After buying a second hand van with a handler protect warranty it quickly needed repair. At first I thought it was going to be a headache to sort out. I'm very pleased too say that I was completely wr... Toon meer
Bedrijf heeft geantwoord
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After having a nightmare with the seller of my car , I called Handler Protect and after an initial anxious call from myself they have been amazing . Jimmy listened was very sympathetic and supportive.... Toon meer
Bedrijf heeft geantwoord
When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Toon meer
Bedrijf heeft geantwoord
Give a ridiculously short 30 day period from initiation of claim to have the job completed. Factoring photographs, requested mechanic reports, ordering parts and fitting means this is unlikely to be a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contactgegevens
PO Box 1631, GU22 2XL, Woking, Verenigd Koninkrijk
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Goed
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Cian was great!!
I had an issue with my car that I reported to Händler Protect. The service has been great!! Very easy to use and accessible from the start!! I spoke to Cian on the phone, who advised me well on the details of my policy and how this would work with getting the issue resolved!! Cian was very helpful and I was highly satisfied with the customer service I received.
16 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Daisy Price,
Thank you for your great review. We are really pleased to hear that the process was easy from the start and that Cian was able to clearly explain your cover and how everything would work. It is great to know you were highly satisfied with the service you received.
Best regards
Händler Protect
Excellent communication and a very…
Excellent communication and a very helpful manner to what was a difficult car situation.
Cain was very welcoming and professional throughout the process.
Thanks
16 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Steve Trott,
Thank you for your kind review. We are really pleased to hear that the communication was clear and that Cian was welcoming and professional while helping you through a difficult situation.
Best regards
Händler Protect
Cian the resolver!
Incredibly grateful to Cian who took my case into his own hands and was able to reach a helpful resolve with me. At first the process was confusing and has been quite stressful, but Cian truly came with incredible assistance and kindness. Very grateful for the help and professionalism.
15 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Grace,
Thank you for your lovely review. We are really pleased to hear that Cian was able to step in, provide clarity, and help bring things to a positive resolution for you. We understand how stressful the process can feel at times, and it is great to know his professionalism and kindness made a real difference. We truly appreciate your feedback.
Best regards
Händler Protect
DO NOT USE THIS COMPANY- their policy…
DO NOT USE THIS COMPANY
My car broke down within the date of the policy with gearbox failure.
To evidence my claim the first required photo evidence of the failed parts from within the gearbox.
This meant that I had no choice but to open up the gearbox. Once the garage opened up the gearbox, to get the photos that they required as evidence of the fault, I had to commit to getting the car fixed one way or another, because it takes 6-8 hours of time to open a gear box up, strip & diagnose the issue, & they can’t just close it back up again like closing a lid- once opened it has to be fixed to be put it back together.
Having been forced to open the gearbox to get the photo evidence that Handler Protect demanded, the garage would already, at this point, be owed a significant amount of money from the cost of the total repair, just for the stripping & diagnostic work.
The garage told me that they couldn’t keep the car up on the ramp for days.. or weeks.. awaiting the response (they obviously had other jobs waiting!) so they had to do the fix, which at this point was an inevitable necessity in any case, whether or not Handler Protect agreed to the reimbursement repair!
No garage would be able/willing to keep a car on a ramp indefinitely awaiting an inevitably lengthy warranty claim process.
Handler protect then decided that they needed to send an engineer to see the broken gearbox in person, to validate my claim, and when i explained the situation they informed me that my reimbursement request was invalidated because the work had been done.
This essentially means that their entire warranty policy is set up so that, in the case of the most expensive repairs- that involve gearboxes- their clients are unable to get a reimbursement because the very nature of the evidence they require at the start of the process forces them to agree to open up the gearbox, and hence agree to the repair, before they say whether they will reimburse them for it!!
IF photo evidence of the fault was not going to be sufficient evidence they should have arranged to send an engineer right from the start. The engineer could have opened the gearbox and seen the fault then and there.
The requirement for photo evidence (that was not, in the end, considered by them to be valid evidence was pointless and futile requirement that, in my case, only to lengthened the claim process to such a degree that I was forced to get the repair fixed before the claim was agreed.
The whole process that was followed meant that the entire warranty was not worth the money paid as there was no way i could have shown the evidence they required without invalidating my claim!
21 april 2025
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Elizabeth Sturdy,
Thank you for your feedback. We understand your frustration and would like to clarify the position.
Repair requests must be assessed before any strip down or repair work is carried out. Where internal components such as a gearbox are involved, we may initially request supporting evidence, however this does not authorise dismantling or completing repairs. If the cause of failure cannot be confirmed from the initial information, an independent engineer inspection is required before work proceeds so the failure can be verified in line with the repair plan terms.
In this case, the gearbox was dismantled and repaired before an inspection could take place. Once repairs are completed, we are no longer able to verify the cause of failure, which means the repair request cannot be approved under the plan. In addition, the cost submitted for the repair was flagged as significantly higher than the typical cost for a repair of this nature, which also required further review before any approval could be considered.
These requirements apply to all customers and are in place to ensure that decisions are based on verified evidence and reasonable repair costs.
Best regards
Händler Protect
Claim Settled Efficiently
From submitting a claim which was rejected, not completely understanding why and trying to establish the exact reason for this, after speaking with Cian he was extremely helpful, polite and explained, what reading the ambiguous warranty list of what is and what isn’t included didn’t, helped me make more sense of it all. He also helped with settling our claim straight away. I can’t thank him enough for his efficient service.
12 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Neil W,
Thank you for your thoughtful review. We are really pleased to hear that after speaking with Cian everything was explained clearly and that he was able to help you understand the decision and settle the claim promptly. It is great to know his support made a real difference.
Best regards
Händler Protect
Amazing service
I cannot tell you how amazing the service I received from Lucy and her manager Cian. I needed to get my car repaired as soon as possible as my mum who lives a few hours away has broken her leg. Lucy was so helpful in a stressful time and escalated the claim quickly to her manager who dealt with it straight away. They were both so polite and helpful in a time when customer service doesn’t seem very high priority with so many companies at the moment. This was definitely not the case with handler protect, they went above and beyond and I cannot recommend or thank them enough.
12 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Kerry,
Thank you for your wonderful review. We are really pleased to hear that Lucy and Cian were able to support you so quickly during such a stressful time. It is great to know they handled everything with care, urgency and professionalism and went above and beyond to help. We truly appreciate your kind words and recommendation.
Best regards
Händler Protect
Very unprofessional, lack of empathy and ridiculous
Cian, the claims manager has really made this claim stressful and making ridiculous demands.
All that was requested for has been done and yet he is hell bent on adding further negative impact of this situation to my sanity. Since 8th of December after contacting them, I’ve had to find a VAT-registered garage and do everything asked of me with 30days even with the garage closing for a 13 days period due to the festive period. The garage has explained the implications of a full strip-down without spare parts, and I'm struggling to understand why I'd need to start over with another garage.
6 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Ijay,
Thank you for your feedback. We are sorry to hear how stressful you have found this situation.
All repair requests must be assessed in line with the repair plan terms and the evidence required to determine the cause of failure. Where the cause of a fault cannot be confirmed without further inspection, additional information or assessment may be necessary. This is not intended to cause distress but to ensure that any decision is based on verified facts rather than assumption.
Requirements such as using a VAT registered garage and allowing appropriate inspection are standard and apply to all customers equally. Where a full assessment has not yet been possible, we cannot progress or authorise a repair under the plan.
If you would like this reviewed again, please contact us with your plan number so we can confirm exactly what information is outstanding and clarify the next steps.
Best regards
Händler Protect
I am pleased with this company and its…
I am pleased with this company and its personnel for their timely follow-up on customers’ issues, and I would like to express my appreciation.
9 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Omidreza Hemmati,
Thank you for your kind review. We are really pleased to hear that you were happy with the timely follow up and support from our team. We truly appreciate you taking the time to share your feedback.
Best regards
Händler Protect
Cian was super efficient
Cian was super efficient in dealing with my appeal and the turnaround from submitting my claim to having it processed as successful was good especially with the Christmas break in between. I am especially thankful for my circumstances into the nature of my claim being considered and granted. First time making a claim since owning my policy for a year now and it was a great service.
9 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Daniel,
Thank you for your great review. We are really pleased to hear that Cian handled your appeal efficiently and that the claim was processed successfully despite the Christmas period. It is great to know your circumstances were taken into account and that your first claim experience was a positive one.
Best regards
Händler Protect
Cian Roe
Cian Roe
Head of Repairs
Was very helpful explaining how this all worked and breaking everything done for me, this is my first time using warranty for a car I've not long brought so a bit gutted I've had to make a claim but I do feel reassured the whole thing has been handled well and everyone has been really helpful.
Many thanks Sam
9 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Dudefx,
Thank you for your kind review, Sam. We are really pleased to hear that Cian took the time to explain everything clearly and that you felt reassured throughout the process. We understand it can be disappointing to need to make a claim so soon, but it is great to know you felt supported and well looked after by the team.
Best regards
Händler Protect
I am extremely disappointed in this…
I am extremely disappointed in this company. I encountered a problem with my car on the 22/12/25 on the dashboard. Which stated ( front left malfunction consult a workshop) I reported the issue straightaway. And I was told to go and do a diagnostic. Which I paid £156. I sent all the necessary documents and even then engineer also classified the problem in writing. I uploaded all the right documents to handler protect through the email. And I was rejected straightaway. And I was told to appeal the situation by writing to them to explain why they should help me fixed this issue. This is a very dangerous problem I have as if I ever get involved in an accident the airbag won’t go off. Because it’s something to do with the left passenger seat mat. Until now, the warning sign is still showing on the dashboard. And I do not have enough money to get this issue fixed. I trusted this company and they let me down. Now , I don’t know what to do. They have left me stranded. Please do not trust this company. Please don’t.
7 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Akwasi,
Thank you for your feedback. We are sorry to hear how upset you are about this situation.
Repair requests are assessed strictly in line with the terms of the repair plan and the technical information provided. While we understand the concern around warning lights, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure of a listed component that is covered under the plan. Where the information provided does not meet this criteria, the repair cannot be authorised, even where diagnostic costs have been incurred.
If you wish to discuss this further or provide any additional technical evidence, you are welcome to contact us with your plan number and vehicle details so we can confirm everything on file.
Best regards
Händler Protect
I couldn’t be more satisfied.
I’m extremely happy with the service I received. The car resolution was handled quickly and professionally. Cian Roe was genuinely helpful, went above and beyond to ensure everything was clearly explained, handled smoothly and sorted. Great experience overall and Highly recommended.
7 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Ibrahim Bello,
Thank you for your fantastic review. We are really pleased to hear that everything was handled quickly and professionally and that Cian went above and beyond to make sure the process was clear and smooth for you. It is great to know you had such a positive experience and would highly recommend us.
Best regards
Händler Protect
Cian was very helpful in explaining…
Cian was very helpful in explaining what was covered in my warranty and explaining the process of how much excess is paid and what will be contributed towards the repair, anything I was unsure of he would be happy to explain again. I would recommend Cian at Handler protect for his extremely helpful and efficient service.
7 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Annie,
Thank you for your great review. We are really pleased to hear that Cian explained everything clearly, including what was covered, the excess and the contribution towards the repair. It is great to know he took the time to answer all your questions and provide such efficient and helpful service.
Best regards
Händler Protect
Service Industry
Fortunately, today was a day where usually in the service industry you are met with negativity or the feeling that service means very little however, today I had the pleasure of dealing with Cian. He understood my dilemma and provided me with reassurance and a solution. His attitude to fixing the issue was professional and clearly someone who valued what it means to provide a professional service for the customer.
6 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Mark & Jodie,
Thank you for your great review. We are really pleased to hear that your experience with Cian was so positive and that he was able to reassure you and find a solution in a professional and supportive way. It is great to know his approach made a real difference for you.
Best regards
Händler Protect
I spoke with Cian today
I spoke with Cian today, who was extremely polite, friendly and helpful. He was able to give me all the information I needed and brokethis down for me when I asked. The experience was not stressful at all and a resolution was found. Great service, great knowledge. Thank you Cian.
6 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Jade McMillan,
Thank you for your wonderful review. We are really pleased to hear that Cian was polite, friendly and helpful, and that he was able to provide all the information you needed and explain everything clearly. It is great to know the process was not stressful and that a resolution was found.
Best regards
Händler Protect
Amazing service! Would highly recommend.
I had some issues with my car this is the second time I’ve contacted this company and once again Cian has been incredibly helpful and efficient, really impressed with the service would highly recommend , thank you!
5 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Becks,
Thank you for your fantastic review. We are really pleased to hear that you have received great support from Cian on more than one occasion and that everything was handled efficiently for you. It is great to know you would highly recommend us.
Best regards
Händler Protect
I would like to thank Cain Roe
I would like to thank Cain Roe, from the warranty repair team, for a great response, a helpful member of staff, who sorted out all my issues with the warranty. I have no issues with Cain and the company,no back to calls, and great customer service.
Kind regards
Shane Webster. Thanks again.
5 januari 2026
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Shane Webster,
Thank you for your lovely review, Shane. We are really pleased to hear that Cian provided a great response and was able to sort everything out for you with no delays and clear communication. It is great to know you were happy with the service.
Best regards
Händler Protect
Absolutely a scam warranty not worth…
Absolutely a scam warranty not worth the paper it's written on ,they challenge reviews and trust pilot remove them check out
17 januari 2025
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Angela Fox,
Thank you for your feedback. We are sorry to hear that you feel this way.
For clarity, we do not challenge or remove genuine reviews. Trustpilot’s policies and moderation processes are managed independently by Trustpilot, and any removal of content is done in accordance with their own guidelines, not at our request.
If you would like us to review a specific repair claim or discuss your experience in more detail, please contact us with your plan number and vehicle details and we will be happy to look into it for you.
Best regards
Händler Protect
I was declined any payment towards…
I was declined any payment towards repairs to car all engine as well. I have gold cover. I paid out £1100 for all the work and Handler not offered a penny back. In my eyes another rip off warranty company. Don't waste your money on this company.
18 december 2025
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Shaun Hoult,
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your repair request.
The Gold plan can only cover repairs where the evidence supports a sudden mechanical or electrical failure of a listed component that occurred after the plan began. Where the information provided by the garage indicates that the issues are related to wear, deterioration, or the general condition of the engine rather than a single sudden failure, the repair would not meet the plan criteria and cannot be authorised.
We would be happy to review your case again so we can confirm exactly how the decision was reached. If you can provide your plan number and vehicle details, we will check the file and issue a further response.
Best regards
Händler Protect
They denied my warranty claim due to…
They denied my warranty claim due to the age of the car for an injector but still happily took the money for the policy when I got it out.
24 december 2025
Review zonder uitnodiging
Antwoord van Händler Protect
Hi Josh N,
Thank you for your feedback. We are sorry to hear you are unhappy with the outcome of your repair request.
For clarity, we do not decline claims based on the age of a vehicle alone. All repair requests are assessed against the terms of the plan and the evidence provided by the garage. Repairs can only be approved where the information supports a sudden mechanical or electrical failure of a listed component that has occurred after the plan began. Where the evidence indicates wear, deterioration, or a pre existing issue, it would not meet the plan definition of a sudden failure.
If you would like us to review your case in detail, please contact us with your plan number and vehicle details and we will be happy to take another look and confirm the assessment.
Best regards
Händler Protect
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