Harbour Hotels Reviews 

A wonderful stay ❤️

We had a really lovely stay at Richmond Harbour Hotel & Spa and would happily return.

The spa facilities were beautiful, such a peaceful and relaxing environment and the perfect place to unwind.

We had dinner in The Gate restaurant and the food was superb. Everything was beautifully prepared and the service was excellent, which made for a really enjoyable evening.

Breakfast was another highlight. It was cooked to order, fresh, hot and absolutely delicious. So much nicer than a buffet!

I would also like to mention Milena Dinu, the Operations Manager, who was incredibly professional, helpful and understanding. Her approach was reassuring and a real credit to both her and the Harbour Hotels brand. It is lovely to know that someone so professional is there to ensure guests feel listened to and valued.

Overall, we had a fantastic stay and were really impressed with the hotel, the spa, the food and the wonderful service from the team.

Thank you for a lovely experience. We’ll definitely be back! ❤️

My experience with HarSPA Brighton was deeply upsetting. Booking required an email exchange due to voucher restrictions. On the phone, the receptionist refused to honor the 20% online discount until I sent a screenshot as proof, then promised a confirmation email that was never sent.

On the day of the appointment, I disclosed my cancer history on the initial form. Instead of using that moment to inform me of treatment restrictions, they wasted my time by making me complete a second detailed form. Only after finishing both forms and being led into the room was I told my booked treatment could not take place. When I brought this management failure to the supervisor, he offered a cold refund, repeated "I see," and showed no genuine empathy. I arrived seeking relaxation and left in tears. Avoid this venue if you expect professional care.

Abysmal from start to finish - Harbour Hotel Richmond. What should have been a relaxing wedding-eve stay at the Harbour Hotel Richmond ended up being more stress and hassle than planning an entire wedding.

We got to the hotel early at 2.20pm and were told our rooms weren't ready yet. That's fine, we were 30mins early, so we went to the restaurant for a drink and a chill. We waited 10 minutes to be seen to a table, then another 20 minutes for someone to take our drinks order. The hotel is so short staffed you have to constantly get up and find someone to ask for something.

They advertise check-in at 3pm. We got one room at 3.15pm which was not set up correctly with the sofa bed for 3 guests and had to wait another 45mins for that to be done to access our room and drop off our belongings. Then the second room we got almost 2 hours later, which again, was not set up correctly.

Getting so late to our rooms meant we then couldn't use the pool facilities for the hour as planned as by now we'd run out of time before my spa treatment.

Reception was utter chaos and they tried to tell me I'd booked a room that didn't exist. Apparently a room with a sofa bed for 3 people is not an extra bed, but just a room with a sofa to sit on. They tried to argue I'd booked from an unknown website (I booked direct and showed them the email). They tried to suggest none of their rooms sleep 3 people and had us panicking that we wouldn't all be able to stay there. It was just utter incompetence not knowing their own rooms.

The manager finally worked out what was needed and when we did eventually get our rooms and they were made up, we still didn't have enough towels or water for 3 people in each room.

This was all happening whilst our wedding stuff was with us and our 4 children and I am 6-months pregnant. Extremely stressful.

Then we went to The Gate for dinner at 6.30pm. We were sent a pre-order booking form two weeks prior and completed this for them. When we got to the restaurant they had no record of our booking or our pre-orders so that was a waste of time. Again, they tried to insinuate I must have made a mistake like I did when booking the rooms that didn't exist. I showed them my email and they just said "oh that's an old menu" like it was my problem. It wasn't until gone 7pm that someone came with new menus for us to order from. They offered a complimentary bottle of wine for the error and the gentleman serving us did try his best. The food is extremely average. Our starter (prawns) came out cold, the sourdough loaf was too tough to tear into and the chips were so over cooked they couldn't be eaten. By this time it was 8pm and our children were getting tired so we just ate what we could and left. The bill for this was in excess of £500. I would save your money and go elsewhere.

At about 5am the cleaning staff were in the room above us hoovering and banging about. Surely there's a rule to prevent this until at least 7am? Disturbed sleep the night of our wedding was not what we intended when we booked a 4* hotel.

The next morning our son went to the restaurant for a coffee. He waited 20minutes to be served and another 20minutes for his coffee which never turned up, so he left empty handed. I have no idea whether we've been charged for this coffee.

The next morning we did the quick check out by just dropping our keys in the box - frankly reception was chaos again and as we were then on route to our wedding venue, and the fact I am 6 months pregnant, we didn't want any more accusations from the team or added stress. Since then, we've been charged for our rooms and the meal, plus an additional £400+ which we have no clue what it's for. I tried to ring reception but you're always just sat on hold with no answer, so I've had to email instead.

The hotel looks nice and the rooms are comfy but the staff and service let it down so much. So much so, it turned what should have been a nice evening into something so stressful for our family. We'll be taking this further as a complaint. You don't expect this level of sloppiness for what was a £1,500 one night pre-wedding stay.

Cream tea for the 5th time.

I have taken parties of friends to the Harbour Hotel,Padstow 5 times in the last 18 months.
The cream tea is fantastic,homemade Scones,ample Cream & Jam. If you can’t eat it all,you can take it home.
ALL staff from entering the premises to leaving are superb.
Nothing is to much trouble.
Afternoon tea is also great.So,if two or twenty two this is the place.If 15 or more you can have your own room.

Great food & setting!
We have been, many times.
Wonderful views.
Good staff.

Having stayed at Harbour Hotels over the years the company seems to have lost it way somewhat. This is supported when checking Trust Pilot.

We stayed at the Christchurch Harbour Hotel and having paid for a deluxe room this looked somewhat tired, particularly in the bathroom.

We were drawn to this hotel having read reviews for its seafood restaurant, the Jetty. We stay for one night (Our wedding anniversary). What should have been a celebration turned into a disaster. My wife ordered surf and turf and asked how she would like her steak cooked. On the first occasion the steak arrived raw. Having waited 20 minutes the second steak was then overdone. The restaurant bought over chips and a glass of Prosecco during the wait. Chips in the interim not best of gestures which we kindly declined.

Although the setting is lovely we were let down greatly by the food quality and the managements staff at the hotel afterwards. Staff were apologetic my wife didn’t get to eat at the hotel but as no management were at the hotel to deal with this on a Sunday evening we were given a business card to contact somebody. Not great!

It appears the Harbour hotel Group feels this is acceptable for customers celebrating a special occasion. Although a marginal discount was offered on our room rate this experience is not one I wish to repeat.

Unfortunately I cannot recommend this hotel or the Jetty restaurant from my experience. Better experiences and relaxation had elsewhere

Harbour hotel guildford have a parking company trying to fine me after i stayed there as a paying guest they offered free parking to. Total shit. Wont be paying it, or staying in any harbour hotels again, like £160 a night isnt enough they want more.

The hotel Harbour - Guilford exceeds every standard in terms of quality, professionalism, hospitality, and service. I’ve been staying here for Business every week for months, and it truly feels like home. The atmosphere is pleasant, relaxing, elegant, and refined. The staff go above and beyond expectations, the food is excellent, and the hall is so welcoming. Outstanding in every aspect. A special thank you to HAZEL for her professionalism, friendliness, and courtesy.

Very pleasant and comfortable room. Dinner and breakfast really excellent and good value. Staff attentive.

We visited the Ship (Harbour Hotel) Chichester for an afternoon tea to celebrate a friend's special birthday. It was very empty but we're told that we would have to wait awhile as a party of 15 were coming in.
The afternoon tea finally arrived and looked good however, the brioche filled roll was so hard and dry along with the scones which were over baked plus the sausage roll pastry was sloppy. It was not worth £30 and to add to it we were charged £14.98 service charge. We would not recommend it!!!!

Stayed in the harbour Bristol last night, lovely room, however woken at 5.30am by a lorry delivering barrels, really noisy until 7.15 am, spoke to reception and they said that had not had any other complaints! It was soo noisy so find they hard to believe, room 314, avoid if you can! Very tired now,

Nicely located hotel with nice staff especially restaurant staff. Cory at the restaurant was very nice.
Food was nice. Initially I was placed in a room with work going on above, when I complained I was moved to a nicer room. Comfortable bed and clean bathrooms.
I am indeed disappointed that they have not provided facilities to make oneself a cup of tea? No kettles nothing!!
Also, you pay almost half of your room rate for parking your car overnight!! £18 to park your car overnight?? What a rip off!! Won't be staying there again with my car!!

We were disappointed in many things whilst staying with you at Bristol hotel.

The dinner was the worst thing. I can truly say that you served us worst meal I had ever had in my life. I am no food snob but I do expect no junk food and fresh ingredients. When I booked our stay a few weeks ago I was told being vegan would be no trouble and I specified no burgers and no fast food and was told it was no problems and we were told there would be suitable options as we booked ahead and we had booked our table already and specified we were vegans.
As we arrived at the restaurant we were told there was one vegan Wellington and one burger left - made by soya protein. I said none of us want the burger. When I said to the lovely waitress that we will probably go in to the city and have a meal instead, she then went and spoke to the kitchen and after a while the chef agreed that actually he could rustle up two vegan Wellingtons.
What arrived at out table was a joke! It was clearly a defrosted pie - definitely not a Wellington by any stretch of the imagination and definitely not freshly cooked from scratch. The fat in it was congealed with mushrooms and really over cooked slimy spinach. On the side was a few squares of undercooked root vegetables and an almost black, foul tasting gravy. It looked terrible and tasted terrible - I just cannot get my head around why the chef would think that is an acceptable meal to present to anyone. The price of the meal on the menu was £21!!! No self respecting professional should be able to present that meal for that cost!! The waitress was wonderful and did what she could to make our visit better. She gave us a free cocktail each and a free glass of Prosecco each, though nice it doesn’t remove the fact that we were given absolutely the worst meals ever.

Then we went to our hotel room… we had paid for a Junior Suite as a treat but the room was very shabby. Stains on the sofa, stains on the floor, a few black hairs in the bath tub. Curtains and bed clothes were wonky and felt like someone left on a hurry.

The worst thing was that the room was so so cold. The man on the reception came to have a look and confirmed the heating was broken. He offered us heaters for the room but I asked for another junior suite. He found us one and the quality of that room was remarkable better. It was cleaner, no stains! And nicely put together. He put the heating on for us and it made a bit of a difference. Unfortunately the heating switched off in the night and I woke up in the middle of the night because I was so cold. I was surprised by the thin duvets that you have on the bed. For the the price that you charge I would definitely expect more of a luxury bedding. My daughter slept in her fleece as she was still a bit cold when she went to bed.

It was very cold in the room whilst getting ready in the morning. I thought a hot shower would help - but the water didn’t get very hot! It stayed at quite warm, but after being cold for hours I would have liked a really hot shower to help get my body temperature back to normal but that wasn’t possible. Then I thought I would make a nice coffee in your coffee machine. The mugs were upside down on the tray and when I tried to take one it was a bit stuck on the tray with old coffee. There was a black rim of coffee on the rim of the mug! So disgusting and off putting.

I know that you will now apologise and say that you have many happy customers, but that means nothing. You advertise yourself as a a bit of a luxury hotel but it is a sham. There are very few luxuries about your hotel. It is very shabby and dirty in places, the details are lacking and your food is horrendous. Your staff are nice but are only able to work with what they have - they cannot make miracles with what you give them to work with. You should tell the truth and advertise this hotel for what it actually is - an above average budget hotel. It is not a luxury hotel by any means!

Me and my wife been in this hotel today afternoon to get some rest and relax by the Spa. We also get a deep tissue massage from Nicola that was absolutely fantastic. I truly recommend it

Harbour Hotel Bristol! Just had the most amazing spa experience! Martha was absolutely FABULOUS, I had the Har spa ritual treatment and it was out of this world. I will definitely be back! Honestly Mother's Day is coming up, time to drop some Big hints! Nelly was a great host on the front desk and nothing was too much trouble! What a dream team! Seriously cannot wait to come back!

Harbour Hotel Chichester.
No heating in room. No hot water in shower. No manager or reception on duty to notify 5.30 Friday pm.
In the morning reported again - no manager , complaint now , I was formed by an unkempt receptionist, that the manager had every other weekend off to look after his children! How unprofessional and terribly disappointing - I wish I’d have stayed at home ! Cold!!!!

Really nice stay in the Richmond Hotel. Rooms lovely, spa excellent, staff firendly and helpful. Loveley breakfast. Great location. Parking a bit challenging and larger robes required!

Sidmouth Harbour Hotel. Waited over 20 mins at reception. Maintenance man eventually tracked her down washing her cup! Bed was too high to get into/onto. Mattress was waist high. Eventually replaced with smaller mattress which didn’t fit but at least didn’t have to sleep
In chair! Receptionist ( same one) came up to see me .. knee badly damaged but she showed no concern and was rude and offensive!! Next day the room door was left open by cleaners. Receptionist ( yes same one) said no one had come into our room as she could see CCTV. No sign of cameras and no notice about it!! Were cameras in rooms? Shudder!! Was she never at reception as she was glued to CCtV? Housekeeping dodgy- glasses not replaced, no loo rolls, no tissues and fairly dirty surfaces. Walk in shower had no grab rails. Went to eat in restaurant and it was too depressing - waited over hour for starters and had to chase for kids meals. It really was Fawlty Towers as posters upside down in lift. Worst hotel stayed in and expensive too

We stayed in the Brighton Harbour hotel in September. Spotlessy clean, staff are very friendly and the room is beautiful. The addition of the 2 dog beds with a little toy each and water bowls in the bathroom was just lovely! Treats for humans too in the form of a complimentary gin and tonic was very thoughtful . Added touch of a birthday treat for the husband was lovely!
The only two watch outs I have are:
Being on the seafront means the sea view rooms are very noisy- the hotel is very upfront about this. The second point is that the bed is very very soft! If you like a soft bed you'll be fine , if you don't it's quite uncomfortable
Would definitely stay again
Thank you

The hotel staff were lovely, but so disappointed that there’s a charge of £10 for a cooked breakfast - continental breakfast included but so very sugar heavy, we stayed here years ago and at that time any breakfast food was included in the price of the room ( which is quite expensive) we have stayed in many 4 star hotels and not experienced this before, it’s a shame, as we will think twice before booking to stay at harbour hotels in future, no reflection in the staff as they were lovely - but shame on the senior leader who sanctioned this, why?