Händler Protect Reviews 2.108

Superb, very simple process Cian Roe was most informative and helpful. Absolute superb defo recommend this company for future vehicle warranty policies.

I bought the car a little over a week ago and was heartbroken to see a fault light appear on the dash after only a few days of driving it. I contacted handler support and they sent me a claim form with clear instructions on the claim process almost immediately. I submitted the online documentation as requested a few days later and less than 12 hours after submitting it received a phone call from Cian stating that he is handling the claim and without speaking to the Technician believed I would be eligible for a repair reimbursement minus the policy excess. About half an hour later Cian called me again to say that they had agreed to waive the excess and sent me a repair reimbursement form to complete which will be processed within 24-48 hours of receipt which I am of course delighted about. So far this company have been Spot On! I have given 4 stars because of the sceptic in me but I will be coming back and changing it to 5 once the money is in my bank!
Thankyou Cian !
Less than 24 hours later and the money is in my bank, the car booked in the garage and Extra star awarded as promised ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Had a broken teeth parts inside the gearbox .I have sent all the documents and quote that they asked for.First I had some problems with the claim but eventually got it all sorted

I rang the number, which was answered promptly and, after giving my details, was told I would be referred to someone else. My experience of this with other companies is that this is the start of a process of being fobbed off, but NO - Cian was almost immediately there at the end of the phone (after some really pleasant guitar work on the holding music) with his warm, friendly voice. He explained that, although my repair was not strictly covered within the warranty guidelines, he would like to offer a courtesy amount as goodwill to cover part of the cost of the repair. This was very unexpected and very much appreciated by me. Cian explained the process expertly and what I now needed to do, all of which is very satisfactory from my perspective. Overall a very helpful and positive experience, with someone going out of their way to provide a great customer experience. Thank you.

I’ve been waiting weeks for a resolution on my claim for vehicle. Despite providing diagnostic reports, video evidence, and technician confirmation, my case has been rejected multiple times with new requirements each time. The car has been immobilised since early November and I need a clear response. Please review my case and reply promptly, as the delays are leaving me in a helpless situation.

Update:
After extended response time with my claim, Handler Protect eventually resolved the issue and reimbursed me. The process took longer than anyone would expect, but once escalated to the right person they did act and covered the repair costs. I appreciate that the claim was finally settled, though communication could have been faster and clearer.

Cian made a stressful Car repair extremely easy , very helpful , great on the phone ( and kind ) , and also made everything understandable and clear :)

The process for requesting a repair was so simple to do online through my phone and all required documents were clearly explained.
I had to provide further information for my repair and Handler were very quick to respond to me to explain what was outstanding to process my claim.
I and a phone call with Cian Roe who was super friendly and he explained my cover to me. It was nice to speak to a human and I appreciate the personal touch.

Bought a car 3 months ago from a dealership, and having handlers protect as the warranty has worked out great. I unfortunately had my radiator go on the vehicle and it is in need of replacement. I got a hold of Handler Protect on advice about setting up a claim form. I found the gentleman on the phone very helpful and respectful, and he sent me a link to start the application after the call. Ensuring that I attach documents regarding a diagnosis and prices. Within 2 days, I had a lovely gentleman called Cian Roe, who was very helpful and organised payment to be sorted. I would recommend this warranted business. I had an excellent and professional service. Thank you.

Howitts Motors

Hi I’ve been dealing with Tyrone who I have to say has been a diamond. Really happy with the level of service and professionalism. As a dealer it’s important we have a warranty provider that we can depend on. In Handler protect that’s exactly what we have. We currently have have a claim in process and they are most helpful. Happy to be on board with them

Great customer service from Emma O'Shea - always happy to help with questions and great communication regarding product updates.

I spoke with Cian who handled my claim exceptionally well with efficiency & would recommend a promotion for him!! James

Simple telephone conversation explaining what the process was of making a claim, very easy to follow claim form.
Called me within a few days explaining what happened next regarding my repair and what I was entitled to claim for.
I would highly recommend Handler protect.

Thank you Cian for dealing with my car issue promptly, i really appreciate it, such stress off my shoulders.

Roberta

Cian was fantastic today. I’ve been dealing with my case for the past week and Cian was able to see that and resolve my issue very quickly and efficiently.

Cian was very helpful with our claim. Ensured that everything went smoothly and we were kept up to date with the progress and answered any questions that we had throughout

Would definitely recommend!

Thanks Cian!

I had a timing belt go ( well in the recommended times by ford ) rang handler while that was being done I had it repaired told them I had it done as I needed it to get to work but they said they needed to see it first , I showed them the pictures of damaged components and receipt of works done they refused to honor the warranty now with the motor ombudsman.

I would not touch this company at all they are con artists

I have recently submitted my claim and they processed it swiftly. It was a pleasure to deal with Ethan who made things transparent and explained about the policy in detail. Will definitely recommend Handlers.

Stay clear of this company everyone. They take your money and then do everything they can to not honour the warranty. They ask for the criteria which I provided regarding a detailed diagnosis from my mechanic and then condescendingly stated that they would need to send an engineer out to verify my mechanics diagnosis. My mechanic has been holding my car for over a month now while I continue to battle with handler protect. He’s appalled by their behaviour and said even he will be leaving a review on trust pilot advising everyone to stay clear.
He was highly offended and felt that his profession and intelligence in his field was being rudely challenged at the idea of handler protect sending an engineer to the garage to scrutinise his diagnosis. His words were to me that handler protect where showing clear signs of avoiding the claim by constantly counteracting the multiple appeals that we had made with obvious, loophole, futile attempts to deter me away — which they have finally succeeded in doing. My car has been waiting with my mechanic for over a month, how does anyone expect me to or my mechanic to continue to hold my only car, while I hire a car and waste my hard earned money. I stress to everyone, to stay clear of this company, do not take out a warranty policy with them regardless of the good reviews on here which could likely be bias.

I’ve had an excellent experience with Handler Protect. Their customer service is outstanding, always prompt with replies and consistently professional. I received a call from Cian, who clearly explained the whole process and provided all the information I needed. It was handled in a very professional manner from start to finish. I’m very happy with the service and would highly recommend them.

I’ve been dealing with Emma for our warranties and can honestly say she has been absolutely brilliant. Nothing is ever too much trouble. She always there on the other side of the phone to help, friendly and goes out of her way to sort things out for us. It’s a pleasure working with someone so reliable, and we wouldn’t hesitate to recommend her