Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
Bedrijf heeft geantwoord
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The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... Toon meer
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Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... Toon meer
Bedrijf heeft geantwoord
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
193 Brook Street, DD5 2AG, Broughty Ferry, Verenigd Koninkrijk
- 01382677853
4,9
Uitstekend
1K reviews
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Excellent Broughty Ferry Branch
Nicola in the Broughty Ferry branch was fantastic and really knowledgable when helping us. Other staff members were also friendly and chipping in with suggestions for our trip. Great service and would highly recommend!
9 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Shona for your lovely review for Nicola, we hope you have a lovely holiday to London. Kind regards Shannon
Great experience
Vicky was great at helping me get our holiday booked. I was struggling to hear as the shop was very busy (great to see) and she was very understanding.
16 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Jacqui for your lovely review for Vicky, we hope you have a lovely time to Lanzarote, we look forward to hearing all about it. Kind regards Shannon
The assistant was extremely helpful.…
The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent.
We completed the booking and Vicky also arranged car parking for us.
This is not our first time using the Broughty Ferry and we always find them helpful and pleasant.
15 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you James for your lovely review for Vicky, we hope you have a lovely time to Majorca, we look forward to hearing all about it. Kind regards Shannon
When booking a holiday i try and get…
When booking a holiday i try and get Nicola she us such a happy helpful person. .she takes her time with us .give her a pat rise.
15 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Patricia for your lovely review for Nicola, we hope you have a lovely time to Tenerife, we look forward to hearing all about it. Kind regards Shannon
Cerys was efficient and quick in…
Cerys was efficient and quick in replying to my queries and sorted our booking for us
13 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Deborah for your lovely review for Cerys, we hope you have a lovely time on your upcoming cruise in 2028. we look forward to hearing all about it. Kind regards Shannon
Brilliant service yet again thanks so…
Brilliant service yet again thanks so much cheers Graham
12 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Hello Graham,
Thank you for your lovely review. We will pass your comments onto Cerys. Have a lovely holiday to Lanzarote and if you need anything in the meantime please do not hesitate to get in touch.
Ellena & Team Hays Travel Broughty Ferry.
Antwoord van Hays Travel - Broughty Ferry
Thank you Lynda for your lovely review for Cerys, we hope you have a lovely time on your upcoming cruise in 2028. we look forward to hearing all about it. Kind regards Shannon
Great service from Cerys at Hays
Great service from Cerys at Hays, Broughty Ferry.
Work hard to organise large family holiday.
Thank you
9 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you George for your lovely review for Cerys, we hope you have a lovely time on your upcoming holiday. We look forward to hearing all about it. Kind regards Shannon
The service in this store always first…
The service in this store always first class staff very helpful in getting holiday arranged
2 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Graham for your lovely review for Nicola, we hope you have a lovely time on your upcoming holiday, we look forward to hearing all about it. Kind regards Shannon
Nicola explained everything very…
Nicola explained everything very clearly and made our booking process very simple
7 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you both have a lovely time on your P&O cruise, we look forward to hearing all about it. Kind regards Shannon
I got the best and quick service when…
I got the best and quick service when booking my Cruise.
Would always recommend Hays Travel
Polite and efficient
7 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Euan for your lovely review for Ellena, we hope you have a lovely time on you Marella cruise. We look forward to hearing all about it. Kind regards Shannon
Cerys went over the deck and cabin…
Cerys went over the deck and cabin layout several times to help us pick the right cabin for us
4 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Good morning James,
Thank you for the lovely review and I hope you have a great time on your cruise!
Kind Regards,
Cerys
Very good customer service
Very good customer service from knowledgeable and efficient staff. Answered questions and followed up on a particular query I had with the hotel.
4 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Good Afternoon, Thank you for your lovely comments. I hope you enjoy your up & coming trip. Hope to see you again
Thanks Clare
#1 for friendly and very helpful staff
Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2 discount code for us as the Broughty Ferry code had expired 31/7..
Much appreciated. Yes we could book on line but the service we receive in broughty makes it so enjoyable it’s part of our holiday!!the advice we receive on resort and hotel is so helpful..
1 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Good Afternoon
Thank you for a lovely review it was my pleasure trying to get you the best price with a jet2 discount.
we pride ourselves on good service, glad to hear we met your expectations.
Thank you for booking with us.
I dealt with Cerys at the Broughty…
I dealt with Cerys at the Broughty Ferry Branch and I was very happy with the quality of service I received and would happily recommend to others
25 juli 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you for booking your city break with me & I hope you have an amazing time.
Thanks
Cerys
Great service
1 augustus 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Thomas for your lovely review for Nicola, we hope you have a lovely time on your upcoming cruise. we cant wait to hear all about it. Kind regards Shannon
We found the service first class
We found the service first class. Everything well explained and delivered with a smile.
I don’t know if the deal we got was for us or a general offer to everyone.
29 juli 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Colin for your lovely review for Ellena, we hope you have a lovely time on your upcoming cruise. We look forward to hearing all about it. Kind regards Shannon
Nicola in Broughty Ferry Branch was so…
Nicola in Broughty Ferry Branch was so helpful , knowledgeable and patient with us...will highly recommend all my friends to use this branch ....have used them several times now and always had excellent service
29 juli 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Kate for your lovely review for Nicola, we hope you have a lovely time on your upcoming cruise, we look forward to hearing all about it. Kind regards Shannon
Claire was so pleasant and helpful
Claire was so pleasant and helpful, couldn't have asked for better service
29 juli 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Shona for your lovely review for Clare, we hope you have a lovely time to Tenerife. we look forward to hearing about it. Kind regards Shannon
After informing the travel agent of our…
After informing the travel agent of our requirements the process of booking etc was done in a very professional manner and all aspects of the process were explained to our satisfaction. We felt at ease during the whole process.
22 juli 2026
Antwoord van Hays Travel - Broughty Ferry
Thank you Diane for your lovely review for Cerys, we hope you have a lovely time to Oporto, we look forward to hearing all about it. Kind regards Shannon
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