I was very disappointed with the quantity & size of bulbs. Also states planting time March to May. Lots of tulips & Daffodils on sale with discount to plant now. Completely my own fault.. fell into... Toon meer
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If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly s... Toon meer
Bedrijf heeft geantwoord
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Toon meer
Bedrijf heeft geantwoord
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Toon meer
Bedrijf heeft geantwoord
2,4
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487 reviews
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A little disappointing
Took a while to arrive. When the order did arrive, was told that part of my order would follow later - it never did. In addition, one of the bare roots I ordered failed to grow.
They gave me a refund for the bare root that failed. The part of the order that never arrived; for some reason they are giving me store credit, even though I would happily accept what I actually ordered but they don't seem to have it, and now don't want to give me a refund.
Not a great experience really.
4 juli 2026
Review zonder uitnodiging
Lost order and lack of response
Orders on the 12th April, by the 1st June it still hadn’t arrived. I raised a query and was told a replacement would be sent. I messaged again on the 17th June having received nothing and requested a refund to be told this needed to be escalated. Now the 3rd July and I have chased again. Shockingly poor service. Do not order from this company
3 juli 2026
Review zonder uitnodiging
Arrived on time and good plants
Arrived on time and good plants. Very happy with my order
3 juli 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Tasha,
Thank you for your lovely review.
We're delighted to hear that your order arrived on time and that you were pleased with the quality of the plants you received. It's wonderful to know everything met your expectations.
We hope your plants continue to thrive and bring plenty of enjoyment to your garden. Thank you for choosing Harding & Bloom!
Delays, Diseased tubers and rotten bulbs
Order was significantly delayed and when eventually delivered after chasing customer service tubers and bulbs were rotten, mouldy and diseased. Was told I’d receive replacements for all but one item as that was now out of stock. Had to chase the company as the replacements never arrived. Was then told I’d be refunded, but only the item that was now out of stock was refunded.
Overall poor customer service, poor quality items and very slow delivery and responses. Do not waste your money.
28 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear that this has been your experience. I understand how disappointing it must have been to experience delivery delays, receive items that you felt were not in an acceptable condition, and then have to repeatedly follow up regarding replacements and refunds.
Although I have been unable to locate a matching account from the details provided in your review, it does appear that you are already in contact with our support team regarding this matter. To ensure your case is handled consistently, any further updates and the outcome of the ongoing review will continue to be provided through your existing support correspondence.
Do not buy from this company.
Do not buy from this company.
Waiting weeks for bulbs to arrive when they did they looked half dead, I still planted them but yes they were dead 😡emails were sent but reluctant to reply too any of them, wanted photos of said bulbs which I sent and still won’t give refund.
Terrible customer service and terrible company.
Still trying to get my £27 back.
2 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Gillian,
Thank you for taking the time to leave a review.
I'm sorry to hear that this has been your experience. I understand how disappointing it must have been to wait for your bulbs, plant them in good faith, and then find that they did not establish as you had hoped. I also appreciate your frustration at feeling that your refund request has not progressed as expected.
Although I have been unable to locate a matching account from the details provided in your review, it does appear that you have already been in contact with our support team regarding this matter. As your enquiry is already being handled, any further updates and the outcome of the review will continue through the existing support correspondence.
Happy Customer
good selection of bulbs. very nice summer display. Definitely recommend
30 oktober 2025
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Thomas,
Thank you for your wonderful review.
We're delighted to hear that you were pleased with the selection of bulbs and that they've rewarded you with a beautiful summer display. It's always fantastic to know our plants are bringing colour and enjoyment to our customers' gardens.
Thank you for your recommendation, and we look forward to helping with your future gardening projects.
How on earth does one make contact.
How on earth does one make contact. I’ve filled the contact form in twice & after the initial response nothing, phone line is disabled.
Can someone help.
I received a consignment 10 days ago of dahlias I didn’t order, but can’t get any response as to how to return them.
Thank you for you reply, I have once again filled in your form, I now await a reply.
19 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Rosemary,
Thank you for taking the time to leave a review.
I'm sorry to hear about your experience. I can appreciate how frustrating it must be to receive an order you weren't expecting and then feel unable to obtain clear guidance on how to return it.
I have been unable to locate a matching account from the information provided in your review. Please submit a new enquiry through our live support feed at https://hardingandbloom.co.uk/pages/contact, including your order details if available. Our team will be happy to investigate and advise you on the next steps.
Thank you for bringing this to our attention.
Happy with my order
1 november 2025
Antwoord van Hardingandbloom
Hi,
Thank you for your review.
We're delighted to hear that you're happy with your order. It's always wonderful to know that our plants and service have met expectations.
We hope your plants thrive and bring plenty of enjoyment to your garden. Thank you for choosing Harding & Bloom.
DO NOT ORDER FROM THIS COMPANY!!!! EVER!!!
DO NOT ORDER FROM THIS COMPANY!!!!
Original order placed in April, after no communication or delivery, chased missing order beginning of May. Finally arrived mid-May after my dispatch being ‘brought forward’ (worth mentioning items were listed as in stock and ready for dispatch)
Upon delivery half the order was missing and advise refund issued. Chased on 3 occasions to finally receive confirmation of refund organised- still no refund mid June. Appalling terrible service, take your money else where!!!
23 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Sophie,
Thank you for taking the time to leave a review.
I'm sorry to hear that your experience was affected by delays, missing items, and the need to repeatedly chase for updates. I completely understand how frustrating this must have been and why it has left you feeling disappointed.
I can see that you have already been in contact with our team regarding this matter. While I'm unable to discuss account-specific details publicly, I can confirm that the issue has since been resolved and updates were provided through the existing support thread.
AVOID!
The 3 bear root plants arrived in early May and at best could be described as dry, bent twigs and in a desperate state. I sent photos in an email complaining and all I have had back is the same holding email and no refund. Terrible customer service - avoid.
19 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Jane,
Thank you for taking the time to leave a review.
I'm sorry to hear that the bare root plants did not arrive in the condition you were expecting and that this has resulted in a disappointing experience. I can understand your concern after receiving plants that appeared unviable and then feeling that progress has been slower than expected after raising the issue with supporting photographs.
I can see that you have already been in contact with our team regarding this matter and that your refund request is currently being handled through the existing support enquiry. While I’m unable to discuss the specifics publicly, please be assured that the matter remains under review and the team will continue to provide updates through the existing correspondence.
If I could give 0 stars I would
If I could give 0 stars I would. Have been waiting for 29 days and counting for a refund and keep being fobbed off. The most incompetent company. Do NOT ORDER FROM THEM
19 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Elaine,
Thank you for sharing your feedback.
I'm sorry to hear that, nearly a month after requesting a refund, you still feel no closer to a resolution. I completely understand why this has left you frustrated and disappointed, particularly when you have been actively seeking updates and feel that the progress made has not met your expectations.
I can see that this matter is already being handled through an existing support enquiry with our team. While I’m unable to discuss the specifics of your case publicly, I can confirm that the refund request remains under review and that the team will continue working with you through the existing correspondence until the matter is concluded.
I appreciate that this has not been the experience you were hoping for, and thank you for taking the time to leave your review.
Utterly deceitful company
Utterly deceitful company! My order did not arrive, nor did the replacement order which they offered to send in its place. Neither did the refund get processed after repeated chasing on the above orders. All I got was AI generated responses saying they were looking into it. They are a bunch of crooks.
18 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi DM,
Thank you for taking the time to leave a review.
I'm sorry to hear about your experience and the frustration this has clearly caused. I can understand how disappointing it must be when an order does not arrive as expected, followed by a replacement not being received and concerns around a refund not being resolved despite follow-up.
I have been unable to locate a matching account from the details provided in your review. However, it does appear that you have already been in contact with our team regarding this matter. As such, any ongoing investigation and updates will continue through the existing support correspondence.
Very good selection in the rescue box
Very good selection in the rescue box. Well packaged and prompt delivery
14 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Jean,
Thank you for your kind review.
We’re really pleased to hear that you were happy with the selection in the rescue box, and that everything arrived well packaged and promptly delivered.
It’s great to know you had a positive experience, and we hope the plants continue to thrive and bring plenty of enjoyment to your garden.
Over 3 months. No refund. Reported. Please do the same!
Over 3 months. No refund and have failed to comply with a data subject access request within the legal time frame. I have since raised this with the ICO, trading standards and the financial ombudsman, and I would encourage anyone reading to a) not order and b) do the same so they are appropriately reprimanded. No doubt this will be met with their classic sorry about the frustration we can’t discuss here, nothing but scammers. Ciaran Barrett, of Croydon, is nothing but a scammer
17 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Megan,
Thank you for taking the time to leave your review.
I’m very sorry if this has been your experience, particularly with the length of time you feel you have been waiting for a resolution and your concerns around both your refund and data request. I completely understand how frustrating and worrying it must be when you feel that clear expectations and communication have not been met.
While I have been unable to locate a matching account from the details provided in your review, I can see that you have already been in contact with our team regarding this matter. As such, this is currently being handled through the existing support correspondence, and any updates or responses will continue to be provided there so it can be properly reviewed and progressed.
Missing item in order and no communication from company
An item in my order was not included and I have not received a refund or any communications from this company. I have reached out to their customer service team several times and have only received stock responses.
12 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Parisa,
I'm sorry to hear that your order was incomplete and that you've been left waiting for both an update and a resolution. I can understand how frustrating it must be to discover that an item was missing and then feel that your subsequent enquiries have not provided the clarity or progress you were looking for.
I can see that you have already been in contact with our customer support team regarding this matter. As your enquiry is already being handled through our support system, any further updates and communication will continue through the existing support thread.
Absolutely terrible service
Absolutely terrible service - I have been requesting my money back for nearly 2 months. The customer service emails are ridiculous they do not answer the questions but instead write a condescending email as a reply. They have no complaints procedure and are totally unprofessional, th8nking you will go away and forget about it. I will be going to trading standards
15 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Selda,
Thank you for taking the time to leave a review.
I'm sorry to hear that you feel so dissatisfied with the handling of your enquiry. I appreciate that waiting an extended period for a resolution, while feeling that your concerns have not been addressed in the way you expected, would understandably be frustrating.
I can see that you already have an active support ticket open with our team regarding this matter. While I'm unable to discuss the specifics of your case publicly, please be assured that your enquiry remains under review and any further updates will continue through the existing support thread.
Dreadful experience!!
Haven’t received our goods or had a replacement confirmed. Email responses are obviously AI and not equipped to make any sort of decision.
I wish I had read the reviews prior to ordering as they were very derogatory and our experience so far has proved them to be accurate.
We will now start the process of trying to get a refund but I am not expecting a swift response given other peoples reviews.
2 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi William,
Thank you for taking the time to leave a review.
I'm sorry to hear that your experience has led to this level of frustration. I appreciate that not having received your order, while also waiting for confirmation on the next steps, has left you feeling disappointed and lacking confidence in the process.
I can see that you have already raised this matter with us and that we have been corresponding through your existing support ticket. As your enquiry is already under review, we will continue providing updates and responding directly through that support thread.
Do not buy from this place
I bought a lot of tubers. The tubers arrived as dusty broken pieces. I took a photo of them and sent off a complaint email. They apologised and said they would send replacement tubers out. I have followed up three times and received nothing. They are scammers and should be avoided at all costs.
15 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Antonia,
I'm sorry to hear that the tubers you received were not in the condition you expected and that the subsequent experience has left you feeling let down. I can appreciate how frustrating it would be to report the issue, be advised that replacements would be arranged, and then feel that progress has not been made despite your follow-up messages.
While I have been unable to locate a matching account from the details available in your review, it appears that you have already been in contact with our support team regarding this matter. As such, any further updates or correspondence will continue through the existing support enquiry.
Thank you for sharing your feedback.
I wish I could give 0 stars...
I wish I could give 0 stars...
I ordered 4 item through Harding and Bloom, one item was missing and on the receipt it said I would be refunded... Which I haven't been. Another item was substituted without my approval, and I didn't want the substitute. The 2 items I did receive don't seem viable.... If they had contacted me about these unavailable items, I would have just cancelled my order.
I've requested a full refund, which apparently they can't process and have to escalate. Sounds like an excuse to me, especially reading on here that nobody seems to have got their refund...
I will report this company to trading standards because from reading these reviews, it seems they're just taking people's money and not fulfilling orders.
The responses from the company on here is also so disappointing, it doesn't seem a resolution is ever reached, and I don't think they ever intend to resolve these issues. I will be discouraging people from using this company wherever I can.
14 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Nicola,
I'm sorry to hear that your order did not meet your expectations. From what you've described, I can understand why you would be frustrated after receiving an incomplete order, an unwanted substitution, concerns about the condition of the items received, and then feeling dissatisfied with the handling of your refund request.
I appreciate that this combination of issues has left you with a very negative impression of both the order and the support process. While I’m unable to discuss account-specific details publicly, I can see that you have already been in contact with our team regarding these concerns. As your enquiry is already being handled through our support system, any further updates will continue through the existing support thread.
Avoid !
Long delay before my order was dispatched. Two items substituted with items I didn’t want or choose! One item missing and I’ve now chased the refund twice and still not received it. Of the items I did receive they were poor quality and only 1/9 has shown any sign of life. Avoid this company. Do not waste your money. I will never order from them again.
13 juni 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Kathryn,
I'm sorry to hear that your order was affected by multiple issues, from the delay in dispatch and unwanted substitutions to the missing item and concerns about the quality of the plants received. I can understand why this experience has left you feeling disappointed.
While I haven't been able to identify a matching account from the details provided in your review, it appears that you have already been in contact with our support team regarding these concerns. As such, any updates or further correspondence will continue through the existing support thread.
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