Hays Travel - Aberdeen Reviews 

We popped into Hay's in Aberdeen a few weeks ago to see about booking a break to Alicante in October '26. We were greeted warmly by Abi, who was so welcoming and helpful with our enquiry. We have not been to Spain before, so we really appreciated her help and expertise in exploring the options, nothing was too much trouble. In the end, we decided to think about it, but Abi kept in touch for the next few weeks until we eventually opted for a break in February '27 at the same hotel. Her professional, no-pressure and friendly manner combined with her knowledge was vital in us choosing the right package and she is a credit to Hay's, who we had never used before. Needless to say, we'll be back. Great experience.

Went in to the Bon Accord Centre Branch today to book my trip. On arrival all staff were busy with customers, I sat down and picked up a brochure. A member of staff approached and asked if she could help, I said what I was in for and she explained she couldn't help as she was travel money only and that staff would be free shortly. After about 10 minutes I was asked by Louise if she could help when she became free. Louise was amazing, i told her what i was looking for and she explored all options for me and found my trip. Louise explained everything to me and even had a short discussion about possible Visa requirements being introduced and explained how she would keep me updated around this. My trip was booked by Louise in a very professional way with a bit of banter and normal discussion whilst we were dealing with my request. I wasn't even back at my car and all documents and receipts were in my inbox. Big thanks to everyone in Hays Travel in the Bon Accord Centre in Aberdeen especially Louise.

The service was wonderful as always. Very efficient response to our query with great options given for our holiday. Booking was seamless and very thorough. Excellent service.

Quick , easy ,pleasant experience

The staff are always so helpful providing a wonderful service very.,reassuring,and take a load of pressure off the booking procedures.

Helpful lady on phone managed to book our special room request .

Great customer service, really friendly and very helpful. Managed to book my holidays which was very easy. A+++

My second visit in a week was just as satisfying as my first!Chase very patiently helped my friend and me look through a few options, and to my great delight he found us a holiday in my very favourite place 🤗 I love these guys,it's almost as if they know us better than we do!Thanks again😄

Thank you very much Chase for helping with the gift voucher!

Highly recommend
Kim was extremely helpful, thorough and friendly. She worked all options to find the best outcome and price despite getting close to store closing. Thank you!

The staff are very helpful. Kim ever so knowledgeable.

Friendly, efficient staff.

Claire is very helpful and patient and always has time to look for the correct holiday for me . Claire is very good at her job .

Fantastic service from chase, explaining everything and going through the process in a professional manner

Consultant very helpful and knowledgeable. Booked exactly what we are looking for, efficiently and with minimum of fuss.

The staff are knowledgable, helpful and very easy to deal with.

I would certainly recommend Hays for travel planning and booking.

I was arranging travel insurance and received excellent service from a very friendly and efficient staff member.

Claire goes above and beyond to sort everything out.

Friendly and competent staff
Kim was extremely helpful with our booking