Hatfields Reviews 

What started out as a relatively positive experience buying my approved used Range Rover Sport sadly turned out to be rather disappointing.

I found the car I was after online and due to these Covid times I did the transaction virtually, trusting that the vehicle would be picked up as described and prepped to Range Rover's usual exacting standards. The sales process was simple and easy and everything went through fine.

On the day of delivery was when things unfortunately went downhill. Upon arrival to collect my car, I was advised that at the last minute while prepping the car, some damage had been caused to the drivers seat leather. They were extremely apologetic that this had happened and suggested that they'd do anything to put it right, despite it clearly putting a dampener on the collection of my new car. Some options were suggested to repair the damage including them collecting and returning the car, or having one of their nearer garages repair the damage on their behalf. The latter would have been my preference with it being a 150mile round trip, but they were keen to have it back with their trim specialist.

Fast forward and I felt like I was constantly having to chase to try and get the car booked with them for repair, to no avail. In this time i'd also noticed another large dent and scratch on the roof of the vehicle (which upon referring back to an original photo I took of the vehicle on collection I noticed was there too). At this point they said that their other garage would be in touch to carry out the repairs and i'd hear from them to get a booking. I didn't.

At this point i've given up chasing. Regardless of the expense of the car, as a luxury dealer I expected better to be honest. It very much felt like once i'd driven off that was that. I would have hoped they'd go out of their way to put it right as they seemed to suggest they would, but I shouldn't have to feel like i'm chasing constantly for a resolution.

Very disappointing.

We ordered our Jaguar XF from Hatfields Jaguar in Liverpool less than 2 weeks ago . Sales guy was Jay Grant . Always chatting to you , keeping you informed . This is my second Jaguar from Jay , and hopefully not the last . Top bloke . The staff at Hatfields Liverpool are so nice , they all come to view you as you sit in your NEW car and give really nice comments , makes you feel so special . Thanks again Jay

Disgrace trying to charge £100 for a simple change of Volvo on call ownership. I rang another Volvo dealership who advised it was a five minute process and there would be no charge.

I will be taking my vehicle elsewhere for servicing as it’s clear from my initial call that I will be nickel and dimed at every point!

We bought our Jaguar from Hatfields just over 2 years ago. The sales service as you would expect was very good. Once the sale had been made however, the support and customer service disappeared. We have been without our car for 5 months in that 2 years and the service and treatment has been shambolic.
We currently have a complaint that has been running for over a year and we have been passed from pillar to post around the Jaguar network with absolutely nothing done, not even a hint of an apology. Very sad to report as we looked forward to owning the car.
We will be asking the Ombudsman to make a fair and reasonable judgement and to force Hatfields into accepting responsibility for poor service and encouraging them to treat customers fairly and reasonably.

UTTER THEFT - 1ST SERVICE ON F PACE = £583 !

DONT BOTHER

A) BUYING A JAGUAR
B) GETTING IT SERVICED AT HATFIELDS

MY WIFE TOOK HER CAR FOR A 1ST SERVICE = UNDER 8000 MILES AND WAS CHARGED £583.00 !

WOW - HAD 3 ONLINE QUOTES AND THE AVERAGE PRICE WAS £147 FOR THIS SAME SERVICE.

COURSE THEY FLUFF IT UP AND SUGGEST THERE IS MORE WORK DONE ETC ETC AND "IT HAS BEEN MAIN DEALER SERVICED"

WONDERFUL - AT 4 TIMES THE PRICE OF ELSEWHERE

REASSURRINGLY EXPENSIVE THEN !

HAD A V12 BENTLEY (19 PLATE) SERVICED A WEEK AGO AND COST £720.00

SO BE WARNED ...........

Appalling service. I wanted to trade in my cherised Jaguar F Type for a newer model. The new colours available were not great so we asked for a custom colour and were told this would be an extra £11k! We decided to think about it and whilst we were thinking, Hatfields de-registered my car with the DVLA and put it on Auto Trader for sale!!! Dreadful. They wanted to sell and make money on my car and they did just that, but because we did not like the new Jaguar colours and didn't want to spend another £11k on top of the purchase price, we now have no car at all and they have made a killling on my gorgeous Jaguar. I will never deal with these people again. Beware of their sales tactics.

I purchased a used Range Rover Evoque from Hatfield’s in Liverpool. The level of deception deployed in order to get a sale was mind blowing and it continued long after sale. No second key (the spare is kept elsewhere for security reasons .....lie!) car was sold with full service history (lie!) and it took me 3 weeks to obtain it, only to find that the first service was done at 43,000 miles by them. I was told that the sat nav had been digitally updated (lie..... it’s a USB and costs around £140 so hadn’t been done). There were 2 faults and a update in the computer system which hadn’t been addressed.... so hadn’t it actually been serviced at all???
The whole experience when collecting the car was also disappointing, the car was poorly valeted and, despite having driven 6.5 hrs to collect, I was kept waiting 3.5 hours before I was able to drive away, without even the offer of a cup of tea.
Had a refund but was left severely out of pocket and without a vehicle. Not to mention this was a 50th birthday present which went back the day before my birthday.... so they ruined that too! Avoid this dealership like the plague

I have recently been looking to purchase a new vehicle and found myself in Hatfields Jaguar Sheffield. The service that Alexander Osborne provided the second that we walked into the door was unrivalled by any other dealership. The service was consistent throughout my decision making process with Alexander always going the extra mile by sending video clips of the car etc -
Sales but not in a pushy way, just extremely knowledgeable and helpful. Alexander is extremely conscientious and a credit to this dealership. I will be more than happy to recommend Hatfields Jaguar to anyone I know.

Jaguar Wakefield always excellent from purchase to service. Excellent communication. Highly recommended.

Purchased a brand new Volvo V40 at Bury Hatfields in November 2019, my sales manager was Chris.

I was very impressed with Chris, he was very informative, and explained everything I needed to know, he kept me up to date right the way through to collection of my new car, and he smelt really nice!

I would highly recommend Volvo at Bury.

I had a puncture on my car during a long journey between Scotland and England. Another garage had said it couldn't be repaired, and i couldn't find a replacement tyre anywhere. But Hatfields Liverpool not only repaired the original, but valeted the car and gave me a full charge (it's electric) at a very reasonable price. Great service all round.

Hatfields Volvo Bury

No chance of going to the gym for second day on the trot due to very poor service by Volvo Hatfields Bury.

Never giving them my custom again. My car has had 7 years of services here.

Yr 1 Lost my car key! My car had to stay in the garage overnight blocking in by other cars to prevent it being stolen.

Yr 2 OK

Yr 3 OK

Yr 4 Car kept overnight for failed MOT. The Volvo did not have a rear brake light in stock for my Volvo! How can you not have that in stock?

Yr 5 Did not do all jobs required (I asked them to check tailgate strut but they didnt bother).

Yr 6 Full service but they didnt bother to collect until 11.30 so they could not do full service. Reduced service s9 I worry about parts which should have been replaced failing and causing damage to the car. Did not check tailgate strut yet again.

Yr 7 Failed MOT due to rear brake light bulb fail and spring broken. The spring was not in stock so I am carless for two days which meant my family was also grounded. No football training for Aaron and no gym for me. Did not bother to check the tailgate strut (again). Did not bother to send me video showing what was wrong with the car. 30 quid spent on taxis getting around with no car.

Shocking service for what is a very nice car.

Never going there again.

The whole experience of buying a car from Hatfield’s Wakefield was a pleasure and made easy. Out of hours promt answers to questions, Geoff is a credit to Hatfield’s
Thanks