Sold a gold sovereign ring that belonged to my father, it had been in a drawer for over 26 years. The service from Hatton Garden Metals was outstanding, 3 days from ordering the bag to offer to accept... Toon meer
Bedrijf heeft geantwoord
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I can Highly recommend this company. I used the packaging which they sent to me which was for next day guaranteed delivery. An offer was sent to me within a couple of hours of being delivered which wa... Toon meer
Bedrijf heeft geantwoord
Great experience, best value in the market, dispatched the same day and received next morning with the Royal Mail. I’ll go back and buying once again. Thank you. Patrick
Very good price received for my gold items- more than expected. Would advise sending items early in the week using the Royal Mail Special Delivery envelope they provide promptly on request. Post this... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hatton Garden Metals based at Plouviez House, 19 - 20 Hatton Place, Hatton Garden, London EC1N 8RU We are a market-leading online gold buyer and seller, specialising in secure postal gold services. Based in London’s historic jewellery district, Hatton Garden, we have built a strong reputation for offering some of the most competitive prices for gold in the UK. Our commitment to honesty, efficiency and transparent pricing has helped us set new standards within the gold industry. Customers trust us for our professional service, clear communication and consistently high payouts. Our advanced tracking system allows you to monitor your parcel at every stage of the process, providing complete visibility and peace of mind from the moment you send your items to us. Once your gold has been received and processed, payments are made the same day, ensuring a fast and straightforward experience. Or visit us in person in Hatton Garden, London - no appointment required. We make selling your gold simple, secure and rewarding.
Sell & Buy Gold Today!
Geschreven door het bedrijf
- Get Top Prices for Your Gold Today
- Your go-to destination as the UK's premier Bullion Dealers for gold, silver, and precious metals.
Buy Physical Gold & Silver
Low premiums & Free Next Day Insured Delivery*
Hatton Garden Metal is one of the UK’s Top Rated Gold Bullion Dealers, renown for its credibility and reliability in providing gold bullion for investment purposes for UK gold investors. We offer our gold coins, gold bars, and bullion with the lowest premiums and a complete storage solution is provided for all metal purchases
Contactgegevens
Plouviez House, 19-20 Hatton Place, London EC1N 8RU, EC1N 8RU, London, Verenigd Koninkrijk
- 0207 404 4000
- contactus@hattongardenmetals.com
- www.hattongardenmetals.com
The UK's Top Rated Gold Dealer
4,9
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Believe the good reviews
The online process was simple. I received an instant quote and unique number. Slight hiccup in timing since I waited for a postage envelope which I thought I’d ordered but didn’t arrive. I decided to send items in my own packaging. Posted yesterday and was paid today. Amazing service and the price was even better than quoted. Have recommended to a friend already who was waiting to hear of my experience. I would definitely use this service again.
23 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thanks so much Kim for your kind words!
We’re really glad you found the process easy and that everything—from the instant quote to receiving your payment—went smoothly.
It’s great to hear you’d recommend us to a friend, and we’d be more than happy to help you again in the future
From the Team at Hatton Garden Metals!
Professional Service Provider
From start to finish fantastic, professional service provided.
Every communication concise and courteous and clear.
Fully endorsed and reccomended.
22 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Justin, for your kind words and recommendation.
It’s great to hear that you found the service clear, professional, and courteous from start to finish.
Your feedback is genuinely appreciated and the entire Hatton Garden Metals Team look forward to working with you again in the future.
-HGM Team!
5 star service and price from Hatton…
5 star service and price from Hatton Garden
20 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you for your 5-star review Martin!
Everyone at Hatton Garden Metals is really pleased to hear you were happy with both the service and the price.
Your feedback means a lot to us, and we hope to assist you again in the future.
-From The HGM Team
Excellent service
Excellent service. Please that they kept to the initial quote given. An excellent service to provide a 'locke-in' quote which the honour. No changing to a lower quote once received your goods like many other online buyers. Very fast process and payout. Easy to use. Have used many times. Highly recommend
20 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your kind review!
We’re really pleased to hear you’ve had such a positive experience with us, especially that the guaranteed quote and quick payout stood out.
We truly appreciate your continued support and recommendation.
The Hatton Garden Metals Team look forward to helping you again in the future.
Truly amazed 10/10
Truly amazed. I had a lot of odds and ends of silver and a little bit of gold as my mother was a jeweller. Scraps & unwanted pieces. I ordered two of the ‘Gold packs’ which quickly came in the post. I filled out the forms for each. Posted them back. I was really worried whether they would get there safely or not. I would have rather gone in person but they are not open at the weekend. I posted them on Wednesday Lunchtime. By the NEXT day I had the money in my account. I couldn’t believe it. What an incredible service. I also rang them on the phone before I sent the items just to put my mind at ease and understand how to do it. They were lovely on the phone. Recommend 100%. It was worth a lot more than I thought too. Really worth doing!
16 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your amazing feedback!
We’re really pleased to hear that you had such a positive experience, especially as we know sending items through the post can feel a bit nerve-wracking at first.
We’re delighted everything arrived safely and that the turnaround was quicker than expected — and even better that the value exceeded what you had in mind!
Thank you again for your recommendation, it really means a lot to us.
The HGM will be more than happy to help you again in the future.
I asked for the best time to visit the…
I asked for the best time to visit the office but got told “anytime”. Upon arrival I found a long queue with not clue on how long it would take to be received.
It turns out it took a long time because staff shortage meanwhile there was no access to the toilet. Staff in general seemed slow and did not acknowledge the queue building up.
All in all, the experience is not great.” For customers.
17 april 2026
Review zonder uitnodiging
Very straight forward excellent website…
Very straight forward excellent website easy to follow. Had a great experience learned a lot about how easy it is to buy and sell gold with harton market medal.
16 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you for your lovely feedback, Sarah!
We’re really glad you found the website easy to use and that the process felt straightforward. It’s great to hear you had a positive experience and found it helpful in understanding how to buy and sell gold.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
- From the Team at Hatton Garden Metals!
Superb service
Superb service. I sent away a few old pieces .. was delighted with their offer. Super fast settlement and most straightforward. I would highly recommend and will definitely use again.
16 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your kind review, Alison!
We’re really pleased to hear you were delighted with the offer and found the process straightforward. It’s great to know everything was quick and easy for you.
Everyone at Hatton Garden Metals truly appreciates your recommendation and look forward to helping you again in the future.
Can't fault the price and service
Can't fault the price and service. Got my guaranteed price quote, mailed via Royal Mail Special Delivery by 1pm, insured.
Got payment, more than guarantee in the quote, within 4 hours by FP.
£399 for half sov. Local jeweller offered £250 !! , local dealer offered £370.
16 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Charles for your great feedback!
We’re really pleased to hear that you were happy with both the price and the service, and that everything—from posting to payment—was smooth and quick. It’s especially good to know we exceeded your quoted price.
We really appreciate you taking the time to share your experience, and everyone from the HGM Team hope to help you again in the future.
Excellent and reliable service
I visited HGM in person at their new premises. The security personnel kindly escorted me through the doors into the seated counter reception area. With Just a short wait the service I received was so professional and relaxed. I was informed on arrival that registering an online account with the business would keep future transaction process simple at the counter. All the assistants gave customers an individually pleasant welcome and advice with buying and selling gold in a relaxed manner. Transaction and payments are straightforward during selling or receiving your purchase. Im sure anyone visiting HGM would feel delighted and happy about the good service from this business and wonderful sales team Iike I felt.
Thanks again..
19 maart 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Gary for your kind words!
We’re so pleased to hear you had a positive experience at our new premises and that the team made you feel welcome and at ease.
It’s great to know the process felt straightforward and relaxed, as that’s exactly what we aim for.
Everyone from Hatton Garden Metals look forward to welcoming you back again soon.
Thanks again from the HGM team!
Excellent customer service and high…
Excellent customer service and high price for sell i got.
Thank you very much
15 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you very much for your kind review!
We're delighted to hear that you were happy with our customer service and the price you received.
We really appreciate your support and hope to see you again in the future.
From everyone at Hatton Garden Metals!
Excellent straightforward service
Excellent straightforward service. Very happy
15 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Mike for your kind feedback!
We're delighted to hear you found our service excellent and straightforward.
The team at Hatton Garden Metals really appreciate your support and look forward to assisting you again in the future.
What an incredible company to deal…
What an incredible company to deal with. They gave me a good quote based on what I thought I had. I had however, mistaken some 18ct gold for 9ct, so when they received my parcel they updated their offer, making it even better. Then, they had paid the money into my account within a very short space of time, the same day that they received the parcel. Would definitely use them again, what a trustworthy organisation they are. Many thanks.
14 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thanks so much for your wonderful review, Morwenna.
We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you were happy with the process, especially the updated valuation and the speed of payment.
Your kind words about trust mean a great deal to us, and we’re really pleased we could provide a service you felt confident in.
We look forward to assisting you again in the future.
From The Hatton Garden Metals Team!
Very professional handling of complaint
Update 14 April 2026
Tom from Hatton Garden Metals called me promptly this morning to sort the problem of underpayment out. I should have received a note saying one of the items was not of the right description. But I did not. He asked me to forward the emails I received. He called me right back. The difference was indeed due to the single item. Very professional handling. I am satisfied with the explanation given and the handling of my complaint about underpayment.
8 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you for your update and for giving us the opportunity to resolve this for you. We’re glad Tom was able to clarify everything and address your concerns promptly.
We appreciate your understanding and your kind feedback—it means a lot to us. If there’s anything else we can help with, please don’t hesitate to get in touch.
From the Hatton Garden Metals Team!
Absolutely fantastic service by HGM
Absolutely fantastic service by HGM, gold pack requested and received next day, packaged my gold and returned same day, had my offer by 1130 next day and payment sent same day.
Great buying prices, quick and seamless service!
10 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your great review!
We’re really pleased to hear the whole process was quick and seamless for you. It’s great to know you were happy with both the service and the pricing.
Everyone at Hatton Garden Metals really appreciate your feedback and support!
Charming helpful and rapid payment
Charming helpful and rapid payment. All very straightforward.
9 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Sarah for your kind review!
We’re really pleased to hear you found everything straightforward and were happy with the service and speed of payment.
Thank you from the HGM Team!
Very easy from start to finish
Very easy from start to finish. I chose to use their method of posting and received it the day after I requested it. Popped my items in the post that day and the money was in my account the following afternoon. Great service.
9 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you for your lovely review!
We’re so pleased to hear everything was quick and easy from start to finish, and that the process worked smoothly for you. It’s great to know you were happy with the speed of service too.
Thanks again for choosing us! From everyone at Hatton Garden Metals!
Excellent experience with Hatton Garden…
Excellent experience with Hatton Garden Metals. I did a lot of research before deciding to sell my gold so felt educated and walked away from a couple of previous offers from competitors. Sent the gold off in the post to these guys and I got the best price by far and a quick hassle free service. Thank you GK
9 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your review, Gayle.
We’re really glad to hear you took the time to research and felt confident in your decision, and even more pleased that we could offer you the best price and a smooth, hassle-free service.
We really appreciate you choosing Hatton Garden Metals.
Gold evaluation
So easy and effortless process to send your order off, in an envelope pack that is sent to you. Clear and precise instructions on how to fill out your inventory and information. Your items are sent secure prepaid shipping and from posting to receiving the evaluation was all done in a week. So impressed won’t hesitate to recommend
9 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you Jack, so much for your kind review!
We’re really pleased to hear you found the process easy and straightforward, and that everything from sending your items to receiving the valuation was quick and secure. That’s exactly the experience we aim to provide.
Everyone at Hatton Garden Metals really appreciate your recommendation – it means a lot to us.
Absolutely brilliant service
Absolutely brilliant service, posted Tuesday, paid Wednesday. Thank you for making it all so easy. Highly recommend
8 april 2026
Review zonder uitnodiging
Antwoord van Hatton Garden Metals
Thank you so much for your lovely feedback!
We're really pleased to hear everything went smoothly and quickly for you. Making the process easy and hassle-free is exactly what we aim for.
We really appreciate the recommendation from everyone at Hatton Garden Metals!
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