Gascoigne Pees Reviews 

I cannot recommend Gascoigne-Pees, Leatherhead branch, after six months I am convinced that they were the wrong choice to sell my property. I definitely did not feel valued. When I decided to end the Agency Agreement, on 28/11/2024, I was completely ignored. After two visits to the branch I managed to get an acknowledgement. However, on the second visit (19/12/2024), the Assistant Branch Manager, was completely unapologetic. In my opinion his manner was offensive, rude and unprofessional. I left the office feeling very upset and physically shaken.

I have awarded them one star for the fact, that I did receive an apology from their Customer Relations Officer.

This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.

Great Service
From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.

A huge thank you to Jessie from the Horsham branch for her perseverance, helpfulness and kindness throughout my purchase process. She did a tremendous job and is a real asset to the company. Thank you also to branch manager, Peter for all his help - a great team effort!

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

We vacated a property rented though Gascoigne Pees in Guildford - 6th Sept. It's now almost a 1 x month and we still yet to receive our deposit credited back to us. There was a small deduction that had to be agreed with the landlord as a few minor areas were missed during the professional clean.

Standard practice is that your deposit is returned within 10 x days of leaving the property.

Whilst we still await the return of the balance of our deposit £1,700 balance, in our experience dealing with Gascoigne Pees Guildford you should expect the following:
Communication with the Guildford branch is very poor. They simply don't return calls or even respond unless you chase.
You should expect to have to chase over and over again, by emails or calls. We waited up to four days without getting any response to messages or emails.
Through-out any communication we've had regardless of how unfair the situation is they always favour the landlord.
In summary, if you are choosing to rent through them be prepared for your deposit to take up to a month (or longer) for it to be returned back to you. Hopefully ours will come soon.

Worst experience! Unprofessional staff and management!
I’ve booked a viewing with this company, took day off from work and my partner did so as well, waited for someone to show up more than 30 minutes but no one came.
Tried to contact them several times but had no answer. The second day they told me the viewing was canceled, however they never told me it was cancelled, there was no message, no email, no voice mail, nothing.
There is no way a company would have such an attitude towards clients.
Definitely not going to use them ever again. Same properties are listed by other companies so highly recommended to avoid Gascoigne Pees.

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

We are very disappointed that Gascoigne Pees failed to disclose the buyers circumstances and allowed us to accept an offer under misrepresentation. Failing to check funding as part of the basics of accepting an offer. We had packed 90% of our belongings and hired a removal company and paid £2,000 and unbeknown to us the buyer had a related transfer of equity all along and that it could take the buyer 6 months to get their name removed from the deeds. This left us in a very vulnerable position. We lost our onwards purchase and the house we loved so much.

We tried to cancel our contract and were told by Tom that we had to give 28 days notice. We asked as a gesture of goodwill if they could release us from the contract without the notice and this was declined as we were told we would be breaching the contract. My husband tried to reason with them and Tom accused him of bribery.

Absolutely unbelievable and would never use again.

Stay away from using this company. Absolutely diabolical. We would’ve given 0 stars but this wasn’t an option.

Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.

I wished to sell my property in Maidenhead and David from Gascoigne Pees came to my property.
He carefully explained exactly how the agency worked. He did give me great confidence that he and the team would be enthusiastic with regard to promoting my property and hence agreed instruction immediately.
I was very pleased that a regular stream of viewings were made. Rayanne too was always enthusiastic about my property and always followed up viewings promptly giving me feedback. Received and accepted an offer within three months.
Thomas, the manager , was great at ensuring completion came through on agreed timeline.
Would heartily recommend the firm if you wish to have confidence a sale will be secured. Catherine Rosewell

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.

Useless waste of space. Lettings Guildford. Full of excuses and lies. Ask a question by email???? Don't bother. Can wait up to ten days for a response if you keep pestering. Can't wait to get rid. They forget we pay there wages with OUR property's. Avoid avoid at all costs.

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

I really enjoyed interacting with Ethan at Tadley branch and will be prioritising Gascoigne Pees properties in Tadley in future because of it! Thanks, Ethan!

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.

His close watch on the progress of the negotiations and kept us in the picture.

Well done Daniel