Gascoigne Pees Reviews 

I would like to commend Harjit S for his assistance in managing my flat and helping to prepare it for the next tenancy. He was particularly helpful in sourcing carpet installers, a plumber and cleaners to get the property ready, which made the process much easier and helped ensure the flat could be re-let promptly.
I also appreciate that he kept to his promise to find a new tenant without any significant gap between the previous tenancy and the new one. This was important in minimising the period without rental income, and I am grateful for his efforts in achieving this.
However, there is one area where I feel improvement is needed. The annual property inspection did not identify the extent of the cleanliness issues in the flat. These included heavy grease build-up, hobs with burnt-on cooking residue, appliances that had not been properly cleaned, soap residue accumulated on the washing machine drawer insert, mould build up on the wall next to windows, under the sink pipe leak caused by a loose fitting and a degraded rubber seal that went unreported for proper repair, broken bath screen hinge and a toilet with significant black staining at the bottom. These issues suggest that the condition of the property was not adequately identified or reported during the inspection.
Overall, I appreciate his responsiveness, practical assistance and commitment to re-letting the property promptly. However, I would have expected the annual inspection to identify these issues earlier, allowing them to be addressed before the end of the tenancy as a lot of effort and cost were incurred to remedy this situation after the tenant moved out. More thorough inspections and clearer reporting of the property's condition would improve the overall management service.

Maddison was so attentive and understood our needs. Grateful for her knowledge and ability to explain the processes. We feel that all the team members were extremely helpful and genuinely caring for us. Would recommend and use this company again.

This company have been absolutely brilliant in selling my flat. They could not have done more, especially Paul Hakewell.

We would like to say a huge thank you to the team at Gascoigne-Pees, Leatherhead, for the fantastic support they provided throughout our house purchase. Buying a home is a major milestone, and having such a helpful, approachable and professional team by our side made a real difference to our experience.

A special mention must go to Janene and Holly, who were absolutely brilliant from start to finish. Their help, guidance and willingness to go the extra mile were genuinely appreciated. They were friendly, supportive and professional throughout, always making us feel that our questions and concerns mattered. Their communication and dedication helped make what can often be a stressful and complicated process feel much more manageable.

What really stood out was the personal touch they provided. It was clear that they genuinely cared about helping us through the process and ensuring we felt supported along the way. Their patience, attention and commitment made us feel we were in safe hands during such an important chapter of our lives.

We cannot thank Janene and Holly enough for all their hard work and assistance. They are a real credit to Gascoigne-Pees and a fantastic reflection of the Leatherhead branch. Customer service like this deserves to be recognised, and we would wholeheartedly recommend them to anyone looking to buy a property.

Thank you again, Janene, Holly and the entire Leatherhead team, for helping us on our journey to purchasing our home. We are truly grateful for everything you have done!

Highly recommended – outstanding service from a brilliant team!

Renting from this company was the worse experience I have ever had. They charged £3k per month to rent a 3 bed 3 bath bungalow. Only 1 bathroom worked. They would not decrease the rent. We had no water to wash with for two weeks in 35c weather. Then we had ten minutes of water to wash before we had to wait for the tank to refill and heat up again because it was too small. The drains were blocked - there was a terrible smell and maggots in the toilets - but they wouldn’t send round people with a camera. The place was disgustingly dirty. Somebody had taken the front door key from the key safe on day 1 of the rental and they would not give us the key or change the locks. There was supposed to be a gardener - none ever came. Lots of furniture was broken when we arrived. It was not removed. There was supposed to be a tumble dryer - it was so old it was classed as a fire hazard and we were told not to use it. Washing machine broke twice. No battery charger for electric blinds therefore they didn’t work. And just to top it off we can’t get our deposit back. Disgusting company, revolting landlord. Never ever use them.

The letting process has become more "bureaucratic". There are many technical obstacles to overcome.

However, we had the most dedicated, capable and efficient captain, Callum, who (supported by his friendly branch manager Gavin), navigated our ship through treacherous waters and past many a rock with great care and patience. He brought our ship into port ahead of schedule. Hats off to Captain Callum! We very much appreciate Callum's effort.

Callum and the team at Sutton have been very supportive and helpful with our lets. We have been working with Gascoigne Pees for a number of years and we continue to have them look after our interests.
I would fully recommend the Sutton office.

Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.

From the moment I first called in to book viewings, her sparkling friendly personality has shone through and she shared in our excitement to be looking for our dream home. Obviously it is quite a big decision and a large commitment, so we are so appreciative of the time Mia took to get to know what we wanted, what we were avoiding and what about the properties we picked that made us choose them. That meant that she was able to suggest some others that we hadn't come across, in the same area, for the same price range and with the same general feel as the others. This meant that our top 3 properties are now all ones held with GP! This has been great, since we know that whatever property we end up going with, we're going to have Mia's fantastic support behind us.

I am so impressed by her ability to show off the best bits of the properties whilst explaining things so clearly. I truly trust that she has our best interests in mind and is just as psyched to look for our first property as we are! She is an absolute credit to the business, and I am looking forward to working with her to get the keys to our new home.

Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.

Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.

Called them and asked for a second viewing to potentially offer more. They booked me in for the following week. One day after that, the agents call me to cancel the viewing because “the owner didn’t want us in his house again” because our offer was “too low” and “it threw them off”. Even if the owner genuinely felt that way, the agent could simply have said the seller had decided not to proceed with further viewings. Telling me that our offer “threw them off” and that the owner “didn’t want us in his house again” is unnecessarily blunt and, frankly, rather unprofessional. I’ve never seen anything like this is my life before.

Feels like we dodged a bullet though. If they treated us like this at this point, I can only imagine the sort of troubles we would have if we actually did business with them.

I went through Get Agent which was my first big mistake… they gave my details to Gascoigne Pees who called me within minutes.
I explained that I wasn’t looking at a valuation or selling my house for at least 3-6 months and to ‘stand down’…

I’ve been called every day or every other day since, and when I don’t answer the phone, they don’t leave a message and when you call back it doesn’t go through to the branch only to the head office.
I asked my details to be removed from their system but I’ve still had daily calls from them, even when on the phone to their head office to make a complaint, I was called again by their branch.
I have since had 4 spam calls from other estate agents with details sent to GetAgent with my phone number and a fake email address that Get Agent are tracing using the IP address from the fake email due to a breaking of GDPR rules.
Yet to be proven but seems a coincidence that after having an argument with someone at Gascoigne Pees about harassment and spam calls from them, that my details have been sent out to estate agents in Coventry, Stoke-On-Trent, Nottingham and Leeds…

Would never sell my house through GP and trust them with any personal details..

I strongly recommend staying away from this agency and group.
I cant write enough on how awful their treatments towards some people.
If youre not worth their time they will treat you like dirt.

Buying a house in West Byfleet. Ben is on spot. Very helpful. It was very easy to deal with him. Thank you for all you hard work. Best regards.

I had an excellent experience with Gascoigne Pees in Godalming. Both Francesca and Stephen were truly outstanding throughout the entire process. Their communication was clear, timely, and always professional, and they consistently went above and beyond to support both sides and keep everything moving smoothly.They acted as exceptional intermediaries, making a complex purchase feel much easier and well‑managed. I genuinely appreciated their dedication, reliability, and the calm, friendly way they handled every step.

Sarah was great. Kept me in the loop.

Peter and Jessie at Horsham helped us with a tricky two property sale and purchase. They worked hard to get buyers during a slow period in the market and ensured that solicitors and other agents in the chain were progressing without delay. Highly recommended.

I will keep this short
"BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Gascoigne-Pees Maidenhead gave us a fantastic service. After 40 years living in our home with memories of raising a family, my wife and I were dreading the day we decided to move. The team at Gascoigne-Pees guided us throughout the months of waiting and searching for that big move. We were treated with dignity and professionalism that finally paid off when we found our new home, being guided through the sometimes stressful processes of conveyencing.
100% recommendations for a fantastic service.

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.