Hays Travel - 1 Direct Booking Centre Reviews 

The lady that dealt with my query was helpful from start to finish

A lovely lady named Nadine was very helpful very patient with all the questions we had to ask Ann And she found the best deal for us. We are very pleased. We have even recommended the same cruise to a friend. Hopefully they will be in touch with you soon to book as well.

Very happy with my experience, holiday was an excellent price and Nadine even got an extra £100 off!

Helpful , no pressure to buy now, and spending local.

Samantha Elliot, The best ever she was so helpful, bless her so thankful to her and going above and beyond - people like Sam is why we keep coming back to Hays Travel :)

Naomi W .
Very friendly, efficient service all round. Found a fantastic holiday for us everything included and more.
Went above and beyond for us.

Just simply brilliant the service agent did everything she could to make things work well I will be back

Derek took time and explained our options and helped find us the perfect holiday

Listened to my brief and put together a fabulous trip and answered all my questions. Samuel Robson was great, very knowledgeable and professional, will definitely use for my next trip!

Good quality advice from Urmila and good price too

Joanne whom delt with was fantastic from start to finish, noting was a bother and she also found us a great deal.

Ist time to use this method. Very impressed with the lady who's helped us through our booking.

Service is good when you can get hold of someone. I’ve sent a few emails asking questions regarding my recent booking and as yet still awaiting a reply

A disaster....right hand left hand syndrome comes to mind. I had a query regarding the stated baggage allowance from K.L. to Chiang Mai on my Vista confirmation. I spoke to Jess who informed me that she would have to check. I was on hold for 10 minutes, at which point I put the phone down. I rang again, this time speaking to Cory. She also could not answer my query, however she said that she would ring me back, which she did. She confirmed what was on the confirmation i.e. 30kg on a short haul flight. I am not convinced that this is the case.....the flight from Heathrow to K.L. is only 23kg! Also on the Hayes confirmation it states Heathrow to K.L. flight "Meals included" N, the inference being that no meals are included on the flight. I have been assured that this is not the case, so I ask the question why is the information SO misleading. I also asked Cory if Vista and Hayes were the same company, she said they are. Jess tells me this is not the case! I have spent all morning trying to unravel what I consider to be very confusing and contradictory information. I usually book with Trailfinders, and have always found them to be very professional. For this holiday I decided to give Hayes a try, but I am already beginning to question my decision. I would respectfully suggest that more training of staff is in order....not least leaving clients on hold for 10 minutes which is completely unacceptable. I look forward to receiving your response. Diane E Hill booking ref HTR-748592

Excellent customer service I phoned explained what I wanted (wasn't straight forward). Nadine was absolutely amazing rang me back next day with exactly what I wanted and asked for,Nadine was as genuinely happy for me and she had pulled it off.

Great service

Your agent Sally i spoke to was very well informed on the hotel we chose and gave me confidence to book our holiday.
Thank you very much
PAUL WHITE

Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get something around a budget i preferred i thought id give hayes travel a try and took around 10 mins to decide on the break get it booked and feel stress free.

Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST!

All future holidays will be booked with hays and specifically with Samantha