Great product, can in a reasonable time frame from order. Driver was exceptionally friendly and couldn't be more helpful. Only feedback would be delivery window was all day, would be good to have a sh... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Super fast delivery and great quality product. I ordered my good on a Tuesday and received my order the next day. Delivery driver was so respectful and considerate, helped me put away the order in my... Toon meer
Excellent service from start to finish. The website was easy to navigate, communication was fantastic, and any enquiries I had were answered promptly. I placed a large order for fencing materials, w... Toon meer
Honest review here. There's a few things that went wrong in the process - delivery date missed by a day (not the worst thing) - initial delivery was missing items - some battens were damaged... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
After gaining over two decades of experience in property development and refurbishment both in the UK and abroad, we have frequently encountered challenges in sourcing and ensuring timely delivery of necessary products. In light of this, we have taken it upon ourselves to address this issue. By leveraging our ability to purchase in larger quantities and utilizing the broad selling reach of the internet, we now offer a straightforward solution for consumers seeking to purchase top-quality Timber products at competitive prices.
Contactgegevens
2, Warrenwood Industrial Estate, SG14 3NU, Hertford, Verenigd Koninkrijk
- 01438 594600
- sales@halcyontimber.co.uk
- www.halcyontimber.co.uk
4,6
Uitstekend
363 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very happy with the service.
3 september 2025
Antwoord van Halcyon Timber
Thank you for your feedback! We’re delighted to hear you’re happy with our service and really appreciate your support.
— The Halcyon Timber Team
Ordered galvanized nails but received…
Ordered galvanized nails but received bright. Otherwise all ok with the rest of the order. Prompt and friendly
1 september 2025
Antwoord van Halcyon Timber
Thank you for your feedback and for letting us know. We’re glad the rest of your order arrived promptly and that our service was friendly. We’ll make sure to address the issue with the nails for future orders.
— The Halcyon Timber Team
Used these guys many times
Used these guys many times. Fast delivery and quality timber
1 september 2025
Antwoord van Halcyon Timber
Thank you for your continued support! We’re glad you’ve been happy with the speed of our deliveries and the quality of our timber over the times you’ve used us.
— The Halcyon Timber Team
Good product choice
Good product choice. Easy to order. Prompt delivery and communication from delivery driver when he was on his way..
26 augustus 2025
Antwoord van Halcyon Timber
Thank you for your kind words! We’re delighted you found ordering easy and that the delivery went smoothly. We really appreciate your support and look forward to helping you again.
— The Halcyon Timber Team
Very fast delivery and good quality…
Very fast delivery and good quality timber. Great communication.
28 augustus 2025
Antwoord van Halcyon Timber
Thank you for your feedback! We’re glad to hear you were happy with the speed of delivery, the quality of our timber, and our communication. We really appreciate your support!
— The Halcyon Timber Team
Top company ,very good service!
27 augustus 2025
Antwoord van Halcyon Timber
Thank you for your kind words! We’re thrilled you’re happy with our service and really appreciate your support.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Thank you for your feedback! We’re pleased to hear your order arrived on time and met your expectations.
— The Halcyon Timber Team
Helpful advice from Halcyon
Helpful advice from Halcyon, their patience to deal with my questions and very helpful delivery driver.
27 augustus 2025
Antwoord van Halcyon Timber
Thank you for your kind words! We’re glad our team could help with your questions and that your delivery went smoothly. We really appreciate your support and look forward to assisting you again in the future.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Thank you for the fantastic feedback! We’re really pleased you were happy with our service, pricing, and delivery speed. We truly appreciate your recommendation and look forward to helping you again soon.
— The Halcyon Timber Team
Great service and quality product
I have purchased a lot of material over the last couple of months and have been really happy with both the quality of the material and the service provided. Thank you!
31 juli 2025
Antwoord van Halcyon Timber
Thank you for your great feedback! We're delighted to hear you’ve been happy with both our products and service over the past few months. Your continued support means a lot to us — thank you for choosing Halcyon Timber!
— The Halcyon Timber Team
After a lot of searching halcyon timber…
After a lot of searching halcyon timber are by far the cheapest. Delivery was fast and they put it in a safe place as I could not be there to take delivery. I would 100% recommend.
31 juli 2025
Antwoord van Halcyon Timber
Thank you for your kind words and recommendation! We’re so glad to hear you found our prices competitive and that your delivery went smoothly. We really appreciate your support and hope to serve you again soon.
— The Halcyon Timber Team
Antwoord van Halcyon Timber
Thanks so much for your feedback! We're delighted you were happy with the products and our friendly, prompt service. We really appreciate your support!
Delivery was prompt materials were…
Delivery was prompt materials were delivered in amazing condition no rejects or damage driver helpful
28 juli 2025
Antwoord van Halcyon Timber
Thank you for your lovely review! We're glad the delivery was prompt and the materials arrived in perfect condition. It's great to hear our driver was helpful too — we’ll be sure to pass that on. We appreciate your support!
Antwoord van Halcyon Timber
Thank you for your review! We're pleased to hear you found our service prompt and efficient. We really appreciate your support.
Great service and delivery in a timely…
Great service and delivery in a timely manner, the delivery driver was very helpful. Thank you
3 juli 2025
Antwoord van Halcyon Timber
Thank you for the great feedback! We're glad to hear your delivery arrived on time and that our driver was helpful. We'll be sure to pass on your kind words to the team. If there's anything else you need, just let us know!
Antwoord van Halcyon Timber
Thank you for your kind words! We're really pleased to hear you found us easy to deal with and appreciated the communication. If you need anything else, we're always here to help!
Antwoord van Halcyon Timber
Thank you so much for your kind words! We’re delighted to hear you’re happy with our prices, service, and team. We look forward to helping you again soon!
I had a very poor experience
I had a very poor experience. I enquired about the composite battens listed on their website at £5 each. I called ahead and was told that there was no need to order online, and that I could come collect them any time and pay on collection.
I came to collect this morning, and was shown the battens, they were stored outside, covered in muck, and many were bent out of shape/deformed due to overheating.
I asked if they could provide me with ones that were not bent and were clean, and was told I would need to wait a few hours until they had time to look at it.
I ended up spending 1 hour, on my own, selecting the ones that weren't bent, carrying them to the pressure washer, cleaning them myself, and then loaded the car.
Having spent 1 hour cleaning their stock so that it was in a sellable condition, I asked for a discount to reflect my experience, and was told this wouldn't be possible.
Really poor all round.
UPDATE: I'm shocked by their response, instead of apologising, they are doubling down. In response to their reply: "The composite battens you collected were not advertised on our website, but rather listed on Facebook Marketplace."
This is a LIE - they listed these at £5 each on their website (I do not even have Facebook). I HAVE SCREENSHOTS AS EVIDENCE (I've posted this in my Google Review - as I can't do this here).
There was no mention of the condition being in any way less than as-new on their website.
And there was no greater discount provided. I was charged £5 per item, as per their website listing, despite needing to spend 1 hour cleaning and moving the battens around their site.
Really poor. Why can't they just apologise and try and put it right ?
9 juli 2025
Review zonder uitnodiging
Antwoord van Halcyon Timber
Hi Karen,
Thank you for your feedback—though we’re sorry to hear you felt disappointed with your visit.
We’d like to clarify a few important points for accuracy. The composite battens you collected were listed on Facebook Marketplace. The listing clearly stated that these were end-of-line clearance items, with multiple photos and a full description showing their condition—including the fact they were stored outside and may need cleaning or minor reshaping before use. This is also reflected in the heavily discounted price.
When you arrived without calling ahead, we explained that due to being two staff members down, we couldn’t prepare the battens immediately. We offered to set them aside and clean them for you if you were happy to return later. Instead, you kindly asked if you could use our jet wash to clean them yourself as you were in a rush, and we were happy to accommodate that.
At no point during your visit did you express any dissatisfaction. In fact, you handpicked the battens you wanted, cleaned them voluntarily using our equipment, and then we gave you an even greater discount—charging just one-third of the original listing price.
We always try to go the extra mile for our customers, even in challenging circumstances, so we were surprised to see this review after what seemed like a positive interaction. We appreciate that some people may be hard to please, but we encourage customers to raise concerns directly so we can put things right.
Great materials
Great materials, friendly service and got my order delivered when I asked for. This is the second time I’ve used Halcyon Timer. Great experience on both occasions
26 juni 2025
Antwoord van Halcyon Timber
Thank you for your continued support! We’re delighted to hear you had a great experience with us again, and that our materials, service, and delivery met your expectations. We look forward to helping you with future orders!
Good quality straight wood at a good…
Good quality straight wood at a good price. Delivery driver was helpful.
25 juni 2025
Antwoord van Halcyon Timber
Thank you for your feedback! We’re glad you’re happy with the quality and price of our wood, and that our delivery driver was helpful. We appreciate your support!
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