Visited this store a couple of weeks ago and, despite it being extremely busy with only two staff working on a Saturday morning, the team handled everything brilliantly. Charlotte, who assisted... Toon meer
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First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Toon meer
Fantastic place to book a holiday. Lovely friendly staff and plenty of holidays to choose from. Good rates on Travel money too when you've booked. Highly recommended, Broughton Park store
Fantastic helpful friendly staff. Was seen within minutes of entering the store and Dyane was really helpful and sorted my holiday really quickly. Got me a great deal on the exact date and hotel I wan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Verenigd Koninkrijk
- 01244455791
4,9
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Natalie- very knowledgeable and helpful
27 juli 2026
Antwoord van Hays Travel - Broughton
Alan ,
Thank you for your wonderful feedback! I am so glad to hear that you found me to be knowledgeable and helpful. I appreciate your kind words.
Kind Regards
Natalie
Great service Great service felt listened to and…
Great service felt listened to and understood what we were looking for. Charlotte was so lovely 🥰 would recommend Broughton store xx
6 juli 2026
Antwoord van Hays Travel - Broughton
Helen Lancaster,
Thank you for your wonderful review! I am so pleased to hear that I provided you with excellent service and understood what you were looking for. If you need anything else just give me a shout!
Kind Regards
Charlotte:)
Ceri was a great person to deal with
Ceri was a great person to deal with. Very helpful and accommodating. Sorted out what we wanted and did it with a smile!
27 juli 2026
Antwoord van Hays Travel - Broughton
Mr Withers,
Thanks so much for your lovely review! Glad I was able to assist you in booking your amazing trip!
Kind Regards
Ceri :)
Emma knew what she was talking about…
Emma knew what she was talking about and gave us some good advice
20 juli 2026
Antwoord van Hays Travel - Broughton
That's so lovely of you to say - if you need anything else just give me a shout. Thanks so much for booking with us in Broughton, see you both soon,
Emma :)
Antwoord van Hays Travel - Broughton
customer,
Thank you for your wonderful 5-star review! Your kind words are greatly appreciated.
Kind Regards
Emillia :)
Excellent professional personal service…
Excellent professional personal service provided by Emma, as returning customers.
26 juli 2026
Antwoord van Hays Travel - Broughton
Thank you so much for your amazing review - it means the world to me knowing that you are happy with our service and thanks so much for booking with us again in Broughton,
Emma :)
Excellent service as always
Excellent service as always, such a pleasure to be welcomed with a smile and nothing is too much trouble. Emma and the team are wonderful.
26 juli 2026
Antwoord van Hays Travel - Broughton
Awwww thanks so much for your lovely words! Always a pleasure to see you guys! Thanks so much for booking with us again in Broughton and no doubt we will see you soon,
Emma :)
Happy.
Natalie made us welcome again and found us a lovely holiday .Staff in there very friendly too .
22 juli 2026
Antwoord van Hays Travel - Broughton
That's so lovely to hear - thanks so much for your review and for booking with us!
Natalie :)
Antwoord van Hays Travel - Broughton
Thanks so much for your review and for booking with me in Broughton,
Emillia :)
Booking agent was pleasant & polite.
Booking agent was pleasant & polite.
Had to wait for about 10 minutes for someone to become available.
Agent was happy to try several combinations of destinations & dates. Didn't feel rushed.
One important criteria for us was time of transfer, agent wasn't able to offer resorts within an hour of airport. We had to go into each hotel's details individually to identify potential destinations.
20 juli 2026
Antwoord van Hays Travel - Broughton
Gill,
Thank you for your feedback. We're pleased to hear that Ruby was pleasant and patient while exploring destination options. We understand your frustration regarding the transfer time criteria and will look into improving how we present this information.
Kind Regards
Hays Travel Broughton
Service and support was excellent as…
Service and support was excellent as well as follow up calls to keep us updated. Emilia made the whole booking easy and matched our requirements. Thanks
15 juli 2026
Antwoord van Hays Travel - Broughton
Awww this is so lovely of you to say - thanks so much for your review! I really appreciate you booking with me in Broughton,
Emillia :)
what great staff
what great staff, nothing is too much trouble, they bend over backwards to assist you. we wouldn't go. anywhere else.
22 juli 2026
Antwoord van Hays Travel - Broughton
This is so great to hear! Thanks for you lovely words and thanks so much for booking with us again,
Aleah :)
It was a very good experience and Ruby…
It was a very good experience and Ruby was very helpful ☺️ great job 👏
21 juli 2026
Antwoord van Hays Travel - Broughton
Thanks so much for taking the time to leave a review- I really appreciate it and thanks so much for booking with me in Broughton,
Ruby :)
Very helpfulCeri our adviser was very…
Very helpful Ceri our adviser was very helpful and pleasant and sorted everything out for us definitely book my next holiday with Hays.
21 juli 2026
Antwoord van Hays Travel - Broughton
Thanks so much for booking with me and will look forward to seeing you again soon,
Ceri :)
Emma was extremely pleasant made the…
Emma was extremely pleasant made the booking a very easy process.
20 juli 2026
Antwoord van Hays Travel - Broughton
That's great to hear! - thank so much for taking the time to leave a review, I really appreciate it and thanks for booking with us in Broughton,
Emma :)
Very poor customer service
Unfortunately my experience with Hays Broughton has been somewhat lacking. Having spoken to a member of staff (a man, don’t recall his name) I was promised a call back with possible holidays. He did not call me back so I chased it up a couple of days later. I spoke to a lady who again promised to get the original staff member to call me back. She said she would call me herself if he was unable to. I’m still waiting for a call back 5 days later!
Won’t be wasting my time there again, they obviously don’t need the customers!
Poor customer service!!
11 juli 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Broughton
Good Afternoon,
I am sorry to hear about this, and please be assured that we tae all our customers feedback seriously.
Please forward your comments/issues to us at online.support@hays-travel.co.uk so we can look into this further for you.
Kind regards,
Chloe.
Nice staff and very patient !!!
12 juli 2026
Antwoord van Hays Travel - Broughton
susan,
Thank you for your kind words! We are so pleased to hear that our team provided you with such patient and friendly service.
Kind Regards
Hays Travel Broughton
Very friendly and knowledgeable staff.
11 juli 2026
Antwoord van Hays Travel - Broughton
Mr Morgan,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and knowledgeable during your visit. We truly appreciate your kind words.
Kind Regards
Hays Travel Broughton
The service in Haye
The service in Haye, BROUGHTON is always exceptional. I’ve known Charlotte who served me yesterday for quite a few years, she’s lovely, friendly, helpful and does a great job. It took a while to find the holiday we were looking for and to book it but she was patient and thorough. All the staff are great and I appreciated the two cuppas I had whilst I was there too 😊
16 juli 2026
Antwoord van Hays Travel - Broughton
Awwww this is so lovely - thank you so much for leaving such a wonderful review - and thank you for booking with us once again!!! Its always lovely to see you!
Charlotte :)
Team in store were friendly and…
Team in store were friendly and knowledgable. Were able to guide us in picking the right hotel.
10 juli 2026
Antwoord van Hays Travel - Broughton
That's great to hear! Thanks so much for booking with me - always here if you need anything else,
Ceri :)
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