Hassle Free Letting Reviews 

Ella from Hassle Free Letting is my main point of contact for all the issues with my HMOs. As a foreigner (living in Germany) it’s absolutely necessary to have a good power team in the UK that takes care of just everything. Ella is always on top of it. She has this rare Go Getter attitude that makes my life easy. Thanks a lot, Ella. I could do it without you. :-)

As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. This is always the case with any issue we have had. They sort it all out so quickly and efficiently. Top company

Recent change in circumstances has resulted in more frequent contact with Ella. She has been most helpful with information and communication for a number of queries I have raised.

Just wanted to say a big thank you to Ella at Hassle-Free Lettings. I called her today about a situation that had me quite worried, and she was so helpful, understanding, and reassuring. She kept me updated, took my concerns seriously, and helped me feel much calmer.
We have been with Hassle-Free Lettings for almost a year now and have always had a good experience. Thank you for your support and care.

Incredibly impressed with the team for their fast communication and response, quality repairs and it’s truly hassle free.

We recently had problem with our drain system in the house and I contacted Hassle Free Lettings and I spoke to Ella.
Ella has always been helpful and solves the problem for us so always recommend hassle Free Letting.
The best Customer Service so far by any letting agents.
Thanks for the help, Ella.

Ella is always quick to reply and get services organised to come to the flat. Would definitely rent with Hassle Free again!

Well done to team at HFL for resolving many complex issues when taking over management from a different agent. Thank you

Ella dealt with a problem that the tenant had quickly and efficiently. It was a complex problem involving a few different tradespeople but Ella dealt with it all. Very happy.

Ella has been very helpful in resolving the issue with our flat kitchen sink. Great communication and prompt response. I'm really happy with her services.

Excellent service from start to finish. The team helped me secure a property very quickly and made the entire process stress-free. Communication was always clear and professional, and they were happy to answer any questions I had. Since moving in, their maintenance support has also been outstanding, with issues being addressed promptly and efficiently. It’s rare to find a letting agency that provides such good service both before and after moving in. Highly recommended.

Ella was friendly, professional, and very helpful in getting a leak issue resolved at my flat. Communication was excellent, and the process was handled smoothly from start to finish. Thank you for your support!

Had a leaking toilet and after emailing Emma from Hassle Free Letting we had the plumber at our home within days to fix the leak. Amazing response, thank you Ella.

Wow......just wow......I had a problem property that had been empty for months, Charlotte and Lorraine took over the marketing, 10 viewings within 4 days, referenced within another 4 days and due to move in this week......... absolutely amazing. I've worked with Charlotte as a contractor before, she was amazing then, but she is even better as a landlord! 5 stars only because I can't give 6!

Ella
Did an excellent job getting my drain leak fixed real quick
Pleased at the prompt action and polite response

We needed a new fridge and Ella did an excellent job at kicking of the process for it by speaking to the landlord and even working with local agents for delivery and installation of the new fridge. Throughout the process i was kept in the loop with regular updates. As always its a pleasure to work with Ella, her enthusiasm to help you is highly appreciated!

Very quick response and problem solved within a few hours.

They all very helpful. Especially Ella she will sort everything out.

Thanks Ella for your support and follow-up on maintenance issues. When I ring Hassle Free Lettings, I always want to speak with Ella because I know she’s going to see any issue through till it sorted. Your calm way of explaining any delay is top notch. Thanks ones again. Thanks Hassle Free

The annual electrical safety check at our property identified potentially serious issues that required prompt rectification. As usual, Ella was extremely quick to forward the quotation for repairs and to instruct the contractor as soon as we had authorised the work. Consequently, important safety-related work was carried out in a timely manner - many thanks Ella. My award of 4 stars, rather than 5, is because we had to pay the full cost of the work in advance rather than it being deducted from the rental income. However, we understand that was a contractor's requirement, not HFL policy.