Grinding Gear Games Reviews 

this company servers are dogshit, and they do not fix the issues with said servers, i do NOT recommend buying anything from them.

I have emailed support at Grinding Gear Games three times over the past month to delete my account. Initial contact by support requested my account name and ID number of my most recent transaction. Following my response, my bank account has been hacked, no further communication from support, and my account is still active.

I have been reaching out since December 3rd 2024 with no success on getting things resolved. Their customer service is terrible and sends generic copy/paste responses most of the time. It is June 1st 2025 and they are still giving out the excuse of being behind on support tickets. Do not support this company

GGG are a terrible company that lack empathy, they pretend to be developing games that are not pay to win yet they let Elon Musk get into the scoreboards by obviously paying to win, destroying the enjoyment for others and basically saying they support Nazi dictators.
If you play their games as intended and figure out what they call an exploit you will get banned, they are that petty, no conversations, their moderators might as well be AI bots they offer no human resolve and end each message with "Kind Regards" which is offensive given their lack of reasonability.
Their developers are winging it all the way ripping off other games as they go and releasing new patches that crash peoples computers because their games are unstable and unprofessional. Any kind of criticism or even feedback in the forums and your entire account will be permanently locked, they are basically sadists.
Their games arent worth playing, I played PoE1 for over a decade and PoE 2 early access, I wish I hadnt. PoE1 had potential but all the massive issues with exploit to win strategies were ignored and the game is actually balanced around them... but find an exploit that they put in the game because of an unprofessional oversight and they ban you!
The games also feature Nazi imagery which is slightly altered but still obvious.
PoE2 is complete garbage, far worse than the original, full of bugs, still have to use a website to trade items, incredible lack of vision and worst of all the game is not fun to play, its like beating your head against a wall until you finally get past a point, it isnt difficult just sadistic, skill doesnt enter the equation monsters are just too fast and when you finally get to the endgame the game is easy and utterly boring and repetitive. Do not waste your time with it and take it from someone who has wasted hundreds of hours into the games. Diablo 2 Resurrected and Last Epoch are both far superior and are actually fun and rewarding. GGG also hides their pay to win stash tab allocation, its fairly predatory. A dishonest company and one that probably funds Elon to promote it therefore supporting Nazis. Total lack of empathy from GGG. All their new league launches are also full of bugs and delays because they arent professional, wait in a huge queue to play new content and end up waiting for 4 hours just to get kicked from the server because the server cant handle it. The develops also DONT EVEN PLAY THEIR GAMES....

Grinding Gear Games – Unfair Bans & No Accountability

I was wrongfully banned from Path of Exile II on April 30, 2025, after spending $39.55 on the game and additional purchases through Steam. Despite never violating the Terms of Service, GGG accused me of using third-party software without any proof and denied my appeal without explanation.
🚨 Major issues with Grinding Gear Games:
- No transparency in banning decisions
- Refuses to provide evidence of alleged violations
- Ignores appeals and customer concerns
- Revokes access to paid purchases without compensation
- Encourages banned players to buy the game again instead of fairly reviewing cases
I have filed official complaints with the FTC, BBB, and Washington State Attorney General, and I am willing to speak to media about this. If GGG can wrongfully strip players of purchases, they can do this to anyone.
🔎 Avoid supporting a company that refuses to engage in fair dispute resolution. Demand accountability.

Scam. Willkürliche Admins die sich das Recht rausnehmen einfach Accounts zu löschen. Support nicht vorhanden oder man wird extra ignoriert. 30 € in den Sand gesetzt bzw. eher gesagt 30 € geklaut von Grinding Gear Games.

Awful, but descriptive. Their games are as their name implies. A grindfest without fun or reward. Should be out of business, but people are gluttons for punishment.

Was eine scammer Firma, Backyard company 2025 Award mit Blizzard zusammen verdient. POE2 hat niemals den Zweck gehabt die Leute auf ein "gutes" ARPG vorzubereiten. Anscheinend ist alles im early access, außer der Shop, sie Skins sind allseits bereit und zu wucher Preisen zu kaufen. Sobald das Spiel anfängt "spaß" zu machen wird alles generft, das ist doch kein 5v5 comp. Spiel?? Ich empfehle jedem dieses Spiel nicht anzufassen, die können sich die Hand mit D4 geben, POE2 hat rein gar nichts mit POE1 zu tun. Über die community brauch ich ehrlich gesagt nichts sagen.

Paid for the game but didn't get it. After 3 months the support replies that I must purchase another copy if I want to play.

After mentioning this on the forum they also banned my account. If you don't want people calling you out on this behavior then give a refund or let people play.

My account was banned in July of 2024 by GGG without any warning or specific explanation. I believe the suspension was a mistake, as I did nothing wrong. I certainly did nothing that would merit a suspension. All interactions with "Customer Service" proved fruitless. They will not listen to me at all, nor will they reopen my account. I played for four years and spent ~$200 on the account, and now everything I worked for is locked up and GGG will not tell me what I did wrong or let me reestablish my hard work.

I have not played POE since July of 2024, although I would like to.

I have never been treated worse than I have by this company. I have never seen a company display less care, interest, compassion, and display more apathy. They simply do not care. Please, Please, Please, I beg you, Please SPEND YOUR MONEY ELSEWHERE!!!!!!! This group does not care at all about their players!!!!!!!!

Firstly I waited 3 months for a viable response on the physical goods included in the supporter packs.

The company then sent the shipping payment link (which I paid) for the t-shirt and hoodie, only to tell me I need to top up over $60 worth of points onto the account (660 points) in order to opt me in for the physical goods.

Awesome that they get you to pay for shipping, only to tell you that you're not eligible until you pay the undisclosed amount after the fact.

Their customer service's poor quality is second only to actual scams.

Spiel ist im Grunde ganz gut. ABER.
Ingame Käufe werden nicht ausgeliefert. Das Geld wurde gaanz schnell genommen, die gekauften Truhenfächer sind im Spiel (POE 2) aber nicht verfügbar. Der grottenschlechte Support schafft es seit mehr als 10 Wochen nicht zu antworten. UND das ist kein Einzelfall. Schäbig und am Rande zur Strafbarkeit.

I got scammed out of a code by them and customer service is taking weeks to reply to my support ticket.

Update:
1.5 months later, after they put me on hold for so long, they come back with saying they won't be able to assist. No clue why that should take 1.5 months, while you know that straight of the bat probably.

This company seems to be a fraud and I regret any purchases towards them.
Other than the fact they have the worst customer service I've seen in a long while

I bought the 400$ Pack and didnt recieve my physical items.I contacted the support and "Kane" told me he cant do anything.

SCAM

I bought the biggest supporter pack for POE2. I paid extra for the delivery of the hoodie and tshirt.

One month later => no response. I am sending a mail every week now to try and get some follow up.

My favorite game company changed into a scam company. They do not respond anything. Only in the first mailing they asked for my credentials. This is looking like theft to me. My trust in GGG is gone. The game freezes my pc now. So I paid for a product that does not work and goods that ar NOT delivered. If I do not get any response in the coming days, I'll have to take further steps. I'll keep readers of this review posted.

Edit: added 3 stars to my 1 star review.

After 6 months they finally followed up. For the rest GGG is one of the best gaming companies ever. So it feels bad to leave a 1 star review for one mistake that has been fixed. Props to you guys! 0.5 is cooking!

My account was hacked because Grinding Gear Games can’t protect your game contact, accounts or personal information. It’s been locked now for 2 months. Contacted support on multiple occasions and no response ever. Never again will I purchase anything done by these people. BUYER BEWARE!

this scam company locks accounts then never replies to support emails or tickets leaving your playtime and investment in the dust.

Account locked for one month zero reply to email etc poe 1 and poe2 blocked couse i get hacked by session id its now my foult why block my account?

Grinding Gear Games doesn’t care. They lock your account for no reason and tell you to contact support…huh? Out of nowhere. Contacted support, never got a response it’s getting close to 2 months. I know the names on the dev team and WILL NEVER purchase or follow ANYTHING made by these people. All my money GONE. That includes everything from POE1and 2. Devs are trash. Be sure to get the names and check dev teams before you buy! I have spent over $575 just on skins for my characters and fixing up my guild in POE1. Spent over $200 on POE2, got 62 hours into POE2 and LOCK. HUH? I put in tickets, contacted them by email over a month ago and nothing. I can’t access either POE 1 or 2. Never again. And before I buy or invest into anything I will check the names of the devs to make sure none of these people on the team. BUYER BEWARE!