The person we spoke to, Claire I believe her name was, was very knowledgeable and clearly passionate not just about the work but the people aspect. She listened to what was wanted, where we could make... Toon meer
Bedrijf heeft geantwoord
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Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... Toon meer
Bedrijf heeft geantwoord
Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
Bedrijf heeft geantwoord
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Verenigd Koninkrijk
- 01977878617
4,9
Uitstekend
1K reviews
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Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!!
Always brilliant service we recieve
Always brilliant service we recieve. Sophie at hays travel castleford always goes above and beyond to find our perfect holiday .Thankyou so much Hays travel castleford.
23 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!!
It was nice to see some nice smiling…
It was nice to see some nice smiling faces that I haven’t seen for a while they were very helpful pluse the manger she was brill
22 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!!
A good experience without hardsell
Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help with lots of information and suggestions without any hard sell which we both appreciated. We received copies each of what we had discussed and went away happy. Ruby explained she would keep our details on computer to make it easier. We returned the next day and booked our holiday. Ruby took plenty of time with us which we appreciated, everything printed out and confirmed what booked. Very happy.
22 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!!
As usual the best,100%
19 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!!
Curtis was very professional and…
Curtis was very professional and helpful booking our Mystery Trip with Caledonia
21 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!
Staff at Cass Vegas are brilliant
A very relaxed booking all details fully explained
20 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
We had fantastic service again from…
We had fantastic service again from Curtis at Hays Travel Castleford. We knew where we wanted to go and when Curtis was very informative and helpful.
6 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
The staff in Castleford are fantastic…
The staff in Castleford are fantastic very very helpful can’t do enough
12 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
Great staff
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to us and ensured we were comfortable throughout. The booking process was done smoothly and the whole in store experience was spot on.
17 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
Stress free and super helpful
It was our first holiday that we've booked ourselves, Curtis was superb and made things super easy and stress free. Top man.
In and out in 30 minutes too. Perfect
16 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!
The staff at Castleford branch are … absolutely brilliant.
The staff at Castleford branch are brilliant.
3 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you for your positive feedback!
Very pleasant travel advisor, shame about the follow up
Very pleasant travel advisor. Price matched another tour operator and helped take the worry out of booking.
Disappointed that I never received a call back about another possible booking so I ended up booking elsewhere - such a shame after the initial good experience
8 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you very much for taking the time to leave a review. We sincerely apologize for not getting back in touch with you within the expected time frame. We truly value your feedback and are sorry for any disappointment this may have caused. We hope this experience will not deter you from using our services again in the future, and we would welcome the opportunity to restore your confidence in us. Thank you for your understanding, and we look forward to assisting you again.
Booked a holiday for 2027 from start to…
Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to book another with Ruby. Thank you 🏖️😊☀️
15 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review! We really appreciate it :)
Antwoord van Hays Travel - Castleford
Thank you for the positive feedback!! :)
Great friendly service as always
Great friendly service as always. Staff in the Castleford store are always lovely. Very efficient and a pleasure to deal with. We wouldn't go anywhere else.
15 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you so much for your lovely review!
The staff were very pleasant and…
The staff were very pleasant and helpful, plus very efficient in information and booking our holiday.
14 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Jane was very friendly & efficient
Jane was very friendly & efficient. Sorted out my holiday quickly. Very impressive!
12 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
Antwoord van Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
Very knowledgeable staff
Very knowledgeable staff, able to help with all our questions
10 augustus 2026
Antwoord van Hays Travel - Castleford
Thank you for such good feedback,
Many Thanks
Laura
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