Hays Travel - Broughton Reviews 

Friendly and helpful explained everything we needed to know

There is nothing to dislike. The staff are friendly, helpful and good natured

Fantastic from start to finish. All booked, money sorted checked in. All ready to go. All the ladies were fantastic with recommendations etc

Staff are always helpful and pleasant to deal with
Cannot do enough to help

Dyane was friendly, courteous, and showed an interest in what we wanted. The booking process for our cruise was straightforward and stress free.

Visited this store a couple of weeks ago and, despite it being extremely busy with only two staff working on a Saturday morning, the team handled everything brilliantly. Charlotte, who assisted us, was outstanding from start to finish.

We explained the reason for our visit, and even though she had multiple customers waiting, she took the time to phone the airline on our behalf. They didn’t answer at the time, but she clearly explained what would happen next. Four days later, Charlotte personally phoned us to confirm that our request had been granted — a level of follow‑up you rarely see these days.

We returned again on Bank Holiday Monday, another very busy day with only three staff on duty, and by sheer luck we were helped by Charlotte once more. She printed our holiday information and boarding passes quickly and efficiently. Her professionalism, kindness, and dedication truly stand out.

Charlotte is an absolute credit to Hayes.

Great experience, very helpful member of staff and they were able to provide the holiday that TUI could not.

Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked.
Highly recommended, Broughton Park store

Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wanted. Thank you Dyane

Great knowledge and took the time to find the right flight times for our holiday. Was able to advise on hotels and locations.

Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring.
It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from Tobago but Charlotte took us through it very efficiently.

Booked many holidays with hays travel broughton always a great service happy with my up coming holiday cant wait.

Booked two holidays with Ruby and the experience was fantastic. Ruby was so helpful.
We booked a Jet2 holiday and an Ambassador cruise.
Thank you to Ruby and Hays travel

As always excellent service.staff friendly and nothing appears too much trouble knowledgeable

First impression was a great smile and welcome by Ceri @ Broughton.

Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and easy and we are looking forward to our holiday in 3 weeks time

Have used Hays several times and will again in the future, great staff and great service

Alway book with Hays very helpful and friendly

Always book with hays as the staff are so friendly and so helpful nothing is too much trouble

All was excellent

Good help and understanding