I was very disappointed with the quantity & size of bulbs. Also states planting time March to May. Lots of tulips & Daffodils on sale with discount to plant now. Completely my own fault.. fell into... Toon meer
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If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly s... Toon meer
Bedrijf heeft geantwoord
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Toon meer
Bedrijf heeft geantwoord
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Toon meer
Bedrijf heeft geantwoord
2,4
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487 reviews
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Unfortunately my order was missing a…
Unfortunately my order was missing a packet of bulbs. Despite several emails promising these would be sent I was then told out of stock. I requested a refund for these as would be too late to plant once back in stock and still after several weeks no refund has been made.
So far, on bulbs planted, the results are mixed with some not showing yet whilst others of same type and from the same bag are doing ok.
Bit disappointed all round really.
23 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Shaun,
I can understand why this has left you disappointed, particularly after initially being told the missing bulbs would be sent, only to later find they were unavailable and then still be waiting on the refund afterwards. By that stage of the season, I completely appreciate why waiting for a restock was no longer a practical option for planting.
I’m also sorry to hear the bulbs you were able to plant have produced mixed results, especially where some from the same batch appear to be growing differently. That understandably adds further frustration after the earlier issues with the order itself.
Without discussing account-specific details publicly, we will continue working on the matter and providing updates through the live support enquiry already raised regarding this issue.
Poor
I placed my order on the 21st march 2026, at which time there was no notes on the website to say that there was a delay with dispatches, I ended up having to chase it up multiple times before finally receiving my order on the 22nd April , only to open it and see that one dahlia had been substituted with no communication first, and another was missing with the note ‘refunded’ next to it. I kept checking but I still wasn’t refunded for the missing tuber so I wrote to them again, they still haven’t refunded me, but instead I have just received a parcel from them (18th May) for the two dahlias I ordered but didn’t receive (the missing one and the swapped one) only to find that neither of them are the dahlias I ordered, both have been substituted and they aren’t even close to what I had originally purchased.
It’s really frustrating, especially when I have been ignored by their customer services, I had asked for a refund for the dahlia that was missing, but I have instead gotten a completely different one and no refund. I’ve never written a bad review in my life but this experience has been a nightmare and I will now have to try and source the two tubers I am missing from another supplier
The quality of the tubers themselves really isn’t great, it’s been a month since my tubers came and it’s about 50/50 on wether they are viable or not, there was quite a few that have all the necks of the tubers broken so I’m not hopeful that they will produce anything but only time will tell
18 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Emily,
I can completely understand why this experience has left you so frustrated and disappointed. After waiting over a month for the original order to arrive, it would understandably have been upsetting to then discover substitutions you hadn’t agreed to, a missing dahlia marked as “refunded” without the refund actually appearing, and later receiving further replacements that again were not the varieties you had originally chosen.
When dahlias are selected for their specific colours, forms, and place within a garden plan, receiving completely different varieties understandably defeats the purpose of carefully choosing them in the first place. I can also appreciate how disheartening it must feel to now be sourcing replacements elsewhere after spending so much time trying to resolve the matter already.
I’m equally sorry to hear your concerns around the condition and viability of some of the tubers received, particularly where damaged necks have left you uncertain whether they will grow successfully at all.
Without discussing account-specific details publicly, I can confirm that we have been responding through our live support feed regarding this matter and will continue working on the enquiry and providing updates there.
Incorrect order and no refund 10 days later
Placed and paid for order online. Incorrect order arrived, minus bulbs worth £31.72. 10 days later and bulbs have not arrived and neither has refund. Only means of contacting company is by email and they just fob you off. Terrible company. I will never use again.
8 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Rosalyn,
I can understand why this experience has been so frustrating, particularly after receiving the wrong order and then still being left waiting for either the missing bulbs or the refund afterwards. That understandably leaves a very poor impression, especially when you were simply trying to get the issue resolved. I’m sorry the experience has caused this level of disappointment.
Without discussing account-specific details publicly, I can confirm that we have responded to your enquiry through our live support feed regarding this matter.
The worst experience
The worst experience. Took the over a month and 3 emails to send some rubbish bulbs. If you don't like being very disappointed, stay completely away from these scammers.
24 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Alex,
I can understand why this experience has left such a poor impression, especially after waiting over a month, sending several follow-ups, and then feeling disappointed by the quality of the bulbs once they finally arrived. That would understandably be frustrating for any customer. I’m sorry the order fell short of expectations.
I haven’t been able to trace an account from the details shared within the review alone, so I’m unable to look into the matter properly from this information. Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the issue further and hopefully help turn the experience around for you.
Delivery takes 3 weeks from point of order !
I sent two online orders , first on 27th April , for some dahlia tubers, the second on 4th May for some anemone corms.
Neither order has yet been received !
It is totally unacceptable and extremely perplexing that this online suppliier of bulbs and plants takes three weeks to fulfill and despatch orders. This removes a good proportion of spring growing time even if the products are in excellent condition . I see from other reviews that product is not always in good order either.
I will not be ordering fro Harding and Bloom again.
27 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Alex,
I can understand why this has been so disappointing, particularly when both the dahlia tubers and anemone corms were ordered weeks apart and neither had arrived within the timeframe you reasonably expected. When planting seasons are limited, delays like this understandably impact the enjoyment and growing time customers plan for. I’m sorry the experience has left you feeling let down and without confidence in ordering again.
I’ve checked the information available within the review, however I haven’t been able to trace a corresponding order on our system from these details alone. Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can look into the orders further and provide you with an update.
Over a month and no sign of my order
I ordered more than a month ago and still hasn’t arrived. I was starting to think the company is a scam which is why I’m here on Trust pilot to check! I have had replies to say they’re sending out replacements but still nothing received and I’m hoping for a refund as I’ve already had to buy the plants I need as these just not going to arrive. I never give bad reviews, it’s just such a shame I have to.
16 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this situation has left you feeling so disappointed, especially after waiting over a month, being told replacements would be sent, and then still finding yourself without the plants you originally ordered. I can also appreciate how frustrating it must have been to make alternative purchases elsewhere after losing confidence the order would arrive in time.
I’m sorry the experience reached the point where you felt compelled to leave a negative review.
From the details shared here, I haven’t been able to match this to an account on our system. However, since you’ve already contacted us through our live support feed, we’ll continue the communication there and provide further updates through that enquiry as it progresses.
Don’t expect ‘fast dispatch’ it’s a lie!
I ordered some agapanthus last week, their Google profile highlights ‘fast dispatch’, this could not be further from the truth! I tried to call them but they have , according to a recorded message, ‘closed there phone lines to streamline customer service!’.
I contacted them on Thursday using their web form and within a few minutes, with the mention of Trustpilot Review, they created a ‘tracking number’ with Royal Mail. But as of midnight on Friday the item has not arrived with Royal Mail. Another smoke screen.
They responded to my web form Friday saying they had dispatched the order and sending me the tracking reference. They suggested the delay was likely with Royal Mail as they may have not scanned the item in.
Since purchasing on the promise of ‘fast dispatch’ a week ago, I notice the price of Agapanthus using their sit has been discounted, probably because it’s getting late to plant them. I am extremely disappointed with the service to date and hope the items arrive quickly or I will be looking to another resolution to this issue.
IMHO I would avoid this company as they don’t do what they say. Also, removing the ability to speak to somebody may reduce costs but it does NOT improve , or ‘streamline’ customer experience!!!
I would have given a 1 star , but at least the web form was responded to, even if the information appears inaccurate. That said I may edit down from two to one if the items don’t materialise with the courier.
15 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Andy,
I can understand why this experience has left you frustrated, particularly after ordering based on the expectation of fast dispatch and then seeing little visible movement on the tracking afterwards. I also appreciate how this would naturally lead to concern when the planting season for agapanthus is time-sensitive.
I’m sorry the communication and dispatch experience has not given you confidence in the service provided.
From the information shared within the review, I haven’t been able to trace a matching account on our system from these details alone. As you’ve already been in touch through our live support feed, further communication and updates regarding the enquiry will continue there as the case is reviewed.
Customer service appalling
I ordered several different types of dahlia bulb. They arrived later. The labels had come off the packets so no idea which tuber was which dahlia. Their customer service is appalling - they do t deal with the issues at all and just send a holding email on a daily basis. I have asked for a full refund and heard nothing. You can’t call them. I will never order from this company again.
15 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this experience has been so frustrating, especially after waiting for the dahlias to arrive and then finding the labels had come away from the packets, leaving you unable to identify which variety was which. That understandably takes away a big part of the excitement of ordering specific dahlias in the first place.
I’m also sorry to hear you felt unsupported while trying to raise the issue and request a refund.
From the information shared in the review, I haven’t been able to locate a matching account on our system from these details alone. However, since you’ve already been in touch through our live support feed, we’ll continue providing updates there once the enquiry has been reviewed further.
Great website easy to navigate website…
Great website easy to navigate website excelant quality beautiful blooms ,arrive very well packed and excelent prices
14 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Christine,
Thank you for the lovely feedback. We’re so pleased to hear you found the website easy to use and that your plants arrived safely packed and in great condition.
Hearing that the blooms have been beautiful and the quality met expectations really does mean a lot. We’re also delighted you found good value across the range.
We truly appreciate your support and hope your garden continues to put on a wonderful display.
Ordered a bee balm root from Harding…
Ordered a bee balm root from Harding and bloom, it was delivered on time with no issues. Unfortunately it failed to sprout. I contacted the company regarding this and they sent me a replacement immediately. There are a lot of negative reviews on here about this company, but my personal experience with them has been very positive.
14 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Kay,
Thank you for taking the time to share your experience. We’re really pleased to hear your bee balm root arrived on time and that the replacement was arranged quickly when the original failed to sprout.
While it’s always disappointing when a plant doesn’t establish as expected, it’s lovely to know the issue was resolved promptly and that you were happy with the support provided afterwards.
We truly appreciate your balanced and thoughtful feedback.
The delivery took such a long time I…
The delivery took such a long time I thought I had been scammed. No emails were ever responded too. Additionally the ranunculus arrived so late I wish I had planted something else as I have been left with 3 empty spaces in my flower beds waiting for these to arrive and now to sprout. If the flowers turn into beautiful healthy plants I will change this rating but for now wouldn’t buy again because of delivery time and lack of customer service
9 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Victoria,
I can understand why this experience left you feeling concerned, especially after such a long delay and not receiving replies while waiting for the ranunculus to arrive. I can also appreciate your frustration at having empty spaces sitting in the flower beds while the planting season was moving on.
I’m sorry the communication and delivery times did not meet expectations on this occasion.
That said, I do hope the ranunculus establish well for you and reward the wait with a beautiful display once they begin to flower.
WOW. NEVER BUY AGAIN
WOW, DISAPPOINTED, WHAT A LACK OF QUALITY BEGONIA BULBS HIGH PRICE, WHICH I DIDN'T COMPLAIN BECAUSE, I HAVE EXPECTED GOOD BULBS
14 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Lazar,
I’m genuinely sorry to hear how disappointed you felt when opening the begonia bulbs, especially after paying a premium price and expecting to receive beautiful, healthy bulbs ready to thrive. It’s understandably frustrating when something you were looking forward to falls short the moment it arrives.
We’d really appreciate the chance to look into this properly for you and hopefully turn the experience around. Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact
If I could write a review with 0 stars…
If I could write a review with 0 stars it would be a better reflection of a truly awful customer experience - paid for express delivery, nothing was depatched, had to chase up via the customer contact form as they have no telephone contact (I suggest you remove your number from your website so customers don't waste their time!). A tuber in the worst condition I have ever seen was despatched, I sent photos showing the poor conditon and was offered a replacement or a refund, I obviously opted for a refund which I am still waiting for several weeks later - how hard can it be to refund ~£10??
18 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this experience has left you feeling so frustrated, particularly after paying for express delivery, then having to chase updates yourself and later receiving a tuber you felt was in very poor condition. After already providing photos and requesting a refund, I appreciate how disappointing it must have been to still be waiting weeks later for resolution. I’m sorry the experience has fallen so far short of expectations.
From the details available within the review, I haven’t been able to trace a corresponding account on our system, which means I’m unable to fully review the matter from the information shared here alone.
Since you’ve already contacted us through our live support feed, we’ll continue providing updates there as the enquiry progresses.
I ordered anemone bulbs Hollandia and…
I ordered anemone bulbs Hollandia and Duet ( bicolor) these are both red and white. I only have red or white or red and white flowers in my garden. They sent lord lieutenant instead of the Duet. These flowers are purple and are neither use or ornament to me. Why do they do this.why not contact to say they do not have what you ordered. Will not be using again.
12 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Clive,
I can understand why this was disappointing, especially when you had specifically chosen the anemone varieties to fit the colour scheme in your garden. Receiving a different variety instead would understandably be frustrating.
I’m sorry the substitution was not communicated clearly beforehand.
Without discussing account-specific details publicly, I can confirm that we received your message through our live support feed and had arranged a replacement regarding this matter. The team has been continuing communication through the support enquiry with further updates.
Absolutely shocking from ordering to…
Absolutely shocking from ordering to delivery, ordered 7 items 5 were replacements. I paid full price to receive items that were now reduced.
Delivery was delayed, had NO notification to advise of this, I had to do the chasing, I paid 33.96 for my order, the cost of what I received was 25.18 as they are all the reduced stock plus I ordered 8 items and received 7.
They don’t look the best either, will I order again? Most certainly not! Lesson learnt!
I received a reply from Harding and Bloom, was very apologetic and vowed to resolve the issues.
I shall update my rating once this is completed.
13 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Sandy,
I can understand why this experience has left you so disappointed, particularly after receiving multiple substitutions, delays without proactive updates, and then finding part of the order missing as well. I can also appreciate your frustration regarding the pricing concerns you’ve raised around the replacement items received.
I’m sorry the order did not arrive as expected or leave you with confidence in the service provided.
From the details shared within the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the order further from this information alone.
Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact
so we can investigate this properly and hopefully turn the experience around for you.
Do not use this company. Pretty website. No substance
I placed an order on 21 March for a number of flowers. I received a Royal Mail notification a few days later informing me a label had been created and they would let me know when they received the package from Harding & Bloom. As yet the package has not arrived, nearly 2 months later. The flowers I ordered were to be gifts for weddings and birthdays I had coming up. I was eventually successful in reaching customer services via email (after having several automated responses and being ignored on instagram) and receiving communication that my package would be posted soon and I would be kept updated. I have not been kept updated. Only one of the items I orders shows as in stock on the website. I have requested a refund and hope to receive it shortly.
21 maart 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Kara,
Waiting nearly two months after placing an order, particularly when the flowers were intended as gifts for important occasions, would understandably be incredibly disappointing. I can also appreciate how frustrating it must have been seeing tracking created but never updated, whilst still feeling left without clear communication afterwards. I’m sorry this experience has let you down.
Since you’ve already been in touch through our live support feed regarding the order and refund request, we’ll continue providing updates there once your enquiry has been reviewed further by the team.
They don't even deserve a1 star
They don't even deserve a1 star
They took my money 5 weeks ago...no parcel
They said 3 weeks ago it was lost in post and would send another but despite asking 4 times for proof of posting for 2nd parcel... nothing.Asked for a refund... nothing.
So I reported to my bank and they have refunded me and they are chasing the company...
Do not use this company
4 april 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Jacquie,
Waiting this long after placing an order, then being told a replacement would be sent and still feeling left without clear updates afterwards, would understandably be extremely frustrating and disappointing. I can appreciate why this experience has caused such a loss of confidence.
I’m sorry the situation has left you feeling this way.
Without discussing specific account details publicly, we can confirm that we have responded through our live support feed regarding the enquiry and are actively continuing to work through the concern raised there.
Had very poor service and should have…
Had very poor service and should have read review's first , item did not arrive and was promised another, never arrived requested refund but told it’s in review.
As a previous customer time to take them to court under consumer act
1 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi,
I can understand why this experience has left you so disappointed, particularly after being told a replacement would be sent and then still not receiving either the item or the refund you requested afterwards. As a returning customer, I appreciate this would feel especially frustrating. I’m sorry the experience has led to this level of dissatisfaction.
From the details shared in the review, I haven’t been able to match this to an account on our system, so I’m unable to investigate the matter further from the information available here.
Since you’ve already contacted us through our live support feed, we’ll respond there once your enquiry has been reviewed by the team.
Refund received after threat of Court action
Here is an update regarding my requested refund following my previous 2 posts :- I wrote to H&B on 08/05/26 advising that due to their non-compliance with the 14 day rule for requested refunds under the Consumer Rights Act 2015, that I was intending to take them to the Small Claims Court to claim full and final redress, including a claim for reimbursement of Court fees and an amount for the stress caused, and that I was also reporting them to Trading Standards. And surprise, surprise an email came the following day (09/05/26) to advise that my refund had been sent, and I finally received it yesterday (11/05/26). I would urge all of you who are in the same position to do the same. I should add here that I would absolutely have gone through with the Court action had they not sent my refund, as this was not just about the refund per se, it was about their modus operandi and appalling behaviour. I will NEVER order from H&B again, and I would advise everyone to avoid this company at all costs.
11 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Imelda,
After spending weeks chasing updates, repeatedly following up about the refund, and feeling you had to escalate matters formally before seeing progress, I can completely appreciate why this experience left such a negative impression. That would understandably be both frustrating and draining to deal with.
Without discussing account-specific details publicly, I can confirm that the refund relating to this matter was processed, and I’m pleased to hear it has now been received successfully.
I’m sorry the overall handling of the situation left you feeling so dissatisfied with the experience.
Poor service and communication
I ordered on 5th May and no response still after multiple emails and Customer Support Forms x2 completed . They even say they will be delivered in April .
First time purchasing and never again - I will be seeking a full refund if I do not hear within a week.
Very disappointed
12 mei 2026
Review zonder uitnodiging
Antwoord van Hardingandbloom
Hi Sandra,
I can understand why this has been disappointing, especially after submitting multiple enquiries and then seeing delivery messaging that didn’t align with the timing of your order.
From the information shared in the review, I haven’t been able to locate a matching account on our system, so I’m unable to review the order further from these details alone.
We are continuing to work through the enquiries submitted through our live support feed, and once your ticket has been reviewed, the team will respond there with an update.
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