GWE Southern LTD Reviews 

I was extremely impressed with the engineer from GWE Southern who serviced my boiler. He was incredibly informative, helpful and professional throughout the visit. He took the time to clearly explain everything, provided detailed information about any issues he found and gave me useful advice on how to look after my boiler going forward.

Nothing felt rushed and he made sure I fully understood what was happening and what, if anything, I needed to do next. It’s rare to receive such excellent, friendly and knowledgeable service. A real credit to GWE Southern — I would highly recommend him and the company!

Excellent, efficient and helpful service.
Andy serviced our boiler and did some plumbing for us. Friendly competent and efficient - highly recommended.

Due to the incredibly warm weather we decided to request a survey and quote from GWE for an air conditioning installation. GWE had previously installed our boiler so we had no hesitation in asking them again. They were professional, explained everything and the quote was in budget, especially as they offer 0% finance. We are looking forward to having a cooler house.

A great company with fab customer service. Were able to identify and fix the boiler on the same day. Brilliant communication, speed and efficiency.

For what I expected to be a daunting experience having my boiler replaced! I have had the best experience 😊 professionalism, kindness, care, cleanliness and a super clean efficient job from GWE. Thank you Scott and Team, I am over the moon! Cannot thank you enough or recommend you enough.!! Lisa & Bob

Absolutely amazing, online quote, a gentleman came round and told us the exact price, job done within a week. Callum and the other gentleman were fantastic and very professional and extremely tidy. Thank you guys

I have been with GWE for more than 20 years. They have never let me down. Their guys are professional, courteous and prompt. Can't say better than that!

Professional, expert, reliable service to replace bath overflow / filler & test. I recommend company wholeheartedly. Punctuality 100%, engineer Glen calm, expert workmanship. Thank you!

Jamie and his team were efficient and helpful and great at communicating. Would definitely recommend!

I'm reluctant to the single star. I demanded repeatedly to for a breakdown of how costs were accrued. Refused every time. Once they have you they don't let go until they have drained every cent you have.

The guys came on time and were very well organised ,clearing up behind themselves as they went along. It was a 2 day job and the quote was competitive against other quotes we received. New boiler now in and working well ,very happy with the service many thanks to James and Callum and their "young apprentice" we will probably carry on using GWE for our annual boiler service because of this positive experience

Easy from start to finish. Honest pricing from the website and installed next day. Great Service

Excellent.
Arrived in time frame given, identified the problem and resolved efficiently back to root cause explaining what the issue was and how he fixed the problem.
Flat 2B Heathlands Lodge

It has been a pleasure dealing with GWE from start to finish. Scott who came out several times to discuss the installation before the job was started, to the great workmanship carried out by Andy the Gas Engineer and the office communication with Nadine. Thanks GWE you did a great job and I'm glad we went with you guys for this install. Highly recommended firm to deal with and have added GWE to our list of Trusted contacts. Regards John

Not very helpful ,advertising whole range of care packages on their website when in fact they don’t do them any more website out of date

When our 23 year old combi-boiler seriously broke down early December leaving us without heating and hot water, GWE came to our rescue and soon fitted a new Worcester Greenstar 4000 boiler so we had heating and hot water in time for Christmas. We were most thankful for this and the engineers were well skilled, friendly and polite, and most importantly were prepared to discuss the job fully with me - that deserves 5 stars!
However, being midwinter with many customers needing attention and some staff unavailable because of COVID, getting the job completed was not as easy as I would have liked. Contacting receptionist staff and booking an engineer became difficult and the job was not completed until the end of January. Overall I am very pleased with the job, but some aspects of administration could be improved.

AJ / One of the great support I ever had … called @ 10:30 pm with a query about the boiler ….. at around 11:00 pm the Technician AJ called me back with great support offered a FaceTime call as well to help troubleshooting the issue , advised to turn off until a gas engineer check the boiler . For safety and zero Risk .
Thank you AJ bless you and hope you a great success in life and your career .
BTW …. AJ does not cover my area but still offered to help, what a gentleman 🙏🙏👍👍.
Sahel

The best program for information about the product.

I am so pleased with my new boiler and the excellent service provided by GWE. I first received a competitive quote from them about 7 months ago, but opted for a temporary repair rather than replacement at the time due to the ongoing pandemic.
Everybody I spoke with were so reassuring and accommoding. They fitted me in last minute when my boiler finally brokedown and they went above and beyond by lending us portable heaters until my heating was back on. The fitters were amazing and they have done a fantastic job! Thank you GWE. I look forward to booking my annual service in with you.

Unsafe Installation and poor customer service.

GWE fitted a boiler to my house, i told them at the time of installation that i could smell gas, they came back the next day to complete the Gas Safety Certificate and told me i was mistaken. 9 months later a gas engineer was viewing my property as i was selling it, he called the gas emergency line. they confirmed it had an "Unsafe installation" and had been leaking from both the test nipple and a poorly soldered pipe. They informed HSE under RIDDOR.
I have called and called GWE who are not responding to this issue at all.