We booked are holiday this week to torremolinos,Donna has arranged our holidays for the past few years, always gives us really good advice.All the staff in the Ballymena office are very curtious the m... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Chloe was excellent in explaining choices destinations, hotels and package in general. As this is my first solo trip away I found it comfortable and good advice given to me and made the right choi... Toon meer
Great travel advisors who are knowledgeable and listen to what you're looking for and find it for you at a great price. Donna is normally who we always work with and couldn't recommend her more. This... Toon meer
Our experience was great. The first thing the staff did when we walked in was, they lifted their heads and smiled at us.. they were pleasant, helpful, friendly and very knowledgeable. We even went bac... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 26, Fairhill shopping Centre, BT43 6UF, Ballymena, Verenigd Koninkrijk
- 02825530019
4,9
Uitstekend
786 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Donna went out of her way to enable us…
Donna went out of her way to enable us to book our holiday on Monday. She has always been very helpful to us as a result we book with hayes every year
14 januari 2026
Antwoord van Hays Travel - Ballymena
Thanks for the lovely feedback Ciara! We'll be sure to pass this to Donna :)
The lady dealing with me was pleasent
The lady dealing with me was pleasent, knowleagable and helpful. The whole experience was quick and easy.
13 januari 2026
Antwoord van Hays Travel - Ballymena
Janet Purcell,
We appreciate your kind words! We're so glad the experience was quick and easy, and that you found our team member pleasant and helpful.
Antwoord van Hays Travel - Ballymena
Good afternoon. I have tried to call you regarding your recent comments unfortunately to no avail. I will reach out again on Saturday 21st February. If you would like to call me to discuss sooner, you can call me on 028 2553 0019. Kind regards, Donna
Antwoord van Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
We felt we were not being pushed into a…
We felt we were not being pushed into a holiday, all our needs were met and the girl was very welcoming.. although I have not received all paperwork via email yet, but hopefully that arrives today
12 januari 2026
Antwoord van Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
Making the right choice
We were unsure of the destination of our next holiday but Stef printed out various choices which allowed us to make the right choice.. so big thanks to Stef and her team.
4 januari 2026
Antwoord van Hays Travel - Ballymena
Thanks so much for the lovely feedback! :)
Antwoord van Hays Travel - Ballymena
Thanks for the lovely feedback :)
Antwoord van Hays Travel - Ballymena
We appreciate your kind words! We are happy Amy provided such great service.
Great offers available
Friendly, knowledgeable, helpful staff who were eager to assist me to find the best deal. Also followed up with email regarding other holidays I had looked at. Great choice of offers which can be booked with a deposit. Can also pay in installments if you need to.
9 januari 2026
Antwoord van Hays Travel - Ballymena
Thanks for the great feedback - I will be sure this is passed to Chloe :)
Antwoord van Hays Travel - Ballymena
Thanks for the feedback :)
Super star staff
Extremely helpful staff, really pleasant to talk to and very professional. We're really looking good forward for this holiday.
30 november 2025
Antwoord van Hays Travel - Ballymena
We appreciate you taking the time to share your experience. We're happy to hear that our team was so helpful and pleasant. We hope you enjoy your holiday!
Antwoord van Hays Travel - Ballymena
We appreciate your continued support and are so glad that you find our service helpful and effective.
Friendly staff member who made sure we…
Friendly staff member who made sure we got the holiday we wanted at a great price.
6 januari 2026
Antwoord van Hays Travel - Ballymena
We appreciate your positive feedback!
Amy 1
Amy was very helpful throughout visit.
Nothing was a bother to her and very patient
Great personality
As a customer will come back again
6 januari 2026
Antwoord van Hays Travel - Ballymena
We're happy to hear that your visit was so positive! It's great to know that Amy was helpful and patient. We appreciate your feedback and look forward to seeing you again.
Amy was so helpful.
Amy was so helpful.
Went over and beyond to find a perfect hotel for us to stay.
Communicating was smooth.
31 december 2025
Antwoord van Hays Travel - Ballymena
Thank you for your positive feedback!
Emails response to in a timely fashion…
Emails response to in a timely fashion and advice provided when needed
23 november 2025
Antwoord van Hays Travel - Ballymena
Thank you for your positive feedback; it means a lot to us.
Our agent Donna was very helpful and…
Our agent Donna was very helpful and covered everything we needed. Will continue to use Donna again as always go beyond to get us exactly what we need.
21 december 2025
Antwoord van Hays Travel - Ballymena
We appreciate your fantastic feedback! It's great to hear that Donna was so helpful and met your needs. We look forward to assisting you again!
City break planning
I went in on the spur of the moment with little or no thought or planning, yet ended up with the perfect city break Birthday present for my husband.
Fabulous help and infinite patience.!
29 november 2025
Antwoord van Hays Travel - Ballymena
Thank you for your great feedback!
Great help was appreciated as this was…
Great help was appreciated as this was a multi flight booking and everything was sorted very efficiently by Donna
7 december 2025
Antwoord van Hays Travel - Ballymena
We're happy to hear that the multi flight booking was sorted efficiently. We appreciate you taking the time to leave us such positive feedback.
Antwoord van Hays Travel - Ballymena
We appreciate you taking the time to share your experience; we're so happy to hear you feel welcome with our team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.