Gsworkwear Reviews 

Placed an order and did not arrive. Contacted the customer services and they refunded it in 24 hours of my email to them. So at least it was not a scam but still disappointed that couldn't get the item.

Avoid using these go to a reputable company that will deliver your products on time
I placed an order for boots which they stated would be delivered in 3 days after a week I contacted them to see where my order was
They responded that they were having issues but said they would still be able to fulfill my order
Yet again I have still no delivery date and when contacted by phone was met with hostility when asked for an immediate refund
They were quick enough to take the money before they processed the order??????

Really easy shopping experience. Greta price, arrived really quickly. Needed to exchange and the process couldn’t have been any easier. Best company I have done on line shopping with in a long time.

Saw the negative reviews on here and was a little apprehensive about ordering. Ordered bulk work gloves from them that I like to wear at a great price. Ordered and delivered when stated no problems at all.

Do not trust. treat people very badly

So I ordered a work jacket and saw that some bad reviews. So I worried a little dropped them an email and got a response within a few hours saying not to worry everything was in had and my jacket would be dispatched soon then later that same day another email arrived saying it had been dispatched then another with tracking information and 11am the next day a knock on the door it’s Saturday and boom the HH jacket arrived 10/10 for customer service and satisfaction.

Scam, never deliver the product.

Ordered online as said jacket in stock. Two days later email received saying "Don't worry we have not forgotten about you, we are just processing your order"
No further contact from them and cannot call and online chat never works. Can only contact them by online form so there is no audit trail of you contacting them.
Submitted online form for full refund and no response however as only means of contacting them. Will take up with my credit card company and get my money back.

Still waiting three weeks for a delivery , emailed three times and received automated response saying they will be in touch but don’t bother , don’t buy from this company

Liars!!
Advised I’d accidentally put the wrong delivery address and gave them the new address. Was informed that they had updated and “not to worry”.
Was told that they had changed it
When it came to dispatch, I double checked.
They hadn’t changed it atall,
even though I had told them almost a week before it was sent what the correct address was.
Emailed them about this and have had no reply.

A terrible company with no care for customer service and zero after sale service.

AVOID

Genuine. Excellent website with great choice. Perfect size chart. Easy ordering. Delivery takes a little over 7 days but safe and secure delivery. Always kept updated on order status by email or by signing up to check yourself. They also have live chat during the week. Very competitive pricing. Highly recommended.
I’ve had quite a few orders from them with no issues. Never had to return anything. They do accept returns if items don’t fit etc but obviously the customer would pay the return postage, unless items are faulty or defective, which I think is only fair. If everybody sent things back and expected postage to be paid by the company, they’d be out of business.

AVOID!!

Selling items they don’t have in stock!

Said they had 100 pairs in stock but then didn’t dispatch and couldn’t tell me when they would dispatch.

Seems like they do this often, maybe it’s some sort of scam??

Ordered an item and waited 8 days for a confirmation of dispatch . No emails responded to until I called the customer service dept . Not prepared to wait over 2 weeks for an item

Very slow delivery took 7 days, was going to buy some boots from them.
Glad I went elsewhere for a next day delivery

It was the first time i shopped with GSworkwear.
I have put an order on the 21st of December and it arrived before Christmas! As it was a present for my partner he too-was very happy with the gift and with the quality of the product.
I would strongly recommend GSWorkwear.
P.S. I have researched the product before buying and what GSWorkWear had - was the best on the market IMHO

Order on 8/10, no despatch after 6 days.
Emailed....no response
Emailed again......no response.

Phoned..... Vague response

Terrible customer service

Ordered a hard hat to work on site with and came within 2 days of ordering like said and exactly what I ordered. Also came with a air freshener for the van! Vary happy with service! Will use again

just received my stilto cap trainers grate fell

went to the GS worker website to buy a draper digging hoe and ended up also buying a draper leaf hake. I did not receive the track number. When the parcel arrived I noticed that only one item was sent to my disappointment the main item was missing. Also I didn't receive an email saying the item was out of stock or about the amount to be refunded. If I had known that the product was out of stock I would not have bought anything. Complete waste of time.

I purchased Dunlop wellington boots from Gsworkwear. After a little over a year of light wear one began to leak due to having split at the seam. I expected longer life from Dunlop boots so asked Gsworkwear for details of guarantee. They gave no response to my request for guarantee details, and made no attempt to consider the matter, simply replying that it was "wear and tear" and that they could not accept a return.

Dissatisfied I contacted Dunlop, who upon receipt of a photograph deemed the split a manufacturing fault. They contacted Gsworkwear to advise of this and of their opinion that my claim should be accepted. Gsworkwear still made no attempt to pursue the matter with me, as a result of which Dunlop themselves sent me a replacement pair. After receiving the new boots I politely contacted Gsworkwear to advise them of the outcome, believing it to be valuable feedback. I received no acknowledgement.

5 stars to Dunlop for excellent customer service.
0 stars to Gsworkwear for contemptible service.