. We were fortunate enough to be assisted by a member of staff called Jess. She started off by helping my daughter select the right walking boots and then proceeded to assist us and advise us with everything else that we needed for the trip. she was so knowledgeable about everything and absolutely so helpful. We’ve managed to get everything we needed in one shopping trip.I think that was some of the best customer service we have ever experienced whilst shopping.

Really good experience and Go Outdoors in Tamworth, I was helped by Matt and he definitely knew his stuff! Very helpful and friendly! Big thanks

Really took time to make sure my son got the right dofe boots. Thank you Matt. Especially for showing me the ‘insole trick’!!!!!

Excellent service and good advice from Matthew

Outdoor 1 was one of the worst experiences I’ve had. The quality was poor from the start and it felt like a complete rip off for the money paid. The road staff were rude, unhelpful, and came across like they didn’t care about customers at all. Overall, the service and experience were massively disappointing and I wouldn’t recommend it based on what we dealt with.

Really great shopping experience today in the Tamworth store. We were looked after by Matt who was really attentive and knowledgeable. We were looking for two rucksacks, one for DofE and another daysack for hiking. Matt was really knowledgeable about the different rucksacks and was able to show us the differences and how they should fit. He helped us to try on several until we found 'the one'. It was refreshing to be served by someone who was genuinely interested in what they were selling and in us as the customer. Matt was helpful but not pushy when we said we would sleep on a decision when we were torn between two. Great work Matt, really grateful for the your help today.

All other staff were also friendly and polite.

Jess H was very helpful. Many thanks.

Great experience whilst shopping at go outdoors Tamworth. Thanks to Jacob who was very welcoming and attentive and helped us find exactly what we needed without any pressure. Excellent customer service.

Great service by Matt and helped us choose the correct insole support for Plantar Fasciitis.

Matt gave me excellent advice regarding the Meindl walking shoes. I purchased the shoes £179.99. He was very helpful and thorough in every respect.
I am sure he will be great asset to your company.
Roy Finch

Quick efficient service and easy to make returns with quick refund.

matt was amazing he was so helpful and kind

I purchased a pair of Brasher boots in Jan 26 which had a faulty/damaged rubber protective strip. Staff member Joe G listened to my account without being dismissive and outlined the options available. He agreed that he would be able to deal with the matter there and then. He subsequently carried out a check and discovered that another pair was available in stock, and as a result replaced my faulty pair.
Joe is a credit to the company. He was knowledgeable and polite, and asked relevant questions pertaining to my use of the product .

I wish all retail staff were as professional and approachable as this gentleman. Please pass on my thanks .

Good service makes a huge difference, and I would not hesitate to recommend GoOutdoors customer relations.

Had a great experience today at Go Outdoors, I purchased a camping bed and Matt helped me out a lot by assisting me in taking one out and showing me how they can be assembled. I then tried out the bed and decided to purchase. Thanks so much for your help Matt ☺️ much appreciated! Will be back!