Grattan Online Reviews 

The return process has a lot to be desired from the Isle of Man . Twice now I have has to take my return to our local Post office service here on the island - which is a separate island based service and not Royal Mail . I have tried explaining this to customer services but it falls on deaf ears, I did wonder was there a language barrier with your assistant on the phone . So i have had to ask for the return to be refunded. This is so annoying especially as last time I had to send a photo shot of my receipt over 4 times.
I also do not appreciate being charged postage on an oder that is £29.99 a bit of discretion on the behalf of Grattan here for loyal long standing customers called for here I think. Having been a customer for 50 years I feel standards have dropped since the Freeman’s takeover, looking after your customers should be paramount.

Excellent all round service, fantastic choice of items and prices, there is something for everyone in all price ranges. Delivery is super quick

Excellent delivery service. Easy to navigate website. Good range of goods. Ordered from company for over 30 years

Like the ease of ordering as a longstanding customer.Not at all impressed at the delivery charges for under £30 spend. Was always free delivery for account holders

Never had a problem when ordering.
Items allways arrived on time or early .

I ordered two pairs of mens trainers, and when the parcel arrive, I received a pair of trainers and a black bra, even though the slip in the parcel stated two pairs of trainers!!!! How that mistake was made,only god will know!!!!

I received a fridge freezer which had a black line across the side of it, it’s not good when it it is highly visible where the fridge is situated

Never had a problem with Grattans all the 50 years plus, I have been with them, from when my children were babies, to even now they have grown with babies of their own, service is great always on the ball when I send an order, example, ordered an iron for my daughter in law, and she received it the next day, now that is service, I will be with Grattns for many more years to come.

Always fast delivery

Happy with the process of ordering but the item never arrived as the courier evidence showed a parcel left outside a green door ON THE PAVEMENT when my door is brown ! Whilst rather unhappy with this, I’ve given 3 stars as they’ve instantly investigated the problem and refunded me within 48 hours which I’m happy with but the experience has lessened my confidence in the delivery process.

Have been using Grattan for numerous years and have always found them to be very price competitive and value for money.

Great choices and offers across a wide range of clothing .

I ordered dresses and 1 handbag, paid the extortionate fee for next day delivery, when it arrived just 1 item the handbag and an invoice saying rest of your order will be delivered in 14 days!!! They should let you know this information at the checkout as didn't want the handbag next day wanted the dresses so would not of paid the next day delivery fee if I had of known.

Very happy with the items I purchased. Comfortable fit. Delivery ups dates were fair.

I have shopped with Grattan for forty years plus. I am able to try things on in the comfort of my own home. Larger more expensive items can be paid for over a longer period of time making financial sense. I can buy lots of famous brands at reasonable prices. I trust Grattan to be fair.

I parcase sum items,
I receive some of some.
The rest is not been deliver.
I call customer service tell me is out of stock
I reply to them.
Would be nice to let me know its outostock by send me sms or e-mail.

One of my parcels did not arrive and was in the delivery systems network for ages. Recent delivery item came with presstuds and a zip, this was not as described if I had known this I would not have ordered. I'm also not happy with delivery charge, deliveries were always free. I have been a customer for approx 50 years but I'm thinking of closing my account.

You can always rely on Grattans, you can always find what you want. Fashion,home style. And speed of delivery is very good

Shocking they gave me a credit limit then took it back of me and told courier service to send back parcels joke I took my custom. Elsewhere

Never got my order when I needed it.
Ordered it week ago should have been delivered Thursday 17/06/2025,now been put back to Monday 21/06.
Not been give reason, need to communicate more with their customers more