Hassle Free Letting Reviews 

121
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I would like to thank Ella for all her help and support in resolving my washing machine issue. She was very helpful, understanding, and kept me updated while chasing the contractor. The contractor has... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Highly efficient with my specific issue. Ella dealt with this very quickly and it was resolved within 24 hours.

Beoordeeld met 4 van de 5 sterren

HassleFreelettings have been so helpful since they started managing my property. Shout out to Charlotte Flectcher that is always an email away. She has been so helpful, explains every details without... Toon meer

Beoordeeld met 5 van de 5 sterren

As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. Th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder
  2. Huurwoningen

Geschreven door het bedrijf

Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

121 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,7

Alle reviews

(121)

45 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

A well-structured and efficient…

A well-structured and efficient lettings service. The team demonstrated strong attention to detail, clear communication, and a proactive approach throughout the tenancy setup. Everything was handled professionally and on time, making the move-in process smooth and reassuring. I would happily recommend them

23 december 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thank you for your great review! We really appreciate it!

Beoordeeld met 1 van de 5 sterren

Unprofessional

Maintenance services very cheap,
Unprofessional. Do not trust them.you life will be in danger

27 augustus 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Dear Mashhur,

We are sorry to hear that you feel this way, as this is certainly not the level of service we aim to provide to any of our tenants or landlords.

You first reported a small damp patch on your ceiling on Wednesday and provided a photo. Our contractor attended the very next day to assess the issue and supplied a quote over the weekend. Unfortunately, the issue worsened, but we were not made aware of this until Sunday, when you informed us that part of the ceiling had collapsed.

On the same day, we immediately obtained the landlord’s approval and arranged alternative accommodation for you while repairs were carried out.

Our contractor attended again on Tuesday and replaced the entire ceiling. We continue to monitor the situation closely and provide ongoing support to ensure everything is resolved to the highest standard.

Our team is still in contact with you and remains committed to improving your experience.

Thank you for your patience and cooperation.

Beoordeeld met 5 van de 5 sterren

amazing team who work hard to make your…

amazing team who work hard to make your experience quick and simple. big shout out to
Ella Sotillo who helped me resolve my bath and tile issue in the kitchen. Thank you so much for all your hard work

21 mei 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks for your review Lauryn, this is great to hear. We will pass on your feedback to Ella

Beoordeeld met 5 van de 5 sterren

Staff are always helpful and friendly.

Had a few issues with the property that needed resolving over the last year or so, always found the staff - Ella, in particular - to be communicative, friendly, and professional.

12 mei 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks Tom for your review

Beoordeeld met 5 van de 5 sterren

Bed fixing

I had an issue with a broken bed that had completely collapsed whilst I was back at home for the previous weekend and I realised something wasn’t right when I came back. I emailed Hassle Free who’s amazing communication with the landlord and the maintenance guy and I got given a brand new bed as a replacement within 1 hour. It was all sorted out within 3 hours and finished by lunch time! Incredible team at Hassle Free who are so lovely and always respond so quickly to anything!

4 april 2025
Review zonder uitnodiging
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Antwoord van Hassle Free Letting

Thanks Aimee

Beoordeeld met 5 van de 5 sterren

Hassle Free letting - cracked window

I contacted hassle free letting regarding a cracked window, Ella at hassle free was extremely helpful in keeping me in the loop regarding her phone calls with the landlord and continued to help until the problem was resolved. I am extremely grateful.

29 maart 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks Jake, we appreciate the review

Beoordeeld met 5 van de 5 sterren

I have needed some professional advice…

I have needed some professional advice concerning the letting of one of my properties.
I spoke to Charlotte Fletcher.
Charlotte was polite, helpful and gave me some very good advice.
Thank you Charlotte, and Hassle Free Letting.

25 maart 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks for your review Mrs Ferguson, we will be sure that it's passed on to Charlotte

Beoordeeld met 5 van de 5 sterren

I am glad to have this company

I am glad to have this company. They have been great throughout my issues I've been having.

Whenever I have a issue they are quick to respond and get the issue sorted quickly and effectively.

Brilliant company and support

26 maart 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks for your review

Beoordeeld met 5 van de 5 sterren

"I've had a very positive experience…

"I've had a very positive experience renting my flat through Hassle Free Lettings. Flat itself is of a good quality, well-maintained and comfortable. I've been particularly impressed with the satisfaction with the maintenance service. Any issues have
been addressed promptly and efficiently. Furthermore, the quick response for enquiries has made communication easy and stress-free. I would highly recommend them."

27 februari 2025
Review zonder uitnodiging
Logo Hassle Free Letting

Antwoord van Hassle Free Letting

Thanks Dmytro, we appreciate the review and positive feedback

Beoordeeld met 5 van de 5 sterren

Very Good

Had a very good experience with this company. I have had a problem with my boiler and has been fixed the same day, thanks to our assistant Ella , she's been very kind and extremely professional to get in touch with our contractor.

8 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a great experience with this…

I had a great experience with this agency when dealing with a kitchen pipe leak. Ella, in particular, was amazing—she patiently listened to my concerns, provided quick responses, and efficiently resolved the issue. Her professionalism and attentiveness made the whole process smooth and stress-free. Highly recommend her and the team!

20 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ella Sotillo

This rating goes out to Ella Sotillo! She is amazing at passing on information and is very kind and polite.

5 februari 2025
Review zonder uitnodiging

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