Friendly polite service. Danielle goes above and beyond to ensure smooth booking service. Keeps you updated regarding holiday info. Helpful with regards to any info she knows about chosen holiday d... Toon meer
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Lees wat reviewers zeggen
Tamara was very helpful with my queries and changes as I was booking. The itinerary put together will make the most of our time on holiday. The whole process was very efficient.
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It is lovely to have the reassurance of Hays booking our travel then we know it is done correctly. The consultants in the Berwick branch are so helpful and caring with our arrangements, it is a pleasu... Toon meer
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Spoke to Becky who was so polite and knowledgeable and handled our cruise booking with aplomb.The staff at Berwick branch are all excellent and make the customers life so easy
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
31 Marygate, TD15 1AT, Berwick, Verenigd Koninkrijk
- 01289318078
5,0
Uitstekend
1K reviews
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Very knowledgeable and helpful staff
Very knowledgeable and helpful staff, a pleasure to book our holiday with the girls at Berwick. A couple of years since we booked our last holiday and was nice to see familiar faces still there.
15 maart 2026
Antwoord van Hays Travel - Berwick
Aww thank you for your lovely review, It was lovely to see you again :)
It’s always a pleasure to visit the…
It’s always a pleasure to visit the Berwick branch. All the staff are very friendly and have a wealth of knowledge to be able to help you.
8 maart 2026
Antwoord van Hays Travel - Berwick
Emma,
We're so happy to hear that you enjoy visiting our Berwick branch. It's great to know that our team's knowledge and friendliness are helpful to you.
berwick, Hays Travel
Girls trip
Sophie was very patient when we tried to arrange a Christmas market trip with the girls. We are all booked up and can’t wait to go!
12 maart 2026
Antwoord van Hays Travel - Berwick
Kerryanne,
We're happy we could help arrange your Christmas market trip! It was our pleasure to assist, and we hope you and the girls have a wonderful time.
berwick, Hays Travel
Friendly staff and price matched my quote
I gave the details of the holiday and they price matched it and I got a good price for airport parking. Was very stress free.
8 maart 2026
Antwoord van Hays Travel - Berwick
Thank you so much for such a lovely review and I'm so pleased you had such a good experience
It's4 a long time since we been abroad…
It's a long time since we been abroad so was bit nervous going in to book holiday but the we had no worries the staff were excellent very helpful measured us went thru everything with us Shani made us so at ease So all booked up and won't be last holiday we book Thanks to Shani think that's how her name was spelt
1 maart 2026
Antwoord van Hays Travel - Berwick
Thanks so much for the lovely review June, pleasure to get you booked :)
1st class service again
What I love about Hays travel is the continuity of the staff. Same staff that we booked with 2 years ago and they remembered us. First class service from the team in the Berwick store. Would never buy online again when you get this friendly service in store.
8 maart 2026
Antwoord van Hays Travel - Berwick
Thank you so much for your lovely review we very much appreciate it :)
First class service
Made to feel that choosing the best holiday for ourselves was a priority. Very friendly service and sorted efficiently.
First class service!
1 maart 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review :)
Amazing service as always from the…
Amazing service as always from the ladies at hays in Berwick x
1 maart 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review Sharon :)
Antwoord van Hays Travel - Berwick
George,
We appreciate you taking the time to leave us this great review! We are so happy we could assist you and provide clear explanations.
berwick, Hays Travel
Great welcome and customer service
Great welcome and customer service, staff are very informative and friendly.
26 februari 2026
Antwoord van Hays Travel - Berwick
Jools,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear you enjoyed our informative and friendly service.
berwick, Hays Travel
Great staff at Berwick
1 maart 2026
Antwoord van Hays Travel - Berwick
We appreciate you taking the time to share your positive experience with our staff; thank you so much for the review.
berwick, Hays Travel
Helpful and knowledgeable staff made…
Helpful and knowledgeable staff made booking easy.
3 maart 2026
Antwoord van Hays Travel - Berwick
Mr Trevor Standing,
We appreciate you taking the time to leave us a review. We're so happy to hear our knowledgeable staff made booking easy!
berwick, Hays Travel
Helpful and efficient at meeting my…
Helpful and efficient at meeting my holiday wishes. Good to support a local branch in my small town.
5 maart 2026
Antwoord van Hays Travel - Berwick
Liz Parkes,
We appreciate your feedback and are so glad we could efficiently meet your holiday wishes while supporting our local branch. Thank you!
berwick, Hays Travel
Becky was SO helpful and understanding…
Becky was SO helpful and understanding of the fact that I am 85 years old and not confident with technology
25 februari 2026
Antwoord van Hays Travel - Berwick
Aw thanks Margaret-we are always here to help in any way possible :)
Shaun’s and Becky were very helpful and…
Shaun’s and Becky were very helpful and were understanding of our situation as we have little experience of travelling flying and travelling overseas.
24 februari 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review Sheila, it was a pleasure getting you booked :)
It was just so easy !
It was just so easy !
I left a message regarding a FB post I had seen, a message came back with a link and the holiday was booked.
1 maart 2026
Antwoord van Hays Travel - Berwick
Thank you for the lovely review Helen, pleasure to get you booked up again :)
We went in knowing exactly what we…
We went in knowing exactly what we wanted so everything was done.and dusted in a few minutes. Very efficient
1 maart 2026
Antwoord van Hays Travel - Berwick
Kenneth Lowe,
We appreciate you taking the time to share your experience. We're so happy we could assist you efficiently with your arrangements!
berwick, Hays Travel
Always ready to help
Always happy to help and everyone is lovely and polite to you as soon as you walk through the door very helpful with whatever you ask them and they make you feel relaxed with no pressure.
27 februari 2026
Antwoord van Hays Travel - Berwick
Thank you for your lovely review Shelly :)
Beyond the all of duty
Danielle,the agent in Hays store was excellent,especially as we were not quite sure where we wanted to travel to.
25 februari 2026
Antwoord van Hays Travel - Berwick
Patricia Hodgson,
We're happy to hear that our agent was helpful while you were deciding on your travel plans. Thank you for sharing your positive experience with us!
berwick, Hays Travel
Becky is the Best !!!!!!
25 februari 2026
Antwoord van Hays Travel - Berwick
Mr Evan Wakenshaw,
We're so glad you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us!
berwick, Hays Travel
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