Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... Toon meer
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Lees wat reviewers zeggen
I emailed Abbie, like we always do, about the price for our usual trip to Torremolinos next June. She came back with a great price. I said we would go in yesterday to book it & pay the deposit. Abbie... Toon meer
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... Toon meer
Bedrijf heeft geantwoord
I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
61 Queensway, TS23 2ND, Billingham, Verenigd Koninkrijk
- 01642 535822
5,0
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic staff that really took the…
Fantastic staff that really took the time to help us book the right holiday.
4 augustus 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for a lovely review. It was a pleasure booking your holiday. I hope you both have a fantastic holiday in Mexico!!
Thanks Atherlie :)
Caring and professional
There was no rushing us, all aspects of our requirements were addressed with patience and professionalism. We will continue to use hays travel for all holiday bookings.
4 augustus 2026
Antwoord van Hays Travel - Billingham
Hi Linda, thank you for taking the time to leave this lovely 5* review for Charlotte we really appriciate it, I will pass this onto Charlotte.
Many thanks,
Annie :)
Incredible staff.
All the staff who assisted with this holiday are a credit to themselves and Hays. Polite, patient, professional and knowledgeable throughout. I've not booked a family holiday through a travel agent in a long time but I will definitely be using Hays in Billingham again due to how friendly and efficient it was.
17 juli 2026
Antwoord van Hays Travel - Billingham
Hi Paul. This is absolutely lovely to hear and I will be sure to share this feedback with all the girls! Thank you so much for the 5* review, it was a pleasure to help you. Have the best time in Zante and we'll see you next time! Kind regards, Gemma :)
Gemma was very helpful in finding us…
Gemma was very helpful in finding us the best holiday to book, nothing was every any trouble, thank you so much for helping us.
26 juli 2026
Antwoord van Hays Travel - Billingham
Hi Carly, this is lovely! Thank you for taking your time to leave us a 5* review, I will pass this onto Gemma.
Many thanks, Annie :)
outstanding customer service
As usual the girls were outstanding and I honestly don’t know where they get their patience from. Everything was fully explained to ensure:
A. That there would not be any hidden expenses
B. That the holiday would meet and in places exceed my expectations
25 juli 2026
Antwoord van Hays Travel - Billingham
Hi Mr Wilks, thanks so much for leaving this lovely 5* review, we really appreciate this and I will pass this onto Abbie.
Thanks, Annie :)
Helpful staff, great service :)
Charlotte was patient and helpful with our holiday search and found us a holiday to suit our family. We arrived towards the end of the day as I'd been held up at work, but the staff were all very helpful and we didnt feel rushed at all, even at closing time which was really appreciated.
31 juli 2026
Antwoord van Hays Travel - Billingham
Hi Lorraine, thank you for leaving us this lovely 5* review we really appreciate this and hope you have an amazing time in Tenerife.
Thanks, Annie :)
Antwoord van Hays Travel - Billingham
Hi Kenneth, thank you for taking the time to leave us a 5* review and we hope you have an amazing cruise.
Thanks, Annie :)
Really good service again
30 juli 2026
Antwoord van Hays Travel - Billingham
Thank you for your 5* review and your loyal custom. Have another fantastic holiday
Thanks Abbie
Professional throughout involving all…
Professional throughout involving all members of staff
30 juli 2026
Antwoord van Hays Travel - Billingham
Thank you for taking the time to leave us a review, have a fab time in Majorca and then Tenerife next year
Many Thanks, Abbie
The staff were very helpful good value…
The staff were very helpful good value my only niggle is having to pay extra so me and the wife are together on the plane why do they charge u for this when you have paid for two seats anyway.apart from my niggle very good and helpful.
29 juli 2026
Antwoord van Hays Travel - Billingham
Thank you so much for your 5* review. It's much appreciated! We completely understand your frustration about the extra cost for seats together. Airlines set these charges, and they’ve become a common industry practice. We hope you have a lovely holiday. Thanks, Gemma :)
Fantastic staff very helpful
Fantastic staff very helpful, very experienced and made the holiday booking experience very easy 👍
28 juli 2026
Antwoord van Hays Travel - Billingham
Thank you for your 5* review. We hope you have a fantastic time in Gran Canaria.
Thanks, Abbie
Antwoord van Hays Travel - Billingham
Thank you for taking the time to leave us a review. It was my pleasure to book your cruise and I hope you all have a fantastic time
Thanks, Abbie
Great friendly and helpful team
Great friendly and helpful team, explained all options in detail when booking a weekend break, excellent service, thank you
26 juli 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for such lovely comments! We hope you both have a fab time at Wimbledon :)
Thanks Atherlie x
Very helpful
The staff were very helpful and always welcome you in they were always happy to take the time and make sure that you found the right holiday you were looking for the staff were always glad to help you the staff are always smiling and willing to help you
26 juli 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for taking the time to leave such a lovely review. It is always a pleasure booking your flights. We hope you have a fab time :)
Thanks Abbie x
The staff in Hayes Billingham are so…
The staff in Hayes Billingham are so helpful and friendly. We book all of our holidays with them.
18 juli 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for a lovely review. It is always a pleasure booking your holidays and having a chat. We hope you both have a fantastic cruise :)
Thanks Atherlie x
Lovely staff
Lovely staff, all very helpful, listened to what was needed, worked hard and found us a suitable holiday, well led by the lovely Charlotte, great team guys,
Thank you👍🏻
Sue Holmes
25 juli 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for such lovely comments. It was a pleasure booking your holiday, we hope you all have a lovely time in Majorca :)
Thanks Annie & Charlotte x
The lady that dealt with us was very…
The lady that dealt with us was very helpful and sorted our holiday out to our satisfaction we all ways go to the Billingham branch the staff are great and friendly
25 juli 2026
Antwoord van Hays Travel - Billingham
Hello,
Thank you for your wonderful feedback! It was a pleasure booking your holiday, we hope you both have a lovely time in Majorca :)
Thanks Charlotte x
Antwoord van Hays Travel - Billingham
Thank you very much for the 5* review. It's much appreciated! We all hope you have a wonderful holiday. Kind regards, Gemma x
Loverly friendly experience
Loverly friendly experience booking our holiday. Annie is very good at her job
22 juli 2026
Antwoord van Hays Travel - Billingham
Many thanks for the 5* feedback. Annie is completing her Apprenticeship with us so this is lovely to hear and I'll be sure to pass your comments onto her. Kind regards, Gemma :)
The girls in hays travel are very…
The girls in hays travel are very friendly. Paige did my booking and was very helpful.
22 juli 2026
Antwoord van Hays Travel - Billingham
Thank you so much for your 5* review. We really appreciate it and I'll be sure to pass your lovely feedback onto Paige. Kind regards, Gemma.
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